Since it’s that time of the year where so many of us are purchasing items from Amazon, we thought it would be a good idea to help make things easier by reminding you how to get price-change refunds from items purchased from Amazon.
Since publishing this original article back in march of 2013, we’ve had hundreds of users contact us about their successes and saving a lot of money. Keep reading to find out how you too can save money on price changes!
Have you ever bought something on Amazon only to see the price drop shortly after your purchase? This has happened to just about everyone I’ve talked to who buys something on Amazon. So many in fact, that Amazon had to change its policy regarding price changes from 30 days down to 7 days. So right now if the price changes, you can only get the refund if it’s within one week of your purchase date. Here’s how to do it:
Get Price-Change Refunds on Amazon
From the Amazon Return and Refunds page, under the Help section, click Need More Help? followed by the Contact Us link. If you want an easier way to get there, click the “Contact Us” button on the right side of this page.
If you’re logged in to your Amazon account, you may be able to automatically add the order by selecting it. Under section 2 for an issue select Returns and refunds then for Issue Details select Other return or refund issue. Then type: partial refund, price change into the summary and then select how you would like to contact Amazon. You can call Amazon or start an instant chat, but a simple e-mail will usually work just as well.
If you go the email route just add a polite message with a request (not a demand) for the price change.
Now just wait and see what Amazon says. Chances are, you’ll receive the price difference without any hassle (see hundreds of comments below). If you prefer the chat option, that works also. I’ve personally never been denied a refund using chat.
If you encounter a snappy customer service agent who refuses to issue your refund, try again using the phone or chat option and request an Amazon account credit instead. Always try to be polite, and if the rep on the phone gives you a hassle, escalate the call by requesting to speak with their supervisor. Amazon’s customer service over the past several years is honestly second to none. As long as your claim is legit, you should be just fine.
If you’ve had a positive (or negative) experience with Amazon and price changes, drop a comment below and let us know how it went. I’m sure our readers would love to hear about it!