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Fix Chrome Error Message: “Your profile can not be used because it is from a newer version of Google Chrome”

Your profile can not be used because it is from a newer version of Google ChromeAs you may know, there are a number of Early Access Release Channels for Google Chrome the let you test out new features that are still under development.  For example, you could be using Google Chrome 9 right now, if you were so inclined and were prepared to put up with a few errors and instabilities now and then. But what happens more often than not when a user switches to a beta channel or dev channel of Chrome is that they switch back to the stable channel after too many crashes. This is all well and good—it’s just a matter of reinstalling Chrome—but when you move from a newer version of Google Chrome to a previous version, you’ll get this error message upon launch:

Your profile can not be used because it is from a newer version of Google Chrome. Some features may be unavailable. Please specify a different profile directory or use a newer version of Chrome.

Your profile can not be used because it is from a newer version of Google Chrome. Some features may be unavailable. Please specify a different profile directory or use a newer version of Chrome.

So, Chrome lays out the problem, and even the solution, but how the heck do you specify a different profile directory in Chrome? Search me. Personally, I think the easiest way to fix this is to just delete your profile and start from scratch. You won’t lose anything like saved form data, passwords or synced bookmarks, but it will get rid of this pesky error message telling you that your profile cannot be used. Here’s a quick fix:

Step One

Launch Windows Explorer. Navigate to C:\Users\YOURUSERNAME\AppData\Local\Google\Chrome\User Data\Default

Don’t forget to sub out your Windows user name for YOURUSERNAME.

Your profile can not be used because it is from a newer version of Google Chrome

Note you may need to Show hidden files and folders to get here. Click Start and  type Folder Options in the search bar and choose Folder Options. In the View tab, select Show hidden, files folder and drives under Hidden files and folders.

Your profile can not be used because it is from a newer version of Google Chrome

Step Two

Locate the file called web data. Delete it.

Your profile can not be used because it is from a newer version of Google Chrome

Note: If you’re nervous about doing this, you can simply rename it to “web data.bk” to save it  as a backup. But deleting this shouldn’t have any adverse effects.

Step Three

Launch Google Chrome. The error message is gone!

Your profile can not be used because it is from a newer version of Google Chrome

That’s all there is to it. What a pesky error—luckily, it’s an easy fix.

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80 Responses to Fix Chrome Error Message: “Your profile can not be used because it is from a newer version of Google Chrome”

  1. ntcpqzflqh December 16, 2010 at 11:26 am #

    Thank you very much, this is just what I needed! I wish they had anticipated this (probably common) downgrade cycle.

  2. Gregory January 1, 2011 at 6:35 pm #

    Thank you so much. Wish I had checked here earlier, would have saved myself some time. Again, thank you so much.

  3. kumar January 8, 2011 at 11:49 am #

    Can you please give instructions for the mac.

    • MaryAnn November 15, 2011 at 5:14 pm #

      I need mac instructions too.

      • Jason January 8, 2012 at 8:48 am #

        Go to your user home folder -> Library -> application support -> Google -> Chrome -> default -> delete the web data file. Hope that helps 🙂

        • Feico January 25, 2012 at 11:52 am #

          Thanks, works 100%

          • dave May 26, 2014 at 1:13 pm #

            This solution worked for me at first but after opening and closing chrome a few times, the issue returns and I have to delete the same two files once again.

  4. katie February 13, 2011 at 7:28 pm #

    Thank you very much! It worked like a charm.

  5. supa February 23, 2011 at 7:10 am #

    thanks you … you saved my day

  6. supa1 February 23, 2011 at 7:10 am #

    thanks you … you saved my day

  7. Carpii March 2, 2011 at 3:58 am #

    Thanks, this worked great

    For anyone else on a Mac, the file to nuke is in

    ~/Library/Application Support/Google/Chrome/Web Data

  8. Andrei B March 11, 2011 at 7:38 am #

    Thank you very much, it worked! 🙂

  9. Harem March 27, 2011 at 11:58 am #

    wouldn’t this delete all of the bookmarked pages in my Firefox?

  10. hinata April 24, 2011 at 5:13 pm #

    i cannot find C:\Users\YOURUSERNAME\AppData\Local\Google\Chrome\User Data\Default in window 7 plszz help

    • zogmeister May 11, 2011 at 12:39 am #

      C:\Users\YOURUSERNAME\AppData\Local\Google\Chrome\User Data\Default

      should be

      C:\Users\YOURUSERNAME\AppData\Local\Google\Chrome\Default

      • groovinJackman May 11, 2011 at 4:29 am #

        That’s odd. I dbl-checked in the 32-bit and 64-bit ver and it’s C:\Users\YOURUSERNAME\AppData\Local\Google\Chrome\User Data\Default for me on both.

        • zogmeister May 15, 2011 at 11:24 am #

          Ok. Try using explorer to search for file “web data” in your USER folder “My Documents” (or whatever the f*** it is on Windows 7). Then delete it.

  11. Robert Phillips May 15, 2011 at 8:24 am #

    I have no “Web Date” file!!

    • zogmeister May 15, 2011 at 11:25 am #

      Thta’s because it’s “web data” <– check speeelling

  12. Jason June 5, 2011 at 4:50 pm #

    Thanks, works like a charm !!!!!

  13. Ebony June 10, 2011 at 12:06 am #

    OMG!!! Thank you sooooo much!!!! Awesome

  14. newbee July 19, 2011 at 11:53 pm #

    This is gr8..thanks for post m8..!!

  15. jim shady August 19, 2011 at 6:26 pm #

    AMAZING, U saved my life!!! not really, but made it not suck as much. thanks a million

  16. baddu September 1, 2011 at 4:28 am #

    thanks alot dude…ur amazing…keep it up

  17. Al September 7, 2011 at 9:52 am #

    After a pretty severe corruption and default restore of my Windows 7 user profile I had this problem. You’re method repaired my problem. Thanks

    • Steve Krause July 3, 2012 at 1:01 pm #

      Awesome @0f0af1582d87be686d1a84ea70ae323e:disqus glad it worked out!

  18. asdfsd September 20, 2011 at 11:19 pm #

    cant find app data in my user?

  19. Manish October 23, 2011 at 8:32 am #

    This fix causes another problem.

    Can’t see history items anymore. The history tab is blank now. I sensed it before I tried the recommended fix, but knew no other way to fix the error message (which was more annoying).

    Any fix for this issue, or did this happen only on my PC?

    PS: OS = Windows 7

  20. purna November 15, 2011 at 12:07 pm #

    Thanks man it really helped made my chrome error free .Thanks again

  21. Marcus December 16, 2011 at 6:17 am #

    You rock, Jack Busch! One of the few step-by-steps that matches what I ended up seeing on my screen. So easy. Thanks.

  22. stallon December 17, 2011 at 7:56 am #

    hi
    thanx. for srware iron browser it is netlog.mayb it could help someone.

  23. meToo December 18, 2011 at 12:47 pm #

    Thank you thank you, exactly as you said it should be. How often does that happen?

  24. Scindia January 3, 2012 at 3:03 am #

    Thanks a lot….. It worked very well.

  25. terri January 5, 2012 at 3:37 pm #

    worked great thank you

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