Windows 10 Anniversary Update: Questions, Issues and Answers

It’s been a month since Microsoft released the latest version of Windows 10 called the Anniversary Update. Since then, we have gained a better knowledge of the update. In this article, we have gathered a collection of the most common issues users are experiencing and provide possible solutions you can use to overcome them. You can also check out our previous article for additional tips if you are installing the Anniversary Update.

Fixes and Workarounds for Common Issues in the Windows 10 Anniversary Update

Some users are experiencing problems with Windows 10 Anniversary Update across several areas. The article is divided into sections focusing on Installation and Activation, Desktop and File Explorer, Drivers, Store, Networking, and Applications. This article is not exhaustive, but if you are experiencing a problem that you do not see a solution for, leave a message in the comments or join us on the Windows 10 Forum.

Installation and Activation

When will Microsoft Stop Issuing Updates for Windows 10 1511?

Microsoft will continue to patch Windows 10 1511 for an additional six months.

How Can I Prevent the Installation of the Windows 10 Anniversary Update?

Press Windows key + R and key then type: services.msc, hit Enter. Scroll down, select Windows Update service, double click it. Select the General tab, click in the in the Startup Type list box, select Disabled, click Apply then OK. Restart your computer to confirm changes.

When you decide to install the Windows 10 Anniversary Update, then be sure to enable the Windows Update service using the same steps.

Will I need to create a new recovery drive?

Yes, you will need to recreate the recovery drive after each revision of Windows 10; since your previous recovery drive, media would contain older reinstall files.

Upgrade Error 0x80070057

The initial version of the Windows 10 Upgrade Assistant had minor issues; recent revisions should resolve this problem. Try downloading a fresh copy then try again. If the problem persists, try the following workarounds.

How to Ensure a Smooth Upgrade to Windows 10 Anniversary Update

Upgrade Error 0x8019001

Try using the Media Creation Tool to upgrade or download the ISO file then perform a manual upgrade.

Setup has Failed to Initialize Working Directory

The error is normally associated with limited space; you need to free up at least 16 GBs of disk space.

If you have an external hard disk or USB thumb drive with 32 GBs or more free space, connect it then power it on. Click the option Choose another drive or attach an external drive with 10.0 GB available.

Click in the list box then choose the drive with 10 GBs or more space. If the storage device does not show up, click Refresh then try again. After selecting, click the Back button.

Disk Controller: The Current Active Partition is Compressed

This error can occur for many reasons.

• The error is sometimes associated with limited space; you need more than 12 GBs on the system drive. You can try freeing up at least 16 GBs available.
• Open This PC, right click the system drive then uncheck compress drive.
• Using the Media Creation Tool can also overcome this problem.

Media Creation Tool error 0x80070002 – 0xA0019

This error code appears when there is a problem with the USB device you’re using or possibly some files are missing or got corrupted while downloading. Restart the computer then try again to see if it works. You can also try a different USB port, if you are using a USB 3 port, try switching to a USB 2 port instead. If the problem persists, try using the ISO file instead.

Users running Windows 10 Education hitting bug Windows 10 Anniversary Update Error Code 0xA0000400

Download the new version of the Windows 10 Upgrade Assistant then try again.

Windows 10 will not run on this PC – Operating system: Contact your system administrator to upgrade your Windows Server or Enterprise.

Users running Windows 10 Enterprise edition must download the Windows 10 Enterprise Anniversary Update from the Volume License Service Center then perform a repair upgrade.

Unable to upgrade to Windows 10 Enterprise Anniversary Update

If you are attempting to upgrade to Windows 10 Enterprise in a managed environment, old WSUS settings might block the update. Try removing the following registry key then try again. You should backup your registry before making any modifications.

HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate

Error Code of 80070490 When Attempting Upgrade to Windows 10 KN Edition using the Update Assistant

If I try to install the Anniversary Update from the Software Download website, there is no KN edition offered.

There was a known issue that was causing the Windows Update Assistant to fail with error 80070490 when trying to install the Anniversary Update on Windows 10 KN Editions. This issue was fixed recently, so if you encountered this error before August 17th, please try again.

