Recently a user in our forum asked how to add a second mailbox to their Outlook 2007 Client. I have to admit, the process is a little different than it was with the Outlook 2003 client and it took me a few minutes to find it. It only takes a few seconds to complete the process to let’s get to it.
Update 5/19/2010 – Outlook 2010 has been released. Enjoy! How-to Add an Additional Mailbox to Outlook 2010
Update 7/24/2012 — With the release of Outlook 2013, here’s a new How-To covering how to add a additional mailbox in Outlook 2013.
Step 1
With Outlook 2007 open, Click Tools, Account Settings
Step 3
Click More Settings
Step 4
Click Advanced Tab then Click Add
Step 5
Type in name of additional / secondary mailbox and Click OK
Note: You must have at least READ access to new mailbox otherwise after adding, you will not be able to open new mailbox. If you need help with this, ask your systems administrator or post your question in my Forum.
Step 6
Verify new Mailbox is listed under “Open these additional mailboxes“ Click OK
Step 7
Click Next
Step 8
Click Finish
Step 9
Click Close
That’s it! Very simple!
Here’s what your Outlook Client will look like once your new Mailbox is added:
Tags: client, email, outlook 2007
Perfect. Thanks again!
How to send mail thw another mailbox ??
Use the From option when sending the email. In Outlook 2007, create a new email message, press Options and you should be able to select Show From, then a From field will appear on top of the To field.
Note, that you will need to have Send As permissions for the mailbox you are sending as.
Hope this helps.
hi, need help on your article.
http://www.groovypost.com/howto/microsoft/outlook/add-additional-mailbox-to-outlook-2007/
When i try to add new mailbox and when i insert my name into add mailbox popup.
getting error : “The name can not be resolved . The name cannot be matched to a name in address list.”
exactly what i was looking for. thnx
love it
been killing myself looking for this forever!!!
Hi
,
Thanks for steps.
BUT i got error message when I tried to Expand the new mailbox “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.”
you have to set adequate permission on the folder you wish to view
Welcome to the site Kudo & Malok!
@Kudo – Malok has it correct. Make sure you have been given the appropriate access to open the new mailbox or calendar etc…
hey i am in need of a software or some thing like outlook through which the mail we receive keeps popping on the screen until it is replied. can you just suggest me something like that.
@Kudo
FYI – Best thing to do is just have them export the mailbox to a PST. I assume you need in after a person left the company?
Awesome article! Thankyou
I also got this error, “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.” What can I do to be able to open this mailbox without importing it to a PST. I looked everywhere in Exchange and I dont see a permissions tab.
@ Max Lopez
Hi Max, Welcome to the site. You need to set the correct permissions on the mailbox. You should set the permissions using the Active Directory Users and Computers Tool not the Exchange Systems Manager tool. So, open the Active Directory Users and Computers tool, find the user, Right-Click Properties, Click Exchange Advanced Tab, Click Mailbox Rights button. Here you can add the appropriate Rights.
Great but when I send an email FROM the additional mailbox how do I get it to save in the sent items of the additional mailbox? Thanks.
@Dave,
Sorry Dave. Unless I’m mistaken (I’m pretty sure I’m not) the email will only reside in the “Sent” items folder of the mailbox which your logged in with NOT the additional mailbox you add as outlined in this article. Sorry.
Hey guys. Actually, there’s a bug in Outlook. That’s the reason why you can’t see the additional mailbox sent items inside the correct folder. See this article:
KB: 953803, 953804
Idioma: All (Global)
(http://hotfixv4.microsoft.com/Outlook%202003/sp4/office2003KB953803GLB/11.0000.0000.8224/free/351570_intl_i386_zip.exe)
Key location for Outlook 2003:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Preferences
Value name: DelegateSentItemsStyle
Value Type: REG_DWORD
Value: 1
but I I also got this error, “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.” when I try to add more users to email group, some users in the group can access these email, some got this error?
These instructions ONLY apply if NOT using Exchange 2007:
“Hi Max, Welcome to the site. You need to set the correct permissions on the mailbox. You should set the permissions using the Active Directory Users and Computers Tool not the Exchange Systems Manager tool. So, open the Active Directory Users and Computers tool, find the user, Right-Click Properties, Click Exchange Advanced Tab, Click Mailbox Rights button. Here you can add the appropriate Rights.”
I am using Exchange 2007 and cannot figure out where to do this. Anybody?
