People running Windows Essentials 2012 on Windows 10 received an email from the Outlook team yesterday informing them of an update for the bundled Windows Live Mail 2012 application required to continue sending and receiving emails on Windows 10. However, the update ended up crashing Mail 2012 for a lot of people.
Here’s a look at what happened, and why you might just be better off moving on to modern and supported apps if you’re using Windows 10.
Windows Live Mail 2012 Need to Update for Windows 10
According to the email Microsoft sent Live Mail users, the Outlook team said the following:
In a few weeks, we will be making some changes to our email services that might impact your @outlook.com, @hotmail, @live or @msn email account. These changes will prevent your email from being delivered to the Windows Live Mail 2012 application that you use.
In order to continue using Windows Live Mail 2012 to send and receive email for your account, you need to install the latest update published here.
If you use Windows Live Mail 2012 on Windows 8, Windows 8.1 or Windows 10, we recommend that you switch to the built-in Mail app in Windows to stay connected and get the latest feature updates on Windows 8, Windows 8.1 and Windows 10.
The email also noted that older versions of the Windows Live Essentials suite will no longer be supported, and users will need to upgrade to Windows 8.1 or Windows 10 to continue receiving emails:
Windows Live Essentials 2009 and 2011 are not supported any more, and you will need to update to Windows 8/8.1 or Windows 10 and use the Mail app, or use www.outlook.com. To learn more about the Mail app, please click here.
We also recommend all Windows Live Mail users on Windows 7, Windows 8 and Windows 8.1 to upgrade to Windows 10 and use the built-in Mail application to stay connected and get the latest feature updates.
We suggest saving this email so you can refer to it later.
Thank you for your understanding and continued use.
Yours sincerely, The Outlook team
Update: The Update Kills Live Mail
A few days after releasing the update for Window Live Mail 2012 (KB3093594), Microsoft received feedback that it was causing a lot of issues and killing the Mail app. is recommending
Microsoft’s advice at this point is not to install the update, and if you have, uninstall it. It’s also recommending that users just switch to the Mail app included in Windows 10 or 8.1 if you’re still on that.
There are also a couple of other workarounds you might want to try. Apparently the issue is being caused by calendar synchronization, and if you disable calendar sync, Live Mail 2012 will work without issues. Another option that has been reported to work is to run Live Mail 2012 in Compatibility mode for Windows 8.
We’ll continue to keep following this, and if you want to keep up with the news, we suggest following this Microsoft Community Thread.
Microsoft launched its Windows Live Wave of services in 2005 building and services extension to the Windows desktop. The Windows Live Essentials suite was developed to compliment those services and was largely a competitor to Apple’s iLife suite. The suite includes Windows Live MovieMaker, Writer, PhotoGallery, Mail, OneDrive, and Skype.
Many of these built-in apps are no longer developed with exception to OneDrive and Skype, which are built into Windows 10. Windows Live Writer recently got a new lease on life from a group of volunteers who are working on Open Live Writer.
But in the end, if you’re still using these legacy services, and plan on upgrading to Windows 10, your best option is to migrate to the built-in apps or find new supported programs.