If you install the Anniversary Update from the Software Download website, the Software Download site won’t offer a KN edition, but you can still install the Anniversary Update by selecting the Windows 10 K Edition. Source

Windows is not Activated Error Code 0x803F7001

If your previous installation was not activated, you would need to purchase a genuine license. Go to the Store and buy genuine Windows. You can also try contacting chat support:

Activate Your Windows 10 License via Microsoft Chat Support

 The Wrong Edition Installed After Upgrading

See instructions how to use the Activation Troubleshooter: Use a Digital License to Manage and Activate Windows 10 Anniversary Update

I changed my motherboard, but Windows 10 Refuses to Reactivate

See instructions how to use the Activation Troubleshooter: Use a Digital License to Manage and Activate Windows 10 Anniversary Update

Error code 0x87E105DC After Entering Product Key

• Disable your Antivirus utility temporarily.
• Restart your computer a few times then try again.
• Try signing in with your Microsoft Account, give it some time, and it should activate automatically.

Startup, Desktop and File Explorer

Bitlocker Screen is Orange with White Lines

Updating to Windows 10 version 14393.82 should resolve this problem, if you have not installed it yet, you can try the following command.

Press Windows key + X

Click Command Prompt (Admin)

At the command prompt, type the following commands then hit Enter after each:

BCDEDIT /v

BCDEDIT /Set {default} bootmenupolicy legacy

BCDEDIT /v

I Bought a New Computer with Windows 10, but I don’t like it.

Try installing the free Classic Shell or Start10 a 30-day free trial for $4.99. You can also consider returning the computer then purchase one preinstalled with Windows 7. You can also review instructions how to downgrade a computer preinstalled with Windows 10 to Windows 7.

How to Downgrade Preinstalled Windows 10 to Windows 7/8.1

Strange User Account folders ‘Default.migrated’ and ‘DefaultAllPool’ show up under Users folder

These are temporary folders that are used to facilitate the migration of personal files, applications, and settings to Windows 10. They are not important and can be deleted, or you can just leave them alone.

Start menu not opening

Incompatible Antivirus utilities can sometimes cause problems. Press Windows key + X, click Programs and Features, scroll through the program list, select your installed Antivirus utility, then click Uninstall on the command bar.

If that does not work, try running DISM from the command line. Press Windows key + X, click Command Prompt (Admin), type each command then hit Enter

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

After completing each command, type shutdown -r -t 01 hit Enter; this will restart your computer.

Cortana Not Working

Try disabling Cortana, restart your computer then re-enable it.

Windows 10 Stuck on Black Screen

Many users report experiencing a Black screen when booting up or after login. Waiting a bit to see if Windows 10 startup progresses is worth a try; waiting about 10 minutes should work. If you are experiencing the Black Screen after logging in, log out then restart in Safe Mode.

After safely logging into Safe Mode, uninstall the following apps if you have them installed:

• Stardock’s Windows Blinds
• Log Me In
• Third party Antivirus utility such as Norton, McAfee, etc.
• Uninstall KB3176937

If you don’t have any of the above installed, try uninstalling your current Display Adapter. Press Windows + X, Click Device Manager, expand Display Adapter, right click the current adapter then click uninstall.

Exit device manager and then follow instructions to disable automatic driver installation; restart your computer in normal mode. If you can load the Windows 10 desktop successfully, go to the manufacturer’s website for your computer then download the latest display driver for your model.

Startup Stuck on ‘Just a Moment’

Wait for 10 to 30 minutes to see if the sign-in screen appears.

Service Accounts Appear on Sign-in Screen

Service accounts are typically used by Microsoft Applications. You can safely ignore or delete them.

Multiple Partitions Appear in Disk Management

If you are seeing multiple partitions listed in Disk Management after installing Windows 10 Anniversary Update, this could be a result of installing on a Hybrid Drive. The multiple drives should not in any way affect the behavior or performance of the system.

If you would like to remove them, then try creating a recovery drive. Choose the option during the recovery drive wizard to remove the recovery partition.

Partitions Missing After Installing the Anniversary Update

Microsoft has received a small number of reports of partitions not appearing in File Explorer after installing the Anniversary Update. When viewing the partition in Disk Management, it appears as RAW, unallocated space.

Microsoft is aware of this issue and is working on a solution to be released through Windows Update. Any data you have stored on the affected partition is still there.   We recommend that you not try to recover or otherwise write data to the affected partition, nor should you format the partition. We will update this thread when a patch is released. If you would like to be notified when this thread is updated, click the Subscribe button at the end of this post.

For up to days 10 days after installing the Anniversary Update, Windows includes the ability to “go back” or return to the previous build if you are experiencing this issue and do not want to wait for the patch to be released.

