Providing remote technical support for a Chromebook is easy with the Chrome Remote Desktop app.
Chromebooks make great laptops for your less tech-savvy family members and friends. Other than logging in with your Google account, there’s practically no configuration involved. However, there still may be a scenario where your grandma or cousin or nephew has a question about something they see on their Chromebook. In these cases, a little remote desktop assistance can go a long way.
For typical Windows, macOS, or Linux computers, we’d generally recommend Windows Remote Desktop, a VNC client or something like Join.me. But with a Chromebook, you are limited to what you can install through the Chrome Web Store. This is where the Chrome Remote Desktop app comes in. The Chrome Remote Desktop app is developed by Google, and it works seamlessly with your Google account to allow remote viewing and remote control of a Chromebook from any computer that can run the Chrome browser. For the purposes of this tutorial, we’ll use a Windows 10 PC to control a Chromebook from over the internet.
Setting Up a Chromebook for Remote Assistance
Let’s start with the setup steps for the Chromebook. First, ensure that you are logged in to Google Chrome on your Chromebook. Then, follow these steps:
- Add and/or launch the Chrome Remote Desktop app from the Chrome Web Store. You can find it by searching “Chrome Remote Desktop” or clicking the link in this step.
- In the Remote Assistance section, click Get started then click Share.
- An access code will appear, and your Chromebook will begin waiting for a connection.
- Perform the steps for accessing a Chromebook from a Windows 10 PC below.
- When the Windows 10 PC attempts to connect, you’ll receive a confirmation. Confirm that this is the account you expected to be connecting to and click Share.
Accessing a Chromebook from a Windows 10 PC
Once you complete the steps or the Chromebook, do these steps on your Windows computer:
- From your Chrome browser, add and/or launch the Chrome Remote Desktop app from the Chrome Web Store.
- In the Remote Assistance section, click Get started then click Access.
- Enter the access code displayed on the other computer.
- You are now in control of the Chromebook. You can even access the shelf at the bottom of the Chromebook, which means you’ll be able to access the file system and add or remove apps.
- To end your session, click Stop in the bottom-right.
Controlling a Chromebook remotely from a Windows 10 PC—or any computer with the Chrome browser—is pretty simple. If you coach them through getting you the access code, you can take it from there.
You may notice that upon first installing the Chrome Remote Desktop app, you’ll be asked to give permissions over to the app.
This is normal, and there’s no reason not to do this, especially since this app is developed by Google. And if you deny the permissions, it won’t work.
Have you used the Chrome Remote Desktop app? Let us know how it went in the comments.