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How to Get Price-Change Refunds on Amazon Purchases

Have you ever bought something on Amazon only to see the price drop shortly after your purchase? This has happened to just about everyone I’ve talked to who buys on Amazon. So many in fact, that Amazon had to change its policy regarding price changes from 30 days down to 7 days. So right now if the price changes, you can only get the refund if it’s within one week of your purchase date. Here’s how to do it:

Note: This Amazon price-change refund policy only applies to items shipped and sold by Amazon itself. If you’re buying from a different vendor who is selling on Amazon, you’ll just be directed to contact that vendor if the price dropped.

Get Price-Change Refunds on Amazon

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From the Amazon Help page, click the “Contact Us” button on the right side of the page. If you’re logged in to your Amazon account, you may be able to automatically add the order by selecting it. For the issue select “Returns and refunds” then “Other return or refund issue.” Type “price change” into the summary and then select how you would like to contact Amazon. You can call Amazon or start an instant chat, but a simple e-mail will usually work just as well.

price change refund amazon

If you go the email route just add a polite message with a request (not a demand) for the price change.

within 7 days

Now just wait and see what Amazon says. Chances are you’ll receive the price difference without any hassle. But if you do run encounter a snappy customer service agent that refuses to refund, try again using the phone and request Amazon account credit instead. Always try to be polite, and if the rep on the phone gives you a hassle, escalate the call by requesting to talk with the rep’s supervisor.

If you’ve had a positive (or negative) experience with Amazon and price changes, drop a comment below and let us know how it went. I’m sure the groovy community would love to hear about it!

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110 Responses to How to Get Price-Change Refunds on Amazon Purchases

  1. Tim March 12, 2013 at 11:38 am #

    Had a similar occurrence. Purchased a CD for £9.00 (which hadn’t yet been dispatched), discovered an MP3 version for £4.99. Told Amazon.co.uk via email and was refunded the difference. You can’t beat that for fairness!

    • Austin Krause March 12, 2013 at 3:45 pm #

      Very groovy!

    • Bob June 7, 2014 at 9:14 am #

      Worked for me. I just started a chat online and in less then 5 minutes they issued a refund for the difference including tax. Definitely needs to be within 7 days and it must be an order fulfilled by Amazon. Thanks for the tips.

      • shen November 16, 2014 at 6:40 am #

        Oh yeah it worked for me too! Just use chat and the representitive refund me the difference because today is a ligning deal. problem solved within 5 min. If you have time, dont email, use chat! :D thanks for the tip.

  2. cruelas June 5, 2013 at 9:01 am #

    I tried with my order and it didn’t work out, but it could have been because it was over a week and there was another seller involved. Since the order was fulfilled by Amazon and it had been 8 days, I decided to give it a shot. The seller told me to contact Amazon, but Amazon just sent me a long email about how they try to give the best prices they can each day with the information they have. Basically, they said they don’t do that, but they called it “price matching” so maybe they misunderstood my request for 59 cents :). I may try again when my case fits the example above.

    Anyone get this to work lately?

  3. Jason June 9, 2013 at 6:43 pm #

    Just worked for me. Purchase was four days ago, and I only had to request a refund. I used chat, and it couldn’t have been easier. Great work Amazon!

  4. Heather June 10, 2013 at 8:20 am #

    I just tried this and it worked, although they made it seem like they were making an exception for me. Background – I purchased something for $269 and a few days later the price dropped by $20. I emailed customer service immediately and politely asked if they would refund the difference. Here’s an excerpt from the email I received from them:

    “I’m sure it’s disappointing to see a lower price on the [product] you recently purchased. Unfortunately, we can’t honor post order price difference. Because we constantly receive new data from our suppliers, our prices regularly change.

    However, as an appreciation to your valuable business with us, as an one time exception I’ve requested a refund for the price difference in the amount of $20.00.”

    So it worked this time but I won’t be surprised if this is the only time they do it for me. Good luck to everyone else who tries it!

  5. Hafiz August 1, 2013 at 6:53 pm #

    Just contacted them and I’m happy to say it works. Used the chat function and the customer service guy was very helpful. Very easy and fast, and they updated my order details immediately. This is my first purchase from amazon and it’s the best online purchase experience so far.

  6. Jo August 12, 2013 at 11:41 am #

    This has just worked for me! I purchased two items 5 days ago and noticed this evening that they had been reduced by £1.50 per item. I received a reply extremely quickly which offered a refund but the Amazon rep stated that this is very much a one off and is against their standard policy. Whatever the case it’s £3.00 more in my pocket :)

    • Steve Krause August 19, 2013 at 9:51 pm #

      Thanks for the feedback Jo and the story! I would be curious what Amazon would do on day 8. My guess is they would still do the hook-up.

  7. Kevin August 19, 2013 at 2:46 am #

    Just used Amazon’s live chat to get a refund of £10 on a smartphone I ordered 7 days ago. The assistant was very courteous and quick to offer to refund the difference in price back on to my payment card. Satisfaction!

