How-To

How to Fix a Black Screen in Windows 10

A Windows 10 black screen can be difficult to diagnose and fix. These troubleshooting steps will set you in the right direction.

The only thing worse than a blue screen of death is a black screen of death. And the only thing worse than a black screen of death is a black screen that doesn’t even throw you a bone by telling you what’s wrong. With Windows 10, this can happen. Black screens during installations, updates, or at complete random have been reported by a number of users. Sometimes, nothing at all appears on the screen. Other times, you may have a mouse and keyboard but no desktop environment.

In any case, when Windows 10 gives you a black screen and no error message, the only way to identify and resolve the issue is a good ol’ methodical troubleshooting. Let’s walk through it together.

Resolving Black Screens During or After Windows 10 Installation

Black screens are sometimes encountered when you install Windows 10 for the first time. This may happen during the Windows 10 install process or just after the Windows setup is complete. There are a few potential causes.

Probable cause: Setup is still in progress. If you have a large personal data file set that you are migrating from a previous Windows installation, the Windows 10 setup process could take several hours.

Possible solution: Observe the hard drive activity LED closely to determine if the computer is still working. If the LED is still blinking, it means setup is probably still busy working on sorting through your files and determining what to move and what to keep. This is a good sign, which means you should wait a bit more. If setup goes beyond 2 to 7 hours, then the setup may be stuck.

Probable cause: Setup is stuck. For whatever reason, the setup process is hung up on something and can’t proceed further.

Possible solution: Power down your computer completely and try again. Follow these steps:

  1. Power down the computer completely. If it won’t shut down, hold the power button for 5 to 10 seconds until it shuts down.
  2. Disconnect from the internet by unplugging the Ethernet cable or switching off the wireless adapter (if possible). See this post for more information on disabling LAN connections before a Windows 10 setup.
  3. Disconnect all unnecessary peripherals from the PC. Remove external hard drives, game controllers, phone chargers—pretty much everything but the keyboard and mouse.
  4. Remove power from your computer. Disconnect the power cord from the outlet. If it’s a laptop, remove the battery, too. Wait at least 30 seconds before plugging your computer back in. (Note: If you have the time to spare, leave the computer unplugged for up to an hour.  This will help if your computer started to get overheated.)
  5. Connect the system to power again, but leave the internet disconnected. Power on the computer.
  6. Hopefully, Windows will try to resume or restart the Windows 10 setup process.
  7. If the installation completes normally and you get to a Windows desktop with a Start menu and everything, go ahead and reconnect to the internet to finishing downloading and applying updates.
  8. If the setup rolls back to your previous version of Windows, then try upgrading manually using the Media Creation Tool or an .iso file.

Probable cause: Black screen is caused by a device driver or hardware performance issue.

Possible solution: Try booting into Safe Mode. See the section below on How to Use Safe Mode to Troubleshoot Black Screens.

Learn more: How to Fix the Most Common Windows 10 Upgrade and Install Errors

Fixing Black Screens During Windows Out-of-Box-Experience

The OOBE is the Windows Out-of-Box-Experience, and it’s not unlike an out-of-body experience. It’s a weird transitionary phase where magical things happen but things aren’t all there yet.

If you get a black screen during the OOBE, there are a few things you can try.

Probable cause: Video output is being routed to a different display adapter or a different output (e.g. HDMI-to-DVI or DisplayPort-to-VGA). Sometimes, the display configuration that you had in your previous Windows installation doesn’t carry over properly to Windows 10.

Possible solution: Try physically disconnecting the video cable from one adapter or output and trying another.

  • If you have a spare monitor, you can try connecting to that instead.
  • If you normally connect to a discrete graphics card, but your computer has an onboard graphics adapter, switch to it instead. You can always update the driver after setup is complete for your discrete card through Windows Update or the manufacturer’s website.
  • If you are using a television set, check to make sure it is turned on and set to the input for the computer; video output may be going to the TV.

Probable cause: Video output is being sent to wrong display. If you have multiple displays connected, Windows setup can sometimes get confused.