Help!
Jay
@Jay Eatinger
I’ve actually not installed Exchange 2007 yet. Looks like I have a weeked project on my hands. Let me get going on that and I’ll post my findings. If anyone else out there knows, please post here or in the Forum.
Thanks!
Thanks buddy.. Thanks such a million.. I must have spent more than half a day trying to figure out where that option is. I had done it before but I just forgot. Then I had one of my colleauges fix it for me but when I tried to do it myself I couldn’t find this option at all.. It was such a frustrating affair.. Its so simple yet so difficult..
Thanks again
Kurien.
Thanks for the post – but after I added the contacts, the names will not resolve when I send an email! How do we get a contact folder, that is in another mailbox, to be part of my address book?
Hi: If you’re not using Microsoft Exchange, you don’t get access to an Add button in Step 4 of your directions. Any directions for that?
@Richard
however I don’t believe it’s possible to have more than 1 Outlook Address Book configured to an outlook account at the same time in which will be searched against when typing a new email. You can however export the email addresses from the other mailbox into your account OR into a PST file so you can open the contact list and then send the emails.
I could be wrong (It’s happened before…
Another option is to open a SHARED contact list in the other mailbox manually and then find the contact and right click and send an email to it.
Hope this helps. If you need a detailed write-up let me know, i’ll write it up here on groovyPost.com
@Scot – Hi Scot! Welcome to the site.
Hmm… I actually don’t have an outlook client that’s not Exchange attached. Let me do some testing and get back to you.
Anyone else on the site have information that could help Scot?
@Kurien – Awesome story! It’s great to hear such good feedback from those reading my articles! I’m glad to hear it helped you out!
Excellent!!!
Thanks you just solve my problem good contribution
Every time I send an email from the added account, I receive the error “…You do not have permission to send to this recipient. For assistance, contact your system administrator…” The error appears in the form of undeliverable mail to my primary account and it does not matter who I am sending to. I have given the primary account full access to the added account. On a side note, domain admin accounts have no problem sending from the added account. Any ideas?
Thank you!
@Ryan
HI Ryan, not sure how I missed this comment with your question. Let me go into Active Directory and verify the Perms you need to set. I’ll let you know!
For those of you who are having the “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.” problem, here’s the solution, regardless of Exchange.
Go to the other user’s Outlook and right click on their “Mailbox” and add your user as “Editor” or “Publishing Editor” to the Mailbox.
That’s it
Cheers
PS: Thank you for this wonderfully detailed post man, you really saved my day.
this was helpful, but one thing…..I found that I had to share every single folder within the mailbox to see them on my other account. I would have thought that when you shared the Mailbox which is the top level that everything below it would have inherited that setting…..am I thinking correctly? If so, I wonder why it didn’t work this way?
thanks
@Ryan
Hi. I had the same problem when sending mail from additional mailbox. You might find interesting the Microsoft article about this issue:
http://support.microsoft.com/kb/895949
There is a way to solve the problem: In Active Directory Users and Computers -> View -> mark on Advanced Features. Then go to Properties of the additional mailbox user and on Security tab add the main user (the one that owns the first mailbox) with Allow “Send As” permission.
Restart the Microsoft Exchange Information Store service after that.
In case anyone is still having a problem with this error message:
“Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.”
Even if you are a delegate, you still need to give yourself sharing permission to the other person’s Mailbox. If you don’t have this, you won’t be able to expand the person’s Mailbox even if you have sharing permission to his/her Inbox.
Bottom line, Check the sharing permission on “Mailbox” and other folders in the person’s Mailbox you want to view.
Hi all,
I am using Microsoft Outlook 2007 and I have configured a shared mail box into my profile. After, when I click the shared mail box folder name, it throws an error “The set of folders cannot be opened. Microsoft Exchage is not available. Either there are network problems or the Exchange computer is down for maintenance”.
Kindly help me resolve this issue.
Thanks.
Piramanayagam M
@Su – Thanks for the comment and welcome to the site!
Thank you MrGroove it help me a lot !!!
By the way for any change do you have something relate Macros Excel.
Cheers
Ronald
@Piramanayagam – Because this might turn into a long troubleshooting thread to fix your problem, please jump over to http://www.groovypost.com/forum and re-post your question. I’ll meet you over there and assist ok!
The comment system here is not the best place for troubleshooting issues. The forum however is the perfect place!
Thanks!
