Since it’s that time of the year where so many of us are purchasing items from Amazon, we thought it would be a good idea to help make things easier by reminding you how to get price-change refunds from items purchased from Amazon. The program is similar to price drop refund programs offered by most major credit card companies however, it’s a bit of a process.
Since publishing this original article back in March of 2013, we’ve had hundreds of users contact us about their successes and saving a lot of money. Keep reading to find out how you too can save money on price changes.
Have you ever bought something on Amazon only to see the price drop shortly after your purchase? Most likely, it’s happened to just about everyone who buys something on Amazon. So many in fact, that Amazon had to change its policy regarding price changes from 30 days down to 7 days. So right now if the price changes, you can only get the refund if it’s within one week of your purchase date. Here’s how to do it:
Get Price-Change Refunds on Amazon
From the Amazon Return and Refunds page, under the Help section, click Need More Help? Followed by the Contact Us link. If you want an easier way to get there, click the “Contact Us” button on the right side of this page.
If you’re logged in to your Amazon account, you may be able to add the order automatically by selecting it. Under section 2 for an issue select Returns and refunds then for Issue Details select Other return or refund issue. Then type: partial refund, price change into the summary and then select how you would like to contact Amazon. You can call Amazon or start an instant chat, but a simple e-mail will usually work just as well.
If you go the email route, just add a friendly message to request (not demand) for the price change.
Now just wait and see what Amazon says. Chances are, you’ll receive the price difference without any hassle (see hundreds of comments below). If you prefer the chat option, that works also. I’ve personally never been denied a refund using chat.
If you encounter a snappy customer service agent who refuses to issue your refund, try again using the phone or chat option and request an Amazon account credit instead. Always try to be polite, and if the rep on the phone gives you a hassle, escalate the call by asking to speak with their supervisor. Amazon’s customer service over the past several years is honestly second to none. As long as your claim is legit, you should be just fine.
If you’ve had a positive (or negative) experience with Amazon and price changes, drop a comment below and let us know how it went. I’m sure our readers would love to hear about it!
Update 6/19/2016: Amazon continues to deny price-change refunds for some readers. Therefore, we’ve published a new method for getting refunded from both Amazon and other retailers. Enjoy!
Update 5/5/2016: According to recent feedback from readers, it appears that Amazon has changed its policy on offering price-change refunds on all items other than TVs. So, if you see a price change on TVs, you should be able to get the difference.
However, some readers are reporting that they are still able to get refunds by being persistent. Right now we recommend that you escalate to management at Amazon and still try, even if the chat rep turns you down the first time. In fact, a lot of our readers have noted that the best way to get the difference is to call and not even use customer service chat.