Possible solution: Try projecting output to another monitor by pressing Windows key + P then choosing the appropriate option.

how to fix windows 10 black screen

How to Fix Random Black Screens: Advanced Troubleshooting Options to Try

And then there are the black screens that happen out of the blue. Windows 10 new servicing model (i.e. endless patches and updates) means that Windows updates, patches, security fixes, and driver updates are often downloaded in the background and installed at night completely unbeknownst to you. If you want to manage which Windows updates get installed and when, you can, but if one has already snuck past you and given you a black screen, try booting in Safe Mode.

A corrupt user profile can sometimes trigger a black screen. Attempting to boot into Safe Mode, create a new user account, then attempting to sign into it might work.

The RunOnce Processes can also can also be a culprit. If you all see is a black screen after logging in, press Control + Shift + Esc on your keyboard; this will launch Task Manager. Go to the Processes and Services tab, then look for any instances of RunOnce32.exe or RunOnce.exe. If you find any that are running, stop the process, cancel the application, or end the service.

Click File > Run new task, type cmd then hit Enter. At the command prompt, type:

shutdown -r -t 01

Then, hit Enter. This will restart your computer.

How to Use Safe Mode to Troubleshoot Black Screens

Booting into Safe Mode can be used to troubleshoot random black screens or black screens encountered during a Windows 10 install.

To get into Safe Mode, do the following:

Turn your computer on and off three times.  While booting, make sure you turn off the computer when you see the Windows logo. After the third time, Windows 10 will boot into diagnostics mode. Click Advanced options when the recovery screen appears.

 safe mode windows 10

Click Troubleshoot.

 safe mode windows 10

Click Advanced options.

 automatic-repair-3 safe mode windows 10

Click Startup Settings.

 automatic-repair-4 safe mode windows 10

Click Restart.

 automatic-repair-5 safe mode windows 10

Press the number 4. This will start Windows 10 in Safe Mode.

 automatic-repair-6 safe mode windows 10

Sign in, press Windows key + X, click Device Manager, expand Display Adapter, right click the display driver then click Disable. Restart your computer to see if setup completes successfully or you can boot to the desktop. If you can reach the desktop, check Windows Update or the manufacturers website for the latest driver.

 dev-manager safe mode windows 10

Still Having Black Screen Issues?

Windows 10 black screen issues can be persistent and mysterious. If you’ve gone through all of the troubleshooting steps above and you are still having issues, your next step is to throw it out to the community. Let us know about your successes, failures, and frustrations in the comments or join us in the Windows 10 Forums.


43 Comments

43 Comments

  1. Ken D  

    Thanks, Andre, this was very informative!

    • Lisa  

      Hi Andre,
      I fixed my black screen using your tip, “How to Use Safe Mode to Troubleshoot Black Screens.” I disabled the AMD driver. I have my desktop back and it looks weird. How to I reactivate the driver?

  2. Good article Andre…thanks. It’s valuable knowing that three hard shut downs will open Automatic Repair mode. The black screen of death sometimes prevents a person from even moving the cursor with the mouse….so you’re really stuck.

    “Turn your computer on and off three times.  While booting, make sure you turn off the computer when you see the Windows logo. After the third time, Windows 10 will boot into diagnostics mode. Click Advanced options when the recovery screen appears.” \

  3. Ziggy  

    Love reading your articles, Andre. I’ll keep this one for future reference, especially the hard shut down tip.

    Any way you could do a similar article for instances when one’s computer (Windows 10) freezes for unbeknown reasons?

  4. Ms Hanson  

    Here, here.

  5. Bruce Lightfoot  

    andre –

    While reading your post, I was suffering through a Win 10 update and your comments reminded me to REMOVE THE DONGLE FOR MY WIRELESS MOUSE. I have encountered several instances where unplugging the mouse and keyboard (especially Logitech) will allow a hung install to proceed. In this case, I went from a black screen with the spinning dots to a colored screen, progress stats, and dramatically increased HDD activity in less than a minute (I had a black screen for the previous 30 minutes or so). This seems common on cumulative updates after the anniversary update has been installed. YMMVary, of course…

    • Interesting, must be an issue with how Windows is performing the initialization of devices on startup.

