Since it’s that time of the year where so many of us are purchasing items from Amazon, we thought it would be a good idea to help make things easier by reminding you how to get price-change refunds from items purchased around Black Friday, Cyber Monday or Amazon Prime Day from Amazon. The program is similar to price drop refund programs offered by most major credit card companies however, it’s a bit of a process.
Have you ever bought something on Amazon only to see the price drop shortly after your purchase? For example, I purchased a new Sonos Play 1 only to see the price drop $20 a week later. Most likely, it’s happened to just about everyone who buys something on Amazon. So many in fact, that Amazon had to change its policy regarding price changes from 30 days down to 7 days. So right now if the price changes, you can only get the refund if it’s within one week of your purchase date.
Here’s how to do it:
Get Price-Change Refunds on Amazon
From the Amazon Return and Refunds page, under the Help section, click Need More Help? Followed by the Contact Us link. If you want an easier way to get there, click the “Contact Us” button on the right side of this page.
If you’re logged in to your Amazon account, you may be able to add the order automatically by selecting it. Under section 2 for an issue select Returns and refunds then for Issue Details select Other return or refund issue. Then type: partial refund, price change into the summary and then select how you would like to contact Amazon. You can call Amazon or start an instant chat, but a simple e-mail will usually work just as well.
If you go the email route, just add a friendly message to request (not demand) for the price change.
Now just wait and see what Amazon says. Chances are, you’ll receive the price difference without any hassle (see hundreds of comments below). If you prefer the chat option, that works also. I’ve personally never been denied a refund using chat.
The key is, always be polite and respectful. The customer service agent is only doing their job. In most cases, they will take care of you if there’s something they can do. Why? Amazon’s customer service organization is second to none. Taking care of the customer is in its DNA. It’s actually the #1 principle in the companies published leadership principles.
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
As long as your claim is legit, you should be just fine.
If you’ve had a positive (or negative) experience with Amazon and price changes, drop a comment below (update, comments have been disabled for this post) and let us know how it went. I’m sure our readers would love to hear about it! Some readers are reporting that they are still able to get refunds by being persistent.
If you’re looking to save some extra money on Amazon, make sure to check out our article: How to Find and Use Amazon Instant Coupons.