How to Fix Microsoft Office AutoUpdate for Mac not working
If you installed Office 2016 for Mac back in September but haven’t been able to update the suite since, here’s a look at some troubleshooting tips.
I installed Office 2016 on Mac back in September, but I have not been able to update the suite since. Not a big deal, considering I have what needed to do with the suite. Yes, it’s a bad habit, since updating the suite also protects the system from security issues. What ultimately forced me to try and resolve the problem was that I wanted to get the new feature updates, such as the new Full-Screen view in Outlook 2016, reliability and performance upgrades.
Resolve Office 2016 AutoUpdate for Mac not Working
To download the latest updates for Office 2016, I needed to have AutoUpdate version 3.4 installed. Checking for Updates from the Help menu was not working. I even tried to download the update manually, but Microsoft’s Support page behaved unresponsive, even in alternative web browsers.
It turns out the culprit was the DNS server Microsoft uses to connect to the public Internet. Either it’s a compatibility issue with the version of OS X Yosemite or Microsoft is not aware of the problem yet. The not so obvious solution I have found for this is to use Google’s public DNS address. Here is how you do it.
Launch System Preferences and go to Network > Advanced.
Next click the DNS tab and then the Add (+) button at the bottom.
Now enter the following addresses: 8.8.8.8 and 8.8.4.4 then click OK.
Launch, any of the Office 2016 apps, then click Help > Check for Updates then click Install.
That’s it! You should now be back in business and be able to download and install the updates.
This solution might not be for everyone, but it’s worth a shot if you’re having a similar problem. You can always try downloading the AutoUpdate 3.4 update manually first to see if that will work. If not, then you can give the DNS entries a try.
46 Comments
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RC
Many thanks! It solved my problem flawlessly.
Andre Da Costa
You are welcome RC!
Alex
Andre, you’re the man! The DNS trick made it instantaneously. But how can it be so f… stupid? And how did you have the idea to investigate there? Great job:):):)
Andre Da Costa
I have been noticing for weeks now OS X seems to be throttling my network downloads. In fact, I have been unable to download El Capitan because of this. I thought, since its affecting downloads, it must be something to do with how its connecting the Internet. Because I am not so familiar with the command line on the Mac, such as flush/dns on Windows, I researched if there was any alternative on for OS X. Came across Googles DNS solution.
Sandro
That worked! I’ve been having this annoying problem for a long time.
I’m really upset that MS cannot correct this simple kind of problem. It seems as if they were doing that on purpose so that we would adopt the always up to date 365 version.
Anyways, thank you so much for saving me with this problem!
Maggie
Wow, wow. Just wanted to say Andre that you’re da man. Thanks for the great info.
David Hatcher
This worked for me! I was unable to load Word 2016 after upgrading to osx 10.11.4 and unable to download the Office 365 updates until I used your DNS tip. Now everything has downloaded, installed, and is running perfectly! I use the Office suite every day–you’ve saved me a huge headache and lots of extra work. Thank you :)
Toby
Thank you kindly. Worked a treat. This has been annoying me for months!
Spencer
This is fantastic! I’d pretty much abandoned MS Office 365 because of the auto-update ‘hang’ problem. I found no solution that worked till I happened on this! Bravo!
Mike
Thank you. It was an easy fix and worked without a hitch.
mqadir
Worked like a charm
Joan Dempsey
You made me so happy!
This has been driving me crazy, and your solution worked perfectly. Thank you so much.
Alex
Great job man! Thanks a lot
John Smith
Thank you so much!! This has been driving me crazy for months!!
Andre Da Costa
I should let users know, if you join another network, these settings might be reset, so you will have apply them again.
Rajiv
Brilliant! It worked for me perfectly!
Really well explained and easy to follow, thank you!
doc J
It was making me crazy. Changing the dns worked well. Updated fine. thanks.
DrDave
Brilliant! It worked! You are a god among men. . . .
Henrique
Thanks, man! Just so you know, it also affects El Capitan, and the Autoupdate update DOES fix it
Paul
Okay….I don’t understand how it worked or why it worked….but it worked!! Much thanks!!
David Anning
did the trick. many thanks.
Robin
Yeah, works a treat, thanks. But why oh why oh why has this not been resolved by Microsoft and/or Apple??
Russ
Thank you! This has been driving me crazy! So Many updates!
Judi Jee
This worked perfectly for me! Thank you so much!!!
HugoV
Did the tricks too, solved in thirty seconds :) Thanks a lot !
Vlad
Thanks, it fixed the problem!
Yuri
Thank you! It fixed the problem!
Tracey
Thanks, this worked for me perfectly too!
Renato
Fantastic, it works. Thank you very much.
Carmen
Thank you so much!!!
Megan
This seemed to have works for excel and powerpoint, thank you! But I still can’t update Word.
Any ideas?
Matt
It updates for all except Excel. Any ideas why?
Andre Da Costa
Keep trying again if more than one update fails.
Victor
Thank you!
Suraiya
It worked! Thanks so much! :)
simon
works now, thanks!
Ran
Solved my problem, thanks !!
VickiM
Thanks! This worked for me with OS X Sierra and Office 2016.
Nikita
Finally!!
Thank you.
Pauleuro
On a 2016 Macbook pro – I thought it was a glitch in the hardware since it was a problem I’d never seen before. Thanks for solving it!
Ava
I didn’t realize this was for a 2016 Mac and I tried it with my old MacBook Pro. When I added the DNS numbers it deleted all of my others. Clicking on apps, it says I have no new updates! Now how do I get back my old DNS addresses? I’m worse off than I was. I can’t get updates and so I can’t update at all now! Help
Please ?
Ina
thanks for the tip! you are a genius!
Jeffy
Is not working for me on Office 2011. Sad face.
After I create the DNS connections the Help menu in Excel only goes to Autoupdate, Check for Updates and does not have an install menu. The response of Cannot Connect to Server does take a half-second longer than before. Smiley face.
I am considering uninstalling and then repurposing one of my 365 licenses to reinstall.
iMac/Mojave
Beatrice Zelenko
what if the microsoft update is working but keeps showing Excel requires an update even after an update has been installed? any ideas?
Doug Acker
This does not work for me .. I can d/l the updates fine, but it gets stuck on the “installing” part so I don’t think it’s a DNS issue.
Andrew Jacobs
Worked perfectly