  6. Oliver Powell  

    Nice and very informative article man. The way you have explained the fixes that How to Use Safe Mode to Troubleshoot Black Screens is amazing and is helpful for all of us. Thanks for sharing such a useful post with us.

  7. Bruce Lightfoot  

    A post-startup initialization issue sounds reasonable. This particular instance occurred after the second reboot during the install of the Anniversary update itself. (this was a system I had not powered up in some time). I also had one instance where I lost ALL USB services and had to access the system remotely to get it running again. BTW, if you have remote login pre-configured, using remote access often works by bypassing the local USB and video drivers so you can work to regain control of a system that is running but seems inaccessible.

  8. Mark  

    I have some older computers that just don’t like newer Windows version major updates. The computer starts but the screen is black. If you use the power button to shut down, it flashes up the lock screen before turning off.

    The problem is Fast Startup. If you turn that off, the computer starts fine. Up till the 1607 update, if you log in blindly on the black screen, by pressing enter and your password, the desktop will show and you can turn off Fast Startup in the Display Control Panel.

    After 1607, I’ve had to boot from a Windows disc which, after starting, somehow reverts to the computer’s OS, then I could get to the Control Panel.

  9. akshat  

    I know now…Andre is d batman!
    Thanks a ton for these tips!awesomly helpful!

  10. Nina Smith  

    Thank you, thank you, thank you. Finally a solution to the “black screen” problem.

  11. ken  

    Hi. Nice article with probably most comprehensive solution suggestions on the net.
    Having that said, I’m having the black screen issue myself and I’m totally stuck. None of the suggestions worked.

    My findings: windows key + P will brings the project options. Windows + Enter brings windows narrator. And mouse cursor is visible.
    Can’t go into safe mode. Same black screen with mouse cursor.

    It’s very strange. I had my CPU oc-ed. Core2duo e6750 @3.40ghz.
    And I changed CMOS battery today and since then I’m getting the BS. It’s really annoying BS. I tried to configure the BIOS settings to best what I remembered. I tried tweaking and trying with different setting, but it doesn’t seem to help. It’s hard to think that default setting of BIOS caused the BS..

    What’s weird is I booted with rescue USB stick and opened command prompt and CD to c drive but when I did dir, no directories was listed. I checked the free space, it seemed correct.
    Some sort of malware??

    I’m really stuck right now, please help.
    FYI, I use ssd drive for system boot.

    • brittany  

      hi ken! im having this EXACT issue. How did you solve?

      thanks– britt

  12. Chris  

    Ive had the exact same problem as Bruce Lightfoot.
    Windows update crashes to black screen (spinning circle) when logitec mouse dongle attached.

    When i remove it, it usually resolves after a reboot. Starting to be a pain. Do i need a new mouse?

  13. Chris  

    Hi I was using my Toshiba laptop when all of sudden it Black screened.
    Laptop is just out of warranty hardly used.
    I can still see/move the cursor around the screen nothing else seems to happen.
    Tried ctrl alt del Nothing – ctrl shift esc Nothing – powered down waited 10mins Nothing
    powered up hit enter typed password hit enter Nothing.
    None removable battery so cant do that.
    ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

  14. Bruce Lightfoot  

    Chris –

    Just to be sure, make certain that you have absolutely nothing plugged into the laptop whatsoever – especially no USB devices, then try a restart. Hopefully you do not have your system set to “sleep” or “hibernate” when you turn off the system via the power button as that really does not shut down the system. If you cannot kill the system easily, try holding down the power button for about 10 seconds and the system should shut off, but may still sleep or hibernate. Otherwise you may have to let the battery run down completely 3 times. The first time will be the worst, but if you let it die, then charge it for only a few minutes it may start up and then die fairly quickly – lasting long enough to try to start and fail, but not so long that you get old waiting. After the 3rd try you should be put into safe mode, and if so, plug it in immediately so you can try to work with it from there. Then use Andre’s notes above and elsewhere to work on addressing whatever happened.

