How-To

How to Fix Ring Live View Not Working

Ring doorbells should offer a live view of your camera. If you’re having problems with Ring Live View not working, try one of these fixes.

Ring doorbells are top-rated smart home devices that allow you to answer your front door with audio and video remotely. When someone rings your doorbell, you should be able to see a live feed of the doorbell camera showing you who is at the door. You can then respond. Sometimes, however, the Live View may not work correctly, and you can’t see who is at the door.

If you’re having problems with Ring Live View, here are some potential solutions.

Check Ring Wi-Fi Strength

For Live View to stream video from your Ring device to your phone, there needs to be a strong Wi-Fi signal. If the signal isn’t strong enough, it may cause Ring Live View to stop working.

To check Ring Wi-Fi strength:

  1. Launch the Ring app.
  2. Tap on the Menu icon.
    ring menu
  3. Select Devices.
    ring devices
  4. You will see your devices listed. If the Wi-Fi signal is strong, you will see Online in green. If your signal is weak, you will see a message in red indicating that the Wi-Fi connection is poor.
    ring device connections
  5. To learn more about the strength of your connection, tap on the device you’re interested in.
  6. Tap Device Health.
    ring device health
  7. Under Network, you will see a measure of the signal strength. If this is green, your signal strength is sufficient.
    ring signal strength

If your signal strength isn’t green, there are several things you can try:

  • Move your router closer to your Ring device.
  • Try using a mesh system to boost the Wi-Fi strength near your Ring device.
  • Reboot your router.
  • Switch from 2.4 GHz to 5 GHz or vice versa.
  • Disable any VPNs on your network.

Check Your Internet Speed

Even if your Wi-Fi strength is good, if your internet connection is too slow, Live View may not work correctly. It’s quick and easy to test your connection speed through a speed test website or, using the Ring app.

To test the speed of your internet connection via the Ring app

  1. Open the Ring app.
  2. In the top left corner, tap on the Menu icon.
    ring menu
  3. Tap Devices.
    ring devices
  4. Select one of your devices.
  5. Tap Device Health.
    ring device health
  6. Scroll down, and under Tools, tap Test Your Wi-Fi.
    ring test wifi
  7. Ensure you’re on the same Wi-Fi network as your Ring device, and you’re standing close to it.
  8. Tap Start Test.
  9. Tap Start to begin the test.
    start wifi test
  10. Note down your results and return to the Ring app.
  11. Enter your results and tap Submit.
    ring enter wifi speeds
  12. The app will tell you whether your speeds are sufficient or not.

To test the speed of your internet connection with Speedtest:

  1. Open a browser on your phone or computer.
  2. Navigate to speedtest.net.
  3. Click Go.
    start speedtest
  4. When the speed test has run, take a note of your Download speed.
    speedtest results

The recommended speeds for Ring devices are as follows:

  • 1 Mbps for the Ring Video Doorbell
  • 2 Mbps for the Ring Video Doorbell 2 and Ring Video Doorbell Pro

If the download speed in your speed test result is lower than these recommended speeds, this may be the cause of your Live View issues. If you’re paying for faster speeds than you see in your speed test results, you should contact your ISP.

Check Your Power Supply

Live View problems may also be caused by problems with the power supply to your Ring Device. You can check the power to your device through the Ring app.

To check the power to your Ring Device:

  1. Open the Ring app.
  2. Tap on the Menu icon to the top-left of the screen.
    ring menu
  3. Tap Devices.
    ring devices
  4. Select the device that is having Live View issues.
  5. Tap Device Health.
    ring device health
  6. Under Power you will see your transformer voltage for wired devices or your battery level for battery-powered devices.
    ring transformer voltage
  7. If you tap on Transformer Voltage, it will show you the current-voltage.
    ring voltage

When your battery level is low, changing your battery may fix your Live View problems. If your power is low, you may need to replace the power supply or check that it is properly connected.

Other Possible Solutions

Ring Live View not working may also be a software issue rather than a hardware problem. If you’ve tried all of the suggestions above, there are a few more things you can try:

  • Reset the Ring device by holding the setup button on the device for 30 seconds.
  • Remove the Ring device from your account and set it up from scratch.
  • Update the app on your phone.
  • Delete the app from your phone, reboot your phone, and reinstall the app.
  • Turn off the VPN if you have one on your phone.
  • Try using the Rapid Ring app.

Protecting Your Home

If you’re having problems with Ring Live View not working, hopefully, the suggestions above will have helped. If you find something that works, please let us know in the comments.

Video doorbells are a great way to make your home more secure. DIY home security has never been more accessible, and it’s also more affordable than bespoke systems. You can set up home automations to ensure that your home is monitored whenever you leave the house and purchase intelligent security devices that work with popular smart home frameworks such as Apple HomeKit.

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