How-To

Troubleshoot Windows with a System Health Report

resource-and-performance-monitor.png

If you’re Windows 7 system is acting unstable, and you’re not sure where to start, generate a System Health Report. This free feature is included in Windows 7 and Vista.

Click Start and type: perfmon /report in the search box then hit Enter.

Start

Alternately you can hit the Windows key + R to bring up the Run dialog, type: perfmon /report and click OK.
Run

This launches the Resource and Performance Monitor. It takes about a minute while it collects system data.

resource and performance monitor

When it finishes, you’ll get a list of your system’s components. It gives you data on each component like the CPU, hard drive, memory and more. Just expand each column to check if there are any problems.

full report

The report runs a full set of diagnostics on your systems hardware and software components. And provide you with errors and warnings so you can go in and fix them. Here’s an example of a driver for an external device that isn’t installed properly.

Device Driver Error

If you need more help from another colleague or tech expert, click File >> Save As to send them the report in HTML format. This works best if opened in Internet Explorer.

html version

Generating a System Health Report is great place to start when troubleshooting your system. The report is detailed and lets you drill down problems that are component specific.

If you’re looking for an additional troubleshooting utility, try Speccy. It will give you detailed information about your hardware and software components too.

Editor Update: It appears there’s a known bug with the reporting. If your System Health Report says you don’t have an antivirus installed, but you know you do, follow these steps.

Go to the following Microsoft Knowledge Base article for their HotFix.

http://support.microsoft.com/kb/2482947/

Click to request the Hotfix. Microsoft will send you a zip file via email.

Extract it and run Windows6.1-KB2482947-x86.msu and reboot your system.

Thanks to readers @Jack and @Johnny for pointing this out!


14 Comments

14 Comments

  1. Jack  

    I think my ‘Health Report’ app is sick. It keeps telling me it is collecting data, but that’s as far as it goes. It never displays anything. How can this be fixed?

    • Vadim  

      Are you running Windows 7 or Windows 8? Working fine for me on Win 7.

  2. Brian Burgess  

    @Jack you’re letting it run a full 60 minute yes?

  3. Jack  

    In the report it tells me I have no anti-virus, but I do have one running. I says if I do have anti-virus go to the Security Center and configure to stop monitoring it. How exactly do I do that?

  4. Ian Taylor  

    Tried both methods but tells me that no such program exists,I’m running 7.

  5. Johnny  

    I’m having the same problem as Jack. It’s telling me no antivirus detected. I’ve got Avast Pro, Malwarebytes, and Security Essentials installed.

    (Symptom: The Security Center has not recorded an anti-virus product.
    Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.
    Resolution: 1. Verify that an anti-virus product is installed.
    2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.
    Related: Anti-virus)

    How do I configure security center to stop monitoring antivirus status? Or doesn’t it really matter?

    Thanks.

  6. Brian Burgess  

    @Johnny @Jack after researching this issue. It appears it’s a known bug with the reporting. Several users have experienced the exact same issue with Windows 7 or Vista SP2.

    Here’s the Microsoft Knowledge Base article for the HotFix.

    http://support.microsoft.com/kb/2482947/

    Click to request the HotFix. MS will send you a zip file via email, then extract it and run Windows6.1-KB2482947-x86.msu and reboot your system.

    A lot of work for a bug in their reporting system huh?

  7. Adam  

    Worked perfectly for me. Nice tip. Looks like I’m OK.

  8. Chaitanya  

    Nice one… Will the report detect bug in Speaker as well? My speaker makes sound like whistle.

  9. Brian Burgess  

    @Chaitanya: It will find if there are problems with your speaker drivers or software associated with it…but not the actual speakers themselves.

  10. Chaitanya  

    Thanks Brian appreciate your reply. I faced a problem yesterday When I run this “perfmon /report” command my system threw error message saying “no path found hence report not able to generate”.
    And one more question in general how come this command has a space in between perfmon and /report ? May be it’s a silly question 🙂

    • NO questions are silly 😉

      Perfmon is the app and /report is the command parameter. That’s pretty typical in Windows command line apps.

      • Chaitanya  

        Thanks Steve for your reply.

        Kindly suggest me the solution on this “perfmon /report” command in my system threw error message saying “no path found hence report not able to generate”.

  11. Johnny Tensongs  

    Will this work for Windows XP w/SP3? If not, is there an application that will trouubleshoot etc that will work for XP w/SP3?

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