How to Reliability History Tool Helps Diagnose Windows 7 Issues

Groovy Windows 7 Tips, Tricks, Support, Questions, Answers, Help, How-To, and NewsIf you’re using Windows 7 and there is a chronic problem, and you don’t know how or when it started, you don’t have to just “live with it.”  Using the Reliability History tool you can go back in time and find out just when the problem started, and likely this will help you solve it!

How To Find Out When A Chronic Windows 7 Error First Started

1. Click the Windows Start Menu Orb and then Type in view reliability and Press Enter.

search for windows 7 reliability history

2. This part can take a while. Browse through your system history Clicking on different dates.  Look mostly for red X image icons and yellow! image icons.  You can also switch to Weeks view to speed up the process.

find when a problem in windows 7 first starts by looking at the dates

3. When you Click on an individual date, it will show all of the events from that day.  Warnings and Critical messages are the problematic ones, while Informational events are usually good news.

view windows 7 reliability problems and information messages

By using just this data, we can figure out when a problem started, and maybe even the cause.  But what if you aren’t sure what some of these errors are?

How To Make-shift Troubleshoot Reliability Errors

4. When you Right-Click a message, you can usually do one or two things.  Check for a solution or View technical details.

check for windows 7 solutions to issues

5. If you Clicked Check for a solution and you have an active Internet connection, then Windows 7 will connect and look for a fix.  However, this only works about 50% of the time, and you’ll just receive a notice saying Microsoft is currently researching the problem.

windows 7 will automatically connect and look for issues

6. If you Clicked View Technical Details, then you’ll be brought to a window with just that.  Among the garbled hex data, you’ll see a status or error code at the end.  Copy it.

view technical information including windows 7 error codes

Once you have the error code, it should help you relate your problem with other users experiencing the same issue.  When Microsoft says they are “researching the issue” it just means they are (1) doing nothing, or (2) comparing error codes between different users.  Using this tool combined with the Windows 7 Problem Steps Recorder can help out your tech support guy too.

1 Comment

1 Comment

  1. Aabia Jones

    February 25, 2018 at 10:46 pm

    I am continuously facing issues with my Windows 7 as it is constantly showing an encryption message related to Windows Powershell as ” Windows Powershell isn’t responding “, does anyone have any solution related to my problem then do let me know, I had also contacted for my issue and followed their step by step guide but didn’t able to resolve my issue as I belong to nontech background, And have got frustrated and facing a continuous delay in my work on Windows OS.

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