    • Steve Krause August 19, 2013 at 9:49 pm #

      Personally — I rank Amazon customer service right up there near the top. I’ve purchased ” A LOT” of stuff from Amazon over the past 2 years and each time there’s an issue, it’s always a no questions asked policy.

      Amazon has it figured out. Awesome to see you’ve been having the same experience Kevin. It’s feedback like this which is why I have no problem talking about them here on groovyPost!

      Thanks for the story Kevin!

  8. r0ck August 23, 2013 at 2:24 am #

    I just tried… they couldn’t refund mine because I used my gift certificate account to place my order…

    • Samir M November 13, 2013 at 3:20 pm #

      May be the Customer rep who dealt with your case was not kind enough.

  9. Marjorie August 24, 2013 at 12:55 pm #

    Saw this morning that the price dropped by $20 on an item I purchased a few days ago. Contacted Amazon immediately via the e-mail route. Checked my e-mail within an hour and was pleasantly surprised to receive a response from Amazon that I would be getting a refund (including sales tax).

    This is great customer service from Amazon. I will continue to purchase from them.

  10. Barry August 27, 2013 at 11:01 am #

    It worked for me too!

    I ordered a digital camera 2 days ago, and before it shipped the price dropped by $15. I chatted with customer service and they immediately refunded me the price difference. Thanks !

  11. Jill September 25, 2013 at 9:56 am #

    What a pain! Bought a pair of boots for $65, they dropped to $55 the next day and my boots hadn’t even shipped yet. I bought them from Amazon Warehouse. The customer service person I was talking to was very slow to respond to everything and did not even say things like “Give me a minute”. She claimed I ordered a “Mint” item when my order details clearly stated “Like New” (I’ve never even seen “Mint” items on amazon…which I pointed out to her). She said the price drop was for Like New items so she could not give me the refund. Again, my order details said LIKE NEW. It was a long process and she only offered the refund after I told her how much money I spend on amazon each year, and that if she didn’t give the refund I would just order the cheaper ones and return the more expensive ones which would just waste more of Amazon’s money. Ugh.

  12. David September 30, 2013 at 12:04 pm #

    Just worked for me too after a £40 drop in price on a Kindle while item still in transit. Contacted them via live chat and they were straight on it, no fuss

  13. Martin September 30, 2013 at 8:47 pm #

    BEWARE, fellow Groover!
    I personally love Amazon and spend a lot of money there, but I was just given a lesson to remember (and to share with you): MAKE A SCREENSHOT of the lower price.
    While I was chatting with the support, the price went back to the very same original one! Coincidence? Conspiracy much? Who knows, but without any proof on hand we certainly had little to talk about with the otherwise polite and pleasant support clerk.

    PS. The difference was significant +-10 per cent of the price actually ($15 on a $160 pricetag) and the fluctuation was due to the fact, that “The price of the item changes constantly according to the price in the market”

    • Martin October 15, 2013 at 8:31 pm #

      UPDATE: Amazon refunded me the difference I claimed. I just wrote another email including all the detailed info on how much I appreciated their business so far and blah blah blah… Just don’t get put off upon first negative response and KEEP IT POLITE. It will work.

      Very fair attitude towards costumers. I continue to be one!

      • Austin Krause October 15, 2013 at 10:21 pm #

        Great to hear Martin! Thanks for the update. It’s almost beginning to feel “Amazon can do no wrong.”

      • Ajit October 24, 2013 at 2:07 am #

        I ordered a robotic vacum from India. It got delivered after some 11 days. And I noticed a price change yesterday(12 days from the day the order was delivered) to which they refused a refund.

        Later on using the camelcamelcamel.com site, I came to know that there were several price changes within the 7 days. I wrote to them again and voila – they agreed…

        Thanks for the Tip Austin and Martin….

        • Martin October 24, 2013 at 5:31 pm #

          Glad it worked! :)

          Amazon Rocks!!

  14. Priya October 15, 2013 at 11:54 am #

    Thank you so much for this! Just worked. ;)

  15. PamPamPam October 21, 2013 at 12:50 am #

    Order purchased 10 days ago and Amazon still refunded. Contacted me back nearly immediately. Always give it a shot and be courteous.

    Cheers!

    • Austin Krause October 21, 2013 at 9:05 am #

      Woo! Awesome Pam. Glad to hear it worked past the normal 7-day policy.

    • Steve Krause October 22, 2013 at 11:50 am #

      Awesome! Great story. Thnx for the FYI Pam. Yeah, love Amazon.

  16. Kai Ryan October 24, 2013 at 4:43 pm #

    Man, I was so upset when I saw the price drop on the order I placed yesterday. The price was the most contributing factor in making my decision to buy in the first place. I just went the chat route with Amazon and with my order number handy, a quick copy and paste into the chat box, my refund was issued to me before our chat even ended. Took less than 5 minutes!

    • Jawahar Adityan November 2, 2013 at 2:47 pm #

      Kai Ryan, I too had a sad feeling with my order which i ordered couple of days back,,whn i searched in google i got this URL for price drop refund policy of amazons, just now tried it and the representative was good enough to refund back the 50$ difference ;)

  17. Anon November 2, 2013 at 11:08 pm #

    My girlfriend just did this for a book that dropped 10 dollars in two days. Went on chat and had the money refunded almost instantly. Just make sure to be polite and request instead of demand. If you demand you’ll get your money eventually, if you request you’ll get your money immediately.