  15. Chris  

    COMPUTER BACK FROM ‘ BLACK SCREEN ‘ !
    i held the power button down for 10secs forced the shut down.
    Unplugged everything mouse/printer,fax/power .
    walked away for 5hrs just got back & turned it on again.
    Straight away it started firing up as normal.
    Then after 1min told me it was doing a windows Update and not to turn it off.
    15mins later update complete and computer back to normal 😮
    Stupid but yes the Windows Update loaded something that Didn;t agree with my Toshiba
    and black Screened me.
    Thanks Bruce for takin the time with advice 😉

  16. Tom  

    I have been plagued by this problem for the last two Windows 10 updates in December. My PC worked fine apart from when I used Sleep. When coming out of Sleep I was presented with a black screen, but I could see from the disk activity that the PC was doing the normal things. I even typed my password into the black screen to prove that was where it was, and the disk activity resumed as normal. Clearly the problem was only with the Display Driver or Monitor. I tried all the solutions offered and nothing worked, including updating to the latest drivers for my graphics card. Then I remembered that I had updated the graphics driver in between the Windows updates I associated with the problem, and the previous update a month earlier.

    To cut a long story short, I tried reinstalling the Display Driver, but first cleaned out the driver software using Display Driver Uninstaller. It worked! My PC now works perfectly. Clearly some garbage left over by automatically installing the new driver reacted with the latest Windows updates. I would recommend the following to anyone updating their Display Driver. Download the new driver, but don’t just do an automatic install. Use Display Driver Uninstaller to clean out the old stuff first. Then install the new driver. Also, give any updates from MS at at least a couple of weeks before using them. You can do this by setting your wireless link to metered connection in Windows. Compulsory updates at Microsoft’s bidding are an utterly stupid idea – they update too quickly for them to have time to account for all the possible hardware and driver combinations in people’s PCs. And I’m firmly convinced that MS programmers are nothing like as good as they were 10 years ago. And their help service is worse than useless – another sign of poor training or hiring the wrong people. This updating policy is what stops Windows 10 being a good operating system.

  17. Do these instructions apply to a RCA Cambio 2 in 1 tablet?

  18. Lindsey  

    Thank you so much for this article! My husband couldn’t figure out his black screen issue and disabling the display driver worked. I bookmarked the article in case we need it again.

  19. Chris Murphy  

    I’m currently suffering the black screen. I have done everything I have read to attempt to fix it. I have created a recovery drive from my laptop. Doesn’t work. I have swapped out monitors, reset BIOS to default. Everything appears functioning properly. I also did the cmd commands to repair the MBR. The POST beeps from the MOBO are normal. I was able to see the drives while attempting the recovery and drive sizes seem correct and my files were there.

    Here is the odd thing that happened. Last night everything was going down. My iPhone, wifi in the house etc… I had to reset my iPhone completely, my router and other devices in the house. The only thing not back to normal at this point is my desktop.

  20. Douglas Sheese  

    So I am a student worker for the computer department at the college I am attending and another student brought in their laptop with the black screen and mouse issue. I tried the all the solutions my skill set, and the laptop would allow, but nothing worked. At first the laptop boots up fine until it gets to the windows logo where the problem begins, then after about 20 to 25 mins the login screen shows up and they can put in their password, after that it just ends with a black screen and mouse until it goes to sleep at which point you have to restart the computer. I did try to open task manager, but nothing shows up, in fact, nothing at all appears to open. Does the same thing in safe mode.

  21. James  

    I had a black screen. it happened everytime the computer was suppose to go into sleep mode. it turned out to be by secondary hard drive. when I scanned the drive I got an error saying “error found did you want windows to repair it” I said yes but windows could not fix it. I ended up replacing the drive and now all is good. not sure why a drive only used for a back up would cause the issue. but it is fixed now.

  22. Deji  

    Thanks Andre,whew!

  23. cj  

    My laptop is a hpg6 it normally give a white screen so I connected it to a external monitor.then one day the laptop screen is black and capslock light will flash when turn on and off.

  24. James  

    I have an odd issues with mine it goes black on start up i restart it and then i can use the pc again but the blacks screen issue happens every so often can someone help?