THANK YOU so much! Quick and easy! Wohoo
Even works with Windows 7.
Thanks, not real intuitive if you’re looking for it all by yourself.
Hi,
As a sepearate issue, I have followed all the steps and can see the mailbox in the folder list however once expanded no folders are actually visible. I have had this problem for a while now an all users have had o share folders etc individually. Can anyone provide a respone as to why this happens?
Many thanks
Hi Aaron,
When with your email admin. They probably need to grant you access rights to the mailbox so you can open it up and access it fully. Be sure to ask for both Full View and SEND rights if you need to be able to Send-As the email address of that Mailbox as well.
I am having the same issue as Aaron. I have given another access to my mailbox as described above and then gone into my permissions and given that user “Reviewer” access to my inbox. She is not able to expand the folder list.
I have spent hours on this! How can it be so difficult to give another person read access to another person’s mailbox and all of it’s subfolders. Is there a powershell command that will accomplish this – but then I don’t want my users having to call the Helpdesk to just give read access to another user to their mailbox. Any other suggestions?
I have spent hours on this as well. I have gone down every route possible and it would sem that my office have now said to me that the access rights to view the fiolders has to be done seperately however I deam this to be a silly opton to enforce within a company. I believe tha even the standard folders themselves should be brought through. Or the entire mailbox and then you remove access to folders individually. I will carry on working on this and see if i can find a fix. However the access rights from the top must have to b changed. NIGHTMARE.
Aaron
Hi Susan / Aaron,
Try this – Right Click the Mailbox (Usually displayed as Mailbox – User Name) and Click Folder Permissions or Change Sharing Permissions. Now grant the person Reviewer Access however be sure to include “Folder Visible”.
Give that a try and see if it helps.
Thanks, but that is exactly what the mailbox has on it currently. I have full access to the mailbox, which I added via the ECM then I designated permission to the end user to have reviewer access. The only way I can accomplish allowing the user to have read access to all the folders within the inbox is to give them reviewer permission on every folder (not an acceptable solution when there is over 20 folders). What we need is some way for the mail box permissions to be inherited by all its child folders.
Susan,
By any chance do yo work or AON?
I work fo An Insurance Managers in Guernsey ad we have this issue and i agree this is unacccptable. I am currently in the process of trying to resolve this issue with the helpdesks andvarious other parties as i believe this has to do with the level of access rights.
Aaron
Great! Just what i needed. Very Step by step, well done!
@Teresa – Awesome! I’m glad we could help ya out. Hope to see you around the site. If you ever have a question – checkout our new Q&A site – http://answers.groovypost.com
A.W.E.S.O.M.E. STUFF Mr Groove … Totally loved it
hello,
One question regarding mail boxes. can you sort the order of whic mail box is first ?
example instead of mail box 1(primary) then it shows mail box 2(secondary)
can you list it as Mail box 2 then mal box 1 ?
thank you
I cannot get this to work for me. I can get to more settings but then when I click on advanced I dont have the same window you get, I get an internet e-mail settings window not a microsoft exchange window whose advanced tab gives only a port numbers section. Please help
I get a different error message when I try to execute this no matter what name I use:
“The name cannot be resolved. The name cannot be matched to a name in the address list.”
How do I resolve this?
Thanks for any help – I’m low tech!
Great thanks 100% right
Yo! thanks my nigga!
Thank you soooooooooooo much!
My pleasure Karen!
Thank you for the feedback!
Hi These instructions are very clear. I have a query though. My current email is from a company I am employed with partime and a few people share my incoming mail (as I am on maternity leave) and can view what is coming in and out. I want to create another email account within outlook that is my personal company account. I have the IMAP and the Pop server/SMTP details. Can you clarify if they will see any of the emails if I follow your steps above? Thanks so much. Nathalie
I did not receive a reply to my message? Can someone assist please? Thanks Nathalie
@4af2ead44fe79d5d1fcdb543f1a33484:disqus Hello – I missed this comment form you. Sorry — Just follow this procedure. –
http://www.groovypost.com/howto/microsoft/configure-gmail-for-pop-imap-using-outlook-2010/
thx for the tip! a time saver.
tnx much for the info !…
Totally Helpful. Thanks!