  18. Jill November 8, 2013 at 11:46 pm #

    This is brill and works!! I got a gift which went down 25% in 2 days, did as above and within 2 hours (just before midnight) I had received an email saying they would make a one time exception and refund the difference, fab!! But even better when I read this email (4am -feeding newborn) I then saw that something else I purchased just yesterday had been reduced so thought I would try it again, didn’t think I would get a refund as they stated before it was a one time exception but to my surprise I have awoken to another email pretty much identical offering a refund!! More money to purchase another Xmas present! Bonus!! Never hurts to ask!

    • Steve Krause November 9, 2013 at 8:10 am #

      Awesome Jill! Thanks for sharing. 25% wow. That’s worthy!

      Reminds me I need to keep an eye on this. I buy soooo much from Amazon I’m sure I’m leaving cash on the table.

      -S

  19. Samir M November 13, 2013 at 3:17 pm #

    That worked great. I had already found on how to contact Amazon to request refund but was looking for the forum if Amazon refunds price difference for product brought almost a month ago.

    I had purchased a Brita water filter exactly a month ago on 13/10 for £30. I was browsing to buy another product when I saw the price of this product down to £23.50. Took a chance and contacted Amazon customer service via chat. The customer rep agreed to refund without any issues. This is what he replied:
    “In general, our prices change from time-to-time basing on different factors so we do not have a price guarantee locked to this purchase.
    However, Under the circumstance and as an exception to our standard policy, I will request the refund in price difference.”

    The fact that it was over 30 days old purchase (32 days to be precise) and on a gift card, I was astonished to receive the refund. I received a confirmation email even before closing the chat.

    Though it’s a small amount, I appreciate the fact that Amazon refunded the amount without any questions.

    PS: Also found something called ‘The Camelizer’. It’s an add-in to Chrome which shows price history of a product on Amazon. Just click the camel icon in address bar.

  20. Terry November 24, 2013 at 8:46 pm #

    I just failed… the item was delivered 10 days ago and now the price is $60 less. I did a chat session and they were polite, but didn’t even cave in when I typed this,
    “Yes,it was more than 7 days. I believe it’s still eligible to be returned and I suppose I could do that and buy a new one, but I was hoping to avoid that process.”

    Thanks for the advice.

    • Nat November 29, 2013 at 10:22 pm #

      I would send Amazon a polite email. It may or may not work. It will depend on the agent answering the emails at the time.

      • Steve Krause November 30, 2013 at 8:26 am #

        @Terry / @Nat – Yeah I agree. I would try an email and possibly even…. state that you want to avoid returning it…. And see what they say.

        Do you also have an Amazon Prime membership. It’s $70 a year my guess is that’s why Amazon has always been so cooperative for me as well.

  21. Carm November 25, 2013 at 11:33 am #

    Thanks for the advice! I google searched this too and I was glad to see this was so recent. I called them directly because I bought an item 3 days ago and already the price went down $30! They gave me no problem at all. Less than 5 mins!The guy said it’s a one time thing though, so I guess if the price drops again we won’t be seeing another refund. That’s a big chunk of change though and to think I was about to just suck it up and let it go. Cheers!

  22. Mike November 25, 2013 at 11:42 am #

    I bought a mobile phone and within 2 days the price had dropped £15, followed your info above and managed to get that money refunded.although they did state this was in exceptional circumstances.cheers

  23. Roger November 27, 2013 at 11:12 am #

    Bought an expensive headset and price dropped $33.00 called and asked politely if I could get the price adjusted and because it was within 7 days they did it although agent had to get manager approval. Thx!

    • Steve Krause December 15, 2013 at 9:40 pm #

      Wow, $33 is not chump change! Great story Roger. Thanks for sharing.

  24. Suzette November 29, 2013 at 4:53 am #

    It worked! :) Bought the Samsung Galaxy Tab 3 on sale for $159.99 and a couple days later it dropped to $149.99. I requested a $10 credit by email and received the yes answer within 15 minutes. Excellent job Amazon.

  25. Sean November 29, 2013 at 5:11 am #

    Right before I read this post, I got a $50 refund on a laptop that had just been delivered a few days ago. The rep I chatted with said that my delivery date was within 7days, so I think they might be using delivery instead of order date as the 7 day window start period. I have had nothing but great service from Amazon… Its hard shopping in retail stores these days, when the online experience blows away most large retailers service.

    • Steve Krause November 29, 2013 at 10:42 am #

      I couldn’t agree more. I just bought a new Sonos Play 1 – (http://gpo.st/amazon-play1. When I bought it a few weeks ago it had a promotion where they were giving away a free bridge. Now they are giving away a $20 credit plus the bridge!

      I started the process and within about 10 minutes, they gave me the $20 credit as well!

      Love Amazon!

  26. Laura November 30, 2013 at 5:34 am #

    I bought a security system last week and it was part of the Black Friday flash sale for $52 less than I paid. The price was discounted for only a few hours, but during that time I chatted with customer service and they refunded the price difference! It took about 5 minutes–pretty awesome.