  25. From Malaysia  

    Thanks Andre,
    3 times boot
    safe mode
    disable driver
    restart
    hoola
    it works

  26. neil  

    Hi, I’ve just had a friend with the same problem, Version 1607 build 14393.1198. The screen background was black and the taskbar flashed on and off. Luckily there had been a user account name (administrator) set by the supplier which was used to set an account in my friends name. (administrator)

    Having tried many things from the net I was at the point where I was going to delete the friends account and start again when I noticed a file called ntuser.man. Before deleting the account and using the user account name I decided to delete this file. My friends account started as normal after this and was back to normal with background and all desktop/taskbar icons recovered.

    I don’t know what this file is for as it’s not on my home built Windows 10 but was found under the folder of my friends name and not a hidden file. The laptop is a Acer F15.

    Thought I’d share this experience.

    • Ziggy  

      @neil. You might want to read some useful info at this microsoft link…

      https://msdn.microsoft.com/en-us/library/windows/desktop/bb776895(v=vs.85).aspx

      • neil  

        @Ziggy. Thanks for the link. I still don’t see how it would apply to a home user with their own laptop though, not connecting to a server. The user would want to arrange their desktop (for example) and expect the setting to be saved for all time.

  27. Mike  

    Launched in Safe Mode
    Opened Control Panel > System
    If I click on Device Manager nothing happens.
    The links below Device Manager work, but clicking on device manager does nothing

  28. Nat  

    Hi Andre

    Thanks for your tips. I’ve been searching the solution for my black screen and none of them were working, until yours. Anyway, after restarting from safe mode, the system showed me that my graphic adapter has the most driver update (but I disabled it according to your tips). Do I still need to find the update driver for my adapter?

    Nat

    • Yes, you should check the manufacturers website, they are normally the best way to get updated drivers rather than through Windows Update.

  29. Cy  

    Tried many tips until this fixed it: If you are not using a Windows Wallpaper / Theme, change back to a simple one that’s included with Windows, not a personal graphic file that’s acting as the Wallpaper.

    This permanently resolved the issue!

  30. Greg Miller  

    I came to log in to my desktop computer this morning. I had a black screen. Attempted to wake it up by moving the cursor. No cursor visible. Monitor remained black. Attempted rebooting without success. No reboot and it appears the disk drives are not being accessed as no lights indicating they are being accessed. Attempted rebooting to check BIOS. Unable to access BIOS. Appears it is not starting either. Attempted full shutdown and restart without success.Checked to insure no temperature problem, no issue with heat noted. Not sure what to do. Running Win 10, latest version. MS Office 2016 latest version. Not sure what to do. Suggestions??

    • Ziggy  

      Check for any loose cables; reset your memory sticks – simply take them out and put them back in; check your cmos battery and replace it with a new one if needed, which may resolve your problem. If none of the above work, your power unit to the computer may have failed – at this point you need to get someone qualified to check it out for safety reasons. Good luck!

  31. Martha  

    My desktop has the same symptoms as Greg Miller’s and the only way I recover is to pull the power cord, wait then connect power cord again and start the desktop up. Everything starts working again and then I see that there is Windows update that completes installing. No problems after that until the next MS windows update that renders my desktop completely dead until I pull the power cord. Any help with this appreciated.

  32. BENJAMIN ALLEN  

    Ive just got a refurbished laptop that worked excellently for a week but then the screen flickered and went black. The “control alt delete” got a flicker of toshiba logo, but since then nothing at all. Machine seems to be working,fan etc, but no visible signs. Should I just send it back or could it be my unfamiliarity with W10 updates.

    Any this “normally works” tips, or write it off? A Toshiba Satellite.

  33. brittany  

    ISSUE:
    Black screen w/ cursor.
    – None of the “windows + [a-z]” work
    – Only cot+shift+del works for me. I can pull up task manager, and through task, I ran a 32 bit which will then pull up the firefox browser.
    – All my usable apps are blinking except task manager
    – NVIDIA graphics card is updated –> still blinking, still the same issues
    – safe mode networking and low res video is the same black screen, same issues.
    – I’d like to get into device manager to preform a restore, however, TASK manager isn’t allowing me to pull up any programs.
    – I have not tried COMD PROMPT and my skill/ knowledge base is almost at max. What am I missing? HELP!

Leave a Reply

Your email address will not be published. Required fields are marked *

 

To Top