Hi, Thank you for the post it was of help in adding a mailbox.
appreciate the help
I tried to setup a rule on the additional mailbox i just added on my outlook 2007 but the rule will applied to original mailbox. Any way to setup the new rule and apply on new added mailbox. Many thanks.
you need to create a new “mail Profile” through control panel->mail. create a new profile use the email address of the mailbox you want to set the rules on (must have full access from the server) once you have created the new profile change the setting from “always use this profile” to “Prompt for a profile to be used”. start outlook under the new profile, you can now set out of office and rules like its your own. close and open outlook selecting your profile to get back to your own emails.
Thank you so much, not only for providing this very useful information, but for adding those screenshots. This is the kind of post that makes the Internet great!
Hi Johnny, you’re very welcome. I’m glad it helped you out!
Thank you. This was helpful. I would have never figured it out on my own.
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any ways to do this same thing and set up with pop3 accounts?
Thanks
is there any way to add Inbox, Sent Items & Outbox folders for an existing PST..?
Yes – Just right click in the PST folder and create a new folder. Name them what you want then copy email into them as needed.
People like you should live forever and cherished while those like …… should die to give you enough space to help other.
Thanks a lot
Well thank you — that’s an… .Interesting compliment! I think!
Exactly what I needed! Thanks for the step-by-step explanation and the visuals.
You are very welcome. I’m glad it helped @39d0676cbb4e848567d39378db0fa095:disqus
Thanks for the sharing. Is it possible to add additional pop3 mailbox to exchange account?
Yes it is, Tools->account settings ->new
now that i have the new mailbox how can i make the emails for this mailbox flow in with out them folowing into my big mailbox. does that make sence if not ill try to explain it another way?
You can probably setup a rule that has the emails sent to XX email address be delivered into that inbox however I think that happens automatically.
Hey Steve – thanks so much for the how-to. Always great to get specific, correct, step-by-step information with images to guide you through. This is exactly what we were looking for and you saved us a ton of time. Great job!
@d7a880f75f775567c075395977cc21fc:disqus You bet. Thanks for the comment.
Thank you!!!
Thank you so much! I looked for about more than an hour and searched all resources without luck. Your post made my day!
I will right away grab your rss as I can’t find your email subscription link or newsletter service. Do you have any? Kindly let me know so that I could subscribe. Thanks.
Brilliant, very well explained!
I try to added another imbox i already have 2 but the add option is disable???
I needed screenshots because all my clients use 2010, except for one.
Thank you!
You bet! Welcome to groovyPost.
I am attempting to set up an additional mailbox to act as a company vacation calendar. I have created a user in the active directory, gone into properties of the new user and granted access to the 5 employees that need access to the said calendar, configured all 5 outlook 2007 profiles with the additional mailbox. Yet when I attempt to open the new mailbox in any of the 5 user’s outlook 2007 i get an error stating “THE SET OF FOLDERS CANNOT BE OPENED. YOU DO NOT HAVE PERMISSION TO LOG ON.”
I’m not sure how to proceed? Possibly a Windows Small Business Server 2003 reboot which I will attempt shortly. Any help with this query would be greatly appreciated. Thank you in advance for your help with this matter!!!
Awesome article! Thankyou,, its very help full……..
Awesome – to the point. Love it.
Sir,
thank you very much sir..
before also i did the same but forget and i am searching the same for last day
thanks again….
You bet!
hi when i try to add new mailbox and when i insert my name into add mailbox popup.
getting error : “The name can not be resolved . The name cannot be matched to a name in address list.”
Who is going to answer this..??? SIMILAR problem when i try to add new mailbox
“The name can not be resolved . The name cannot be matched to a name in address list.”
Thanks
Thank you!! Easy to follow instructions
You’re very welcome and welcome to groovyPost!
I could add the shared mailbox. But how to delete it.
I tried to go to properties, but it does not work. Actually it never comes up on the list.
Any suggestions??
You should be able to just follow the procedure in reverse to remove it. Not working?
another way, Right click on your mailbox select properties, click advanced at the bottom of the general tab. select the advanced tab and your there.
Thank you!!
Yeah you bet. Welcome to my blog. If you have more questions about look, just post them in our free Q&A site — http://answers.groovypost.com
Thanks!
-Steve
Thank you – this was extremely helpful;!
Hi . I was able to follow these instructions to add the mailbox but now I can’t view the folders for this mailbox. Any ideas?
Contact the mailbox owner and make sure you have at least view rights.
Thank you buddy… its really helpful…
No problem! Welcome to Groovy!
Absolutely brilliant, thanks so much!
Thanks big help!