  27. Tiffany December 2, 2013 at 12:15 pm #

    I bought my item 12 days ago and noticed that the price dropped on Black Friday so I emailed them this morning after reading your thread. Even though it has been more than 7 days since my order (less than 7 days since delivery) and the item actually already went back up to normal price today, they honoured the Black Friday price and I got a reply about my refund processing in less than 10 minutes. Extremely pleased with Amazon!

    • Steve Krause December 2, 2013 at 7:48 pm #

      Very nice! Glad we could be of service. We get half right? :) :) :)

      Welcome to gPost!

  28. BB December 3, 2013 at 11:40 am #

    This worked perfectly via Chat. Thanks!

  29. Lucky December 4, 2013 at 12:51 am #

    The chat option is convenient and time saving, I think you can get service at any time. I just received reimbursement for an order I had placed and received in less than a week, though the service rep seemed hesitant at first, it wasn’t a problem after bringing up the 7 day low price guarantee!
    here’s how the conversation went:

    Initial Question: Hello Im contacting customer service because Ive noticed a substantial price decrease in an order I’ve recently placed and received within the past day, I am wondering if amazon will honor the sale price since I have just received my order
    08:16 AM(GMT) Amazon(CSA): So the item price has dropped and you want to know if we will honor the price for you?
    08:17 AM(GMT) Amazon(CSA): Please allow me a few moments to research this for you,
    08:19 AM(GMT) Amazon(CSA): Im terribly sorry he item price only dropped after you placed you order, would you mind while I see what I can do for you?
    08:20 AM(GMT) Lucky: I have heard of amazon honoring the sale price for up to a week after recieving the order I have only just recieved it yesterday and it has dropped nearly $20
    08:22 AM(GMT) Amazon(CSA):
    Thank you for your patience.
    yes I do see this and because it has not yet been 7days I will gladly sort this out for you, would you like the amount to be refunded to your method of payment or would your like is as a Amazon credit towards your next purchase and sold by amazon

    • Steve Krause December 15, 2013 at 9:41 pm #

      Hey thanks Lucky! That’s great you provided the chat history. Love the fact you got the “7 day confirmation” from them as well.

      Welcome to my blog and Thanks for sharing!

  30. Fatih Suzer December 5, 2013 at 2:44 pm #

    WOW thanks for the tip man. It worked perfectly and easy. Here see it yourself, couldn’t be any easier

    10:37 PM(GMT) Kiel(CSA): Hello, my name is Kiel. I’ll be happy to help you!
    10:37 PM(GMT) Fatih Suzer: Wow thats great to hear Hi
    10:38 PM(GMT) Fatih Suzer: I purchased this item with the order# 113-7091543-1305821 less than 7 days ago and price has changed
    10:39 PM(GMT) Kiel(CSA): I will be happy to credit your account the $10.35.
    10:39 PM(GMT) Fatih Suzer: Thats so good to hear thanks a lot !
    10:39 PM(GMT) Kiel(CSA): I’m issuing a $10.35 promotional certificate to your account. This amount will automatically apply the next time you order an item shipped and sold by Amazon.com. You won’t need a claim code.
    Your welcome! Is there anything else I can do for you today?

    • Steve Krause December 15, 2013 at 9:44 pm #

      Awesome Faith! Thank you for sharing the chat history also.

      Yeah, they adjusted my purchase recently when I bought a Sonos Play1 speaker (I think it’s called) and they gave me the Amazon Credit as well. Still, I buy so much from them I’ll take it!

      Welcome to my blog Faith! Thanks for reading the sharing!

  31. Matthew T December 5, 2013 at 7:02 pm #

    This is awesome! Just got a $109.99 back on a camera I ordered earlier this week. Thanks for the post about this!

    • Steve Krause December 15, 2013 at 9:44 pm #

      Dang! $109 price drop! Must have been a nice camera Matthew ;)

  32. Oge December 10, 2013 at 3:22 pm #

    I just had a conversation, was polite about it. I bought something for £122.50 and wanted to get another for my brother and noticed the price drop to about 87.50, just a day apart. They have initated a refund to me. It was easy.

    Thanks on the tip

    • Steve Krause December 11, 2013 at 8:52 am #

      Yeah you bet. And welcome to gPost!

      Amazon has a very very very high focus on customers and customer service. They understand the big picture. Granted, they are in business to make money (which is why they will always have limitation on this type of program) and many will try to abuse the system. That being said, for real customers who are not abusing the program, I’m confident Amazon will usually make the right call. ;)

      -Steve (very happy Amazon customer).

  33. Becky December 13, 2013 at 12:01 am #

    I bought several items 3 days ago and 3 of them dropped in price. I read all the helpful insights on here. Chatted with customer service (via live chat) and they will be refunding me in 24-48 hrs!! Thank you for the help!!!!!

  34. Bethany December 13, 2013 at 1:36 pm #

    I searched Google to see if Amazon gives price difference refunds and found your post. I did buy my item less than 7 days ago so I just submitted the request via email. They got back to me literally 2 minutes later and have refunded me the difference! Thanks for your help!