Try rolling back to your previous version until this issue is resolved. Source

If it’s more than ten days since you upgraded to the Windows 10 Anniversary Update, see the following:

How to Downgrade Preinstalled Windows 10 to Windows 7/8.1

Windows Store and Windows Update

Store not opening

First, launch Windows Update then install the latest updates then restart your computer. If the Store does not launch, press Windows key + R, type: wsreset.exe then hit Enter. Wait a bit then try launching the store again.

Apps will not update error code 0x80240437

First, check Windows Update for the latest Updates and install them. You can also try running the Store troubleshooter, press Windows key + Q, type: troubleshooting then hit Enter. Type store in the search box, double-click Windows Store apps troubleshooter, then follow the on-screen instructions.

You need to fix your Microsoft Account for apps on your other devices to be able to launch apps and continue experiences on this device.

Try switching to a to a Local Account, click Start > Settings > Accounts > Sign in with a local account instead. Follow the on-screen instructions to create the Local Account.

Restart your computer then sign in.

Launch the Store icon on the Taskbar then sign in with your Microsoft Account.

Switch to a to a Local Account, click Start > Settings > Accounts > Sign in with your Microsoft account again.

Windows Update Not Working or Downloading Updates

Try running the Windows Update Troubleshooter a few times to see if it corrects the problem. Press Windows + X, click Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Updates.

Windows Defender Virus Definitions Not Installing

Try launching Windows Defender from the Notification Area, then install the Updates manually. You can also try downloading definitions directly from the Malware Protection Center, then install them manually.

Software Drivers

Can’t install Drivers

If you are installing the drivers from removable media such as a thumb drive, Windows Defender might be preventing execution. It’s very vigilant when you connect external media with executable code. Try copying the drivers locally then execute from there.

Audio Driver Not Working

See: How to Manage Audio Devices in Windows 10

Printer Driver Not Working

See: How to install and Configure a Printer in Windows 10

Bluetooth Device Not Working

See: How to Pair a Bluetooth Device with Windows 10

Microsoft Edge

Extensions not working

Click the More Actions menu, click Extensions, select the installed Extension then click Uninstall. Follow instructions to download and install the Extension again.

Networking

Problem Creating or Renaming a Folder on a Network Share – Error 0x8007003B

Updating to Windows 10 version 14393.103 or later should resolve this issue. If that does not work, you can try disabling the Windows Search service as a workaround.

Press Windows key + R, type: services.msc then hit Enter. Scroll down to Windows Search, right click it then click Stop. Restart your computer and then see if the issue is resolved.

Unable to Connect to a Wireless Network or Mobile Hotspot

See: Troubleshoot connecting to a Wireless Network in Windows 10

Applications

Office 365 Apps Broken After Updating

First, check Windows Update for the latest updates to see if this resolves the problem. You can also try repairing Microsoft Office. If the problem persists, create a new user account to see if the problem is fixed.

Lost Office 365 After Upgrading

If your computer came with the computer, it would likely be a trial version. If it was Office 365, it would only be for 30 days unless you had activated a subscription. If you had activated a subscription, you can sign into the Office Portal and reinstall it.

Photo Gallery or Windows Essentials not working on Windows 10 Anniversary Update

You can fix this by first installing SQL Server 2005 Compact Edition. Proceed to download the Windows Essentials offline installer, then proceed with the installation.

iCloud on Windows 10 Visual C++ Errors

Download and install the latest Visual C++ Redistributable Package then try again.

Troubleshoot iTunes and iCloud installation

Start by uninstalling all Apple Software; this includes iCloud itself, iTunes, Apple Support software, etc. I recommend using Revouninstaller to remove all Apple Software thoroughly. Also, make sure you uninstall the Apple Software Updater too. Try installing iCloud and iTunes again.

Error 1603 when Attempting to Install Google Earth

You can first try running Microsoft’s free Fix It utility. If that does not work, uninstall any previous versions of Google Earth. I recommend you use Revouninstaller to perform a thorough uninstall, then try installing Google Earth again.

Chrome or Firefox refuses to download

If you are using Microsoft Edge to download, try switching to Internet Explorer instead. Press Windows key + R, type: iexplore.exe then hit Enter. If that does not work, try downloading the offline installer each browser:

• Download Chrome offline
• Download Firefox offline

Unable to Connect to Skype

Uninstall any existing versions of Skype, download the latest version, install it then try connecting again.

I can’t seem to find the Quick Assist Remote Assistance App

Click Start, type: quick assist then launch from the search results.

Certainly, more issues will come along over the coming months. Some matters such as Microsoft Edge tabs not closing and Web Cams not working are on Microsoft’s radar and will be fixed at some point in the near future.