Recently a user in our forum asked how to add a second mailbox to their Outlook 2007 Client. I have to admit, the process is a little different than it was with the Outlook 2003 client and it took me a few minutes to find it. It only takes a few seconds to complete the process to let’s get to it.
1: With Outlook 2007 open, Click Tools, Account Settings
2: Click Change
3: Click More Settings
4: Click Advanced Tab then Click Add
5: Type in name of additional / secondary mailbox and Click OK
Note: You must have at least READ access to new mailbox otherwise after adding, you will not be able to open new mailbox. If you need help with this, ask your systems administrator or post your question in my Forum.
6: Verify new Mailbox is listed under "Open these additional mailboxes" Click OK
7: Click Next
8: Click Finish
9: Click Close
That’s it! Very simple!
Here’s what your Outlook Client will look like once your new Mailbox is added:
Tags: client, email, outlook 2007
Perfect. Thanks again!
exactly what i was looking for. thnx
love it
been killing myself looking for this forever!!!
Hi
,
Thanks for steps.
BUT i got error message when I tried to Expand the new mailbox “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.”
you have to set adequate permission on the folder you wish to view
Welcome to the site Kudo & Malok!
@Kudo – Malok has it correct. Make sure you have been given the appropriate access to open the new mailbox or calendar etc…
@Kudo
FYI – Best thing to do is just have them export the mailbox to a PST. I assume you need in after a person left the company?
Awesome article! Thankyou
I also got this error, “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.” What can I do to be able to open this mailbox without importing it to a PST. I looked everywhere in Exchange and I dont see a permissions tab.
@ Max Lopez
Hi Max, Welcome to the site. You need to set the correct permissions on the mailbox. You should set the permissions using the Active Directory Users and Computers Tool not the Exchange Systems Manager tool. So, open the Active Directory Users and Computers tool, find the user, Right-Click Properties, Click Exchange Advanced Tab, Click Mailbox Rights button. Here you can add the appropriate Rights.
Great but when I send an email FROM the additional mailbox how do I get it to save in the sent items of the additional mailbox? Thanks.
@Dave,
Sorry Dave. Unless I’m mistaken (I’m pretty sure I’m not) the email will only reside in the “Sent” items folder of the mailbox which your logged in with NOT the additional mailbox you add as outlined in this article. Sorry.
but I I also got this error, “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.” when I try to add more users to email group, some users in the group can access these email, some got this error?
These instructions ONLY apply if NOT using Exchange 2007:
“Hi Max, Welcome to the site. You need to set the correct permissions on the mailbox. You should set the permissions using the Active Directory Users and Computers Tool not the Exchange Systems Manager tool. So, open the Active Directory Users and Computers tool, find the user, Right-Click Properties, Click Exchange Advanced Tab, Click Mailbox Rights button. Here you can add the appropriate Rights.”
I am using Exchange 2007 and cannot figure out where to do this. Anybody?
Help!
Jay
@Jay Eatinger
I’ve actually not installed Exchange 2007 yet. Looks like I have a weeked project on my hands. Let me get going on that and I’ll post my findings. If anyone else out there knows, please post here or in the Forum.
Thanks!
Thanks buddy.. Thanks such a million.. I must have spent more than half a day trying to figure out where that option is. I had done it before but I just forgot. Then I had one of my colleauges fix it for me but when I tried to do it myself I couldn’t find this option at all.. It was such a frustrating affair.. Its so simple yet so difficult..
Thanks again
Kurien.
Thanks for the post – but after I added the contacts, the names will not resolve when I send an email! How do we get a contact folder, that is in another mailbox, to be part of my address book?
Hi: If you’re not using Microsoft Exchange, you don’t get access to an Add button in Step 4 of your directions. Any directions for that?
@Richard
however I don’t believe it’s possible to have more than 1 Outlook Address Book configured to an outlook account at the same time in which will be searched against when typing a new email. You can however export the email addresses from the other mailbox into your account OR into a PST file so you can open the contact list and then send the emails.
I could be wrong (It’s happened before…
Another option is to open a SHARED contact list in the other mailbox manually and then find the contact and right click and send an email to it.
Hope this helps. If you need a detailed write-up let me know, i’ll write it up here on groovyPost.com
@Scot – Hi Scot! Welcome to the site.
Hmm… I actually don’t have an outlook client that’s not Exchange attached. Let me do some testing and get back to you.
Anyone else on the site have information that could help Scot?
@Kurien – Awesome story! It’s great to hear such good feedback from those reading my articles! I’m glad to hear it helped you out!
Excellent!!!
Thanks you just solve my problem good contribution
Every time I send an email from the added account, I receive the error “…You do not have permission to send to this recipient. For assistance, contact your system administrator…” The error appears in the form of undeliverable mail to my primary account and it does not matter who I am sending to. I have given the primary account full access to the added account. On a side note, domain admin accounts have no problem sending from the added account. Any ideas?
Thank you!
@Ryan
HI Ryan, not sure how I missed this comment with your question. Let me go into Active Directory and verify the Perms you need to set. I’ll let you know!
For those of you who are having the “Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.” problem, here’s the solution, regardless of Exchange.
Go to the other user’s Outlook and right click on their “Mailbox” and add your user as “Editor” or “Publishing Editor” to the Mailbox.
That’s it
Cheers
PS: Thank you for this wonderfully detailed post man, you really saved my day.
@Ryan
Hi. I had the same problem when sending mail from additional mailbox. You might find interesting the Microsoft article about this issue:
http://support.microsoft.com/kb/895949
There is a way to solve the problem: In Active Directory Users and Computers -> View -> mark on Advanced Features. Then go to Properties of the additional mailbox user and on Security tab add the main user (the one that owns the first mailbox) with Allow “Send As” permission.
Restart the Microsoft Exchange Information Store service after that.
In case anyone is still having a problem with this error message:
“Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found.”
Even if you are a delegate, you still need to give yourself sharing permission to the other person’s Mailbox. If you don’t have this, you won’t be able to expand the person’s Mailbox even if you have sharing permission to his/her Inbox.
Bottom line, Check the sharing permission on “Mailbox” and other folders in the person’s Mailbox you want to view.
Hi all,
I am using Microsoft Outlook 2007 and I have configured a shared mail box into my profile. After, when I click the shared mail box folder name, it throws an error “The set of folders cannot be opened. Microsoft Exchage is not available. Either there are network problems or the Exchange computer is down for maintenance”.
Kindly help me resolve this issue.
Thanks.
Piramanayagam M
@Su – Thanks for the comment and welcome to the site!
@Piramanayagam – Because this might turn into a long troubleshooting thread to fix your problem, please jump over to http://www.groovypost.com/forum and re-post your question. I’ll meet you over there and assist ok!
The comment system here is not the best place for troubleshooting issues. The forum however is the perfect place!
Thanks!
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Thanks,
-MrGroove