  35. Kim December 16, 2013 at 4:23 pm #

    Well I found your site in Google search! I found item I purchased 8 days ago $20 cheaper sold by 3rd party (didn’t realize it was 3rd party). I contacted customer service and received $20 credit as courtesy.

  36. Evan December 16, 2013 at 6:17 pm #

    Just wanted to let people know my purchase from 13 days ago had a noticeable price drop ($15 to $10) and they provided me the difference using the said method in chat. Thanks a lot for the article! Amazon is amazing.

    • Steve Krause December 17, 2013 at 8:44 am #

      You are very welcome Evan! Thanks for the comment and welcome to gP.

  37. CConner December 17, 2013 at 10:55 am #

    I ordered a video game as a Christmas gift on December 9th, and today the same game was listed on the front page of Amazon for $30 less. Thankfully I found your website and did what you said and got the $30+tax refunded to my credit card. Thanks for the tips!

  38. Katherine December 20, 2013 at 12:23 pm #

    Another success story– found out that a gift I ordered less than 24 hours ago had dropped $25 in price. Used the chat function and asked politely for a refund (after reading this post!) and the customer service rep assured me that the refund would appear on my credit card account in 2-3 days. Thanks all for the advice!

    • Katherine December 20, 2013 at 12:25 pm #

      Ah, and I should mention– it was a 3rd party seller but Fulfilled by Amazon. No hesitation, they refunded the difference right away and without any caveats (i.e. one-time deal, courtesy, etc).

      • Steve Krause December 20, 2013 at 3:09 pm #

        Nice you got a refund vs. a credit AND even despite it being a 3rd party. Thnx for the share.

  39. op December 24, 2013 at 12:43 am #

    I googled and found your site. I sent the email per your instructions. Ten minutes later I got the response that I would receive a refund for the difference! The order was 5 days ago and the price had dropped $20.

    Thanks!!

  40. Richey Miller December 24, 2013 at 3:28 pm #

    Thank you, I followed your instructions with an email. I purchased the Samsung Galaxy Note 3 last week and the price dropped $20 dollars yesterday. They sent me an email this morning stating they are processing my refund for $21.06.

  41. Jason December 29, 2013 at 8:50 am #

    I ordered a Pentax Optio camera for Christmas and later noticed the price dropped by more than $35! I followed your advice and sent Amazon a polite email request for a partial refund. Happy to say that they are refunding me the difference.

    Here’s the kicker, I ordered the camera over a month ago. November 13th to be exact. Of course, I plan to spend that $35 at Amazon anyway.

    Thanks for your very useful post.

  42. Emily C. December 29, 2013 at 7:41 pm #

    Thanks for the tips! I just used the suggestions for Christmas gifts purchased in the past 10 days that have dropped and used the chat feature with success for a quick refund.

    • Steve Krause December 29, 2013 at 10:04 pm #

      Yeah you bet! Good news for you is that you knew to contact Amazon. :) Bad news for Amazon and…. others who don’t read groovyPost!

      Welcome to the site Emily!

      -S
      groovyPost.com

  43. Shea December 31, 2013 at 10:18 am #

    I just had success with getting a price adjustment over the phone. The gal was originally pretty firm about it being past the 7-day window (it was 12 days past) and I, frankly, wasn’t in the best of moods for unrelated reasons (lol). Nonetheless, I asked if she would simply escalate the request to a manager for an exception … since I buy a TON of stuff on a yearly basis from Amazon, long-time customer (since 1998) blah blah blah AND delivery was late (2-day arrived in 5 days).

    The refund was approved in short order. So maybe if you initially run into someone who is not inclined to grant the refund, just ask if they will get a manager’s approval. Good luck to all you savvy shoppers out there and thanks for the groovy post(s) Austin and Steve. :)

  44. Stacia January 5, 2014 at 11:28 pm #

    This worked out perfectly for me!

    For several weeks I have been trying to decide whether or not to buy a guitar on amazon listed at $121.12. I finally ordered it two days ago, and have been waiting until the weekend ended for my order to ship out. I have amazon prime so the package was scheduled to arrive on Wednesday (it’s currently Sunday night) but today I noticed the price lowered to $84.99. I emailed amazon and they immediately issued me a refund to my bank account for $35.29.

    This was the email I received:

    Hello,
    I’m following up with the recent conversation on chat.
    Thanks for contacting us about the recent price change on the guitar. I recognize you have a choice of retailers and appreciate that you prefer to order from us.
    I’ve issued a refund for the price difference in the amount of $35.29. This refund will be processed once your order ships out, and will be credited to the payment method used for the order. You’ll also receive a confirmation e-mail when the refund has been processed.
    Once processed, you’ll also be able to see the refund request here:
    http://www.amazon.com/xxxxxxxxxxxxxx/xxxxxxxxxx/xxxx
    We look forward to seeing you again soon.
    Best regards,
    Ranjeetha M

    Thanks for the advice!

