Apple

How to Fix iPhone Error Message “Password Incorrect: Enter Voicemail Password” After Restore

iPhone error MEssage "Password Incorrect enter voice mail password"Every time I restore my iPhone (i.e. after jailbreaking or if I just wipe it clean and re-sync it), I get this constant error message asking me to “enter voicemail password” over and over again. For some reason, I can never remember what to do in this situation—well, this time, I’m documenting the solution for me and for you. Most people who have this problem seem to say the same thing: “But I never set an iPhone voicemail password!” But you did, way back when you activated the phone in the store. The thing is that you never have to enter your password in order to check your visual voicemail, so you likely forgot it the day you set it. This is especially true if you’re a Google Voice user, like me.

At any rate, the Apple Store employee probably set it to your last four digits of your Social Security number, or 0000 or 1234 or 1111, so try those first. If those don’t fix your “password incorrect” error message, don’t fear—you can get this worked out without talking to customer support.

What you need to do is call 611 from your iPhone and go through the automated voicemail password reset menu (I promise, you won’t have to wait on hold or talk to any people). I think you have to hit 1 to confirm that you’re calling from