How to Opt-Out of the Microsoft Office Customer Experience Improvement Program

Microsoft isn’t the first company to collect data about its customers using the programs it charges money for. While it’s a company with seemingly good intentions, you don’t have to take their word for it if you don’t want to.

Get out of the Microsoft Customer Data Collection ProgramWhen you install any recent version of Microsoft Office, you’re automatically opted-in to join the Customer Experience Improvement Program (CEIP). During setup there’s a small check box that, if left alone, signs you up. The good news is if you don’t want to be part of it, opting-out is easy.

So what is the Customer Experience Improvement Program (CEIP for short) anyway? According to Microsoft, it’s a tool that collects customer information in an attempt “to improve the products and features customers use most often and to help solve problems.” And although the intentions sound good, for others it might be a privacy concern. Although Microsoft assures us that no personal or identifiable information is collected, it still collects a good amount of data as per the privacy policy:

When you participate, we collect basic information about how you use your programs, your computer or device, and connected devices. We also collect information about how each is set up and performing. These reports are sent to Microsoft to help improve the features our customers use most often and to create solutions to common problems.

If that doesn’t sound like a problem for you, great. You can leave it enabled and feel good knowing that Microsoft is using the data you send it to benefit Office users. If you want to disable the CEIP program, here’s how.

Open Outlook or your favorite Office app and then click the File >> Options menu button, also known as the Backstage area Options.

office options backstage

In the Options window, click the Trust Center tab and then click the “Trust Center Settings” button.

office trust center options

In the Trust Center window, uncheck “Sign up for the Customer Experience Improvement Program”. Click OK at the bottom to save changes and exit.

Office trust center advanced options

That’s all there is to it. You’ve opted out of the CEPI program and Office will no longer be collecting data about your Office usage and sending it back to Microsoft.



  1. Greg Welch

    August 29, 2012 at 6:02 pm

    I for one think we all should partake, did you hear that Office 365 customer has the potential to be offered at 2-3$ a month :)

    • Brian Burgess

      August 30, 2012 at 3:31 am

      Yeah, I tend to agree Greg. I always participate. I have no privacy concerns with participating in MS improvement programs. Because of the line of work I am in and have always worked closely with the company for years. Plus, if you’re testing beta products, part of that is to help with the future development of the product for everyone.

      Then on the other hand I can understand why some people might have privacy concerns and would rather opt out. It’s cool consumers have a choice.

      No, I haven’t heard about that price for Office 365 — not bad.

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