    • Steve Krause January 6, 2014 at 9:45 am #

      Awesome story! Thanks for sharing the experience AND the email. That’s great. Oh, and congrats on the new guitar. ;)

  45. George January 8, 2014 at 11:17 am #

    I am trying it with an item that has dropped $30, but I purchased it 9 days ago. I purchased a Netgear Nighthawk router for $199.99. It is a Gold Box deal today for $169.99. What I don’t understand is that I could purchase the new item and as soon as I receive it, return the original order with the closed box I received in the second purchase. All at no expense to me, since shipping is free.

    Let’s see how this goes!

    • George January 8, 2014 at 12:52 pm #

      I have already gotten a response from Amazon that they are going to refund the difference (plus tax!) Thank you so much, Steve for this article. It is exactly what I was hoping to find.

    • George January 8, 2014 at 12:54 pm #

      Message From Customer Service

      Hello,

      Thanks for contacting us about the recent price change on NETGEAR Nighthawk AC1900 Dual Band WiFi Gigabit Router (R7000) . I recognize you have a choice of retailers and appreciate that you prefer to order from us.

      Since the price of the item has changed within seven days of the delivery of the order, I’ll issue a refund for the price difference in the amount of $32.28. You should see the refund in the next 2-3 business days.

      Once processed, you’ll also be able to see the refund request here:

      http://www.amazon.com/gp/css/summary/edit.html?orderID=xxx

      I’m glad I was able to help you with this. We look forward to seeing you again soon.

      Best regards,
      Efren G.

  46. Vik Sundaram January 9, 2014 at 2:51 pm #

    I recently purchased JBL floorstanding speakers for $199 each and after 5 days the price dropped to $144. I contacted customer service via. their chat and the rep immediately refunded the difference. Happy to save $110 on my purchase.
    Amazon has great customer service.

  47. B B January 31, 2014 at 4:00 am #

    I had an order placed 3 days ago and noticed the price drop today.
    so I just contacted support chat and got the refund without any hassle. Thanks for the tip.

  48. Glen February 3, 2014 at 12:52 pm #

    This happened to me today. I ordered a new Kindle Fire HDX 7″ on Friday night for $229 and by Monday the price had dropped to $199. I did an online chat with Amazon and politely asked for a refund of the difference ($30) and they gave it to me. Amazon rocks!

  49. Heather February 17, 2014 at 12:10 pm #

    I found this information through Google and did just as posted above for baby bedding that I bought just less than a week ago and amazon email me back saying they will refund the difference of $22!

  50. Bridgett February 19, 2014 at 2:56 pm #

    Bought a crib mattress for the new baby on Feb 15, noticed today the price dropped. Chatted with them after finding your site and they were more than happy to issue a refund for the difference of $22.71

    Thank you for the info!

    • Steve Krause February 19, 2014 at 3:02 pm #

      LOVE IT! $22 dollars baby, that’s what I’m talking about! hehehe…

      Just an FYI — Amazon also has a price-match policy as well…. just saying (because I’ve not had time to write-that-up).

  51. Chuck March 17, 2014 at 3:13 pm #

    Thank you for posting this! I noticed a ~$60 price drop on a vacuum cleaner I had purchased less than a week ago and followed the steps you listed out to send an e-mail. Less than 20 minutes later I had a reply that said the following:

    “As per our price policy, If the price drops within 7 calendar days of delivery date, we’ll honor a price reduction. Hence to make things right for you, I’ve issued a refund for the price difference in the amount of $62.41. You should see the refund in the next 2-3 business days.”

    According to that it’s 7 days from delivery, not order placement.

    Amazon rocks!

  52. John March 29, 2014 at 10:34 am #

    Bought a computer. Delivered on Tuesday. Price dropped on Thursday. Called support and they said I had to send the open computer back and order it again. Really didn’t feel like doing that. I’m surprised they’re willing to take the hit on that. Referenced this website and then she caved and refunded me the $60. 7 days isn’t a long time. I know Best Buy’s policy is 30 days. Thanks for the heads up!

    • Steve Krause March 29, 2014 at 4:48 pm #

      Hi John, thnx for the update. Nice to know we have a little pull with Amazon these days. ;)

      And yeah — I agree. 7 days is not enough. Still, nice to hear you got $60 back! Nice!

  53. Hellfire May 9, 2014 at 10:03 am #

    Thank you for the information. I hope this works. I wouldn’t of mind if it was a dollar difference. But a five dollar difference within a few days is a big deal to me. I had ordered the item on Tuesday and delivered by Thursday. Looked today to write a review and noticed the huge price difference.

  54. Linda May 22, 2014 at 1:01 pm #

    I’m so glad that I found this site and took a chance to contact Amazon about a price drop. Honestly, I wasn’t really expecting them to give me a price drop refund. Here’s why: I bought an Ouya media console on 21 April (delivered on 23 April) for $89.99. Today, 22 May, I saw it for $75. So, it was outside the 30 day PURCHASE time, but not out of the 30 day DELIVERY time. I contacted customer service via chat, politely asked if they would honor the price drop difference, and he issued it immediately, without question or the “one-time deal” spiel. I’ve been an Amazon Prime subscriber for several years, and I order a LOT of stuff from them…and with customer service like that, I will continue to be an Amazon fan for many years to come. :)

    Here is the e-mail confirmation that I received:

    I’ve requested a refund of $14.99 to your Bank Account.

    Since you paid using your checking account, it can take up to 10 business days for your bank to process the refund and post it to your account.

    Once processed, you’ll also be able to see the refund request here: (link removed).

    Interestingly, Amazon’s signature line defines themselves as striving to be “Earth’s Most Customer-Centric Company.” I think they are pretty darn close.

    • Steve Krause May 22, 2014 at 5:51 pm #

      I’ve always said — Customers service can make or break a company. It’s cases like your Linda why I buy almost everything from Amazon today. I love the customer service. Best period (next to Les Schwab that is…). ;)

      Thanks for the story and I’m glad our groovyPost was able to help you get $14.99 back!

      -Steve
      groovyPost

  55. Steve May 24, 2014 at 3:05 am #

    Never had an issue with price difference refunds, but today I was told this:

    You’re now connected to Judith R. from Amazon.co.uk

    Me:Hi,
    the item that I’ve ordered has reduced in price since I paid for it

    Judith R.:Hello, my name is Judith. I will be glad to assist you with your order.
    I understand you are referring to the game “My Little Pony Friendship Is Magic”, right?

    Me:yes

    Judith R.:thanks.
    I see from our records that the price has lowered by GBP 1.
    Our prices do change from time to time, based on a variety of factors, and normally we would be unable to adjust the price of your order, but as you are a valued customer, I’d be glad to arrange a one-time exception for you, Mr Peace.

    Me:That’s great thank you. However, I thought it was amazon policy that if a product reduces in price within 7 days then you are able to refund the difference?

    Judith R.:I am sorry about the confusion, Mr Peace. We normally do not offer a refund for the price difference, as there are a number of factors for this change.

    Me:I have been told by amazon advisors in the past that if the price changes within 7 days then the customer can have a refund of the difference. The policy used to be within 30 days, but then it changed to 7. Does this policy no longer exist? If so, when did it change?

    Judith R.:I am sorry for the confusion. There are certain criteria for the 7 day price change, one of which is that the change would need to be no less than GBP 10. As this has not been met, I’ve arranged an exception for your order.

    Me:Ok thank you. I have received partial refunds for less than £10 in the past, has this changed recently?

    Judith R.:This has been in place for quite some time.

    Me:Ok Thanks

  56. Cass May 26, 2014 at 2:28 pm #

    I used to really like Amazon and their customer service, but lately depending on the person it seems to be declining.

    I purchased an item on on May 14th, delivered May 22nd and today (May 26th) this item is now a gold box deal for about $10.55 less over 35% price drop for the item. This is outside the 7 day time frame from purchase date so maybe that is the issue. I asked in a chat if the difference could be refunded, which I forgot to copy, but the customer service person said that they fluctuate throughout the day and it depends on the contracted amount with the company and the only time they do refunds is if it was a TV purchase. She said I could return it and buy the new one though. While starting to do this I noticed I would pretty much eat the cost anyway in paying to ship it back to them, so it wasn’t worth it to me. This is the e-mail I received after the chat:

    Hello,

    I’m sure it’s disappointing to see a lower price on the Transformers Trilogy you recently purchased. I’m sorry, but we can’t offer you a refund for the price drop offered with this promotion.

    Although prices fluctuate, our service does not. I hope you’ll give us another opportunity to serve you in the future.

    Best regards,
    Karen

    • Steve Krause May 28, 2014 at 8:11 am #

      Perhaps try again and talk to a different Rep?

  57. Brian Alward June 26, 2014 at 10:27 pm #

    This worked for me fantastically. Below is the email I received from them.

    Hello,

    Thanks for contacting us about the recent price change on “Lifetime 22123 6-Person Folding Picnic Table, Hunter Green”. I recognize you have a choice of retailers and appreciate that you prefer to order from us.

    I’ve checked your order and confirmed that the price of your ordered item is changed.

    Since the price of the item has changed within seven days of placing an order, I’ve issued a refund for the price difference in the amount of $38.99. You should see the refund in the next 2-3 business days to your MasterCard.

    So cool! Thanks for the info!

  58. HY July 7, 2014 at 3:22 am #

    It worked for me! The offered to refund my gift certificate balance. The price dropped in 2 days for the item I bought, so I emailed them and they got back to me in less than an hour. Really satisfied with their customer service!

  59. Marie Erickson July 11, 2014 at 4:03 pm #

    I just had a refund ( $12.48) granted in under two hours of sending an e-mail message to Amazon. I purchased the item on 6/28, but they refunded it by connecting the ship date, not the purchase date, to the 7 days policy. Thank you, Austin, G-Post, and contributors!

  60. Courtney July 17, 2014 at 10:02 pm #

    Thank you so much for this post! I had been watching prices on a humidifier for 2 months, the price never budged. So I bought it and the very next day it dropped by $8! The next day it went back up. But I found this post so I decided to give it a try anyway. I emailed them and told them i knew the price had gone back up, but it was still upsetting. I cited camelcamelcamel as a reference to prove the price change had occurred. I got ZERO resistance, they issued me the $8 plus sales tax the same day. Thank you again!

  61. yaho July 22, 2014 at 4:14 pm #

    Thanks for the tip; I just finished chatting with a service rep regarding a price drop. The price dropped $6, I ordered on 7/16 and got it 7/21, within the 7 day limit but the item was sold by another vendor, fulfilled by Amazon. I wasn’t 100% sure if they would even consider my request but I figured it couldn’t hurt to try.

    They weren’t able to refund me but did give me a $5 promo code for future purchases on Amazon, although not good for purchases of non-Amazon vendors or for shipping. Despite that, I think it was a great act of customer service. I would gladly shop again on Amazon so the $5 promo will definitely come in handy.

  62. Rick July 24, 2014 at 3:27 am #

    I ordered a $1,020 generator after the price dropped to $945. I had a price alert set up on camelcamelcamel.com to be notified if it dropped below $900 but decided to get it at $945. 2 days after I ordered it and before it was delivered I received an alert from camel that the price had dropped to $844. A Google search for “Amazon price change” brought me here where I followed the instructions to send an email requesting the partial refund. 3 hours later there was a reply from Amazon that they were processing the refund and 3 hours after that my refund for $101 was complete, all happening overnight while i slept.

  63. FredC August 10, 2014 at 7:28 pm #

    I purchased an item at $60 around 20 days ago and the price dropped $10. The item was still within the refund period. Chatted with an Amazon representative and they offered me a $5 refund. Meh I’ll take it.

  64. VJKUMA October 14, 2014 at 9:02 am #

    Price Drop worked to the Tee – Amazon is a great place to buy stuff and thanks to your site – i got back $8.90 on my OBi100 device.

  65. Dan October 16, 2014 at 3:59 pm #

    Cool Stuff,

    I just got 10.97 pounds back. Try chatting with customer service. Its easier that way.

  66. Jimmy Rustle October 17, 2014 at 10:31 am #

    Missed out on $5 or so because it was over the 7 day delivery time. Actually held out for a week or so waiting for a price change too.

    At least they made their policy clear.

  67. Neil October 18, 2014 at 8:18 am #

    Worked for me yesterday but today I was told it is not policy as prices fluctuate due to demand. After informing the custom support member of the day before and being told this is amazons policy to refund any reduction in price the reply was yes this applies to a 7 day limit and my order was 8 days ago. To be fair this was true but the day before I did ask for clarification off the time limit to request a refund of price difference and was told it’s a 30 day limit so somewhere down the line I was misinformed.

  68. Manish October 22, 2014 at 6:56 pm #

    Thank you. it worked for me. i noticed the difference 2nd day of my order while i was tracking it. Thanks.

  69. Danielle November 8, 2014 at 1:49 pm #

    Thank you so much for this post. I recently made a $42.00 purchase from Amazon only to have the total price drop almost $10.00, 4 days later. Sent them an email like you suggested and they adjusted it immediately. Thanks again!

    • Steve Krause November 10, 2014 at 10:53 am #

      You bet! Thanks for sharing your story on gPost!

      -S

  70. Brittany November 15, 2014 at 8:38 pm #

    Worked for me! I bought a car seat for my son 9 days ago and it dropped $34 today on their lightning deals. Even though it was past the 7 days I figured I’d try anyway. Well I’m glad I did because I just received an email from amazon saying they’re refunding me the $34! Thanks so much for the tips!

  71. Jimmy Rustle December 1, 2014 at 7:30 pm #

    Bought some books on the 22nd. Wasn’t until today that I saw a coupon for 30% of any book started on the 26th and ends on the 1st. Got a $10 refund even though the most expensive book was $17. It also says it can be applied to only one book. Think if you buy often it might help with a refund.

  72. Phillip December 3, 2014 at 11:08 am #

    Picked up two copies of a video game on the 1st, the price dropped $10.00 on each one on the 3rd. Contacted Amazon via email and was refunded the price difference with tax in less then 10 minutes.

    This is why I use Amazon for anything that I don’t need right away, they know how to take care of the customer.

    Thank you very much for the article, it really helped.

  73. kokebon December 8, 2014 at 6:20 pm #

    It worked for me! purchased a bag on the 1st, price went down on the 8th. The guy gave me a price adjustment on the spot. thanks for the heads up!

  74. Fatadams December 15, 2014 at 9:12 pm #

    The email method worked for me, 3 days after purchased. I followed the example at the beginning of this post. Got an email reply in just a few minutes, from Amazon customer service:

    Hello,
    Thanks for contacting us about the recent price change on the item “Oster Versa 1400-watt”.
    I recognize you have a choice of retailers and appreciate that you prefer to order from us.
    Since the price of the item has changed within seven days of the delivery of the order.
    I’ve issued a refund for the price difference in the amount of $50.00. You should see the refund in the next 2-3 business days. We can only honor one price drop per item.

  75. sky_tree December 15, 2014 at 10:00 pm #

    Thanks to your tips, I got a refund for the difference for an item I purchased 10 days ago from a 3rd party seller via the email method. Pretty awesome customer service there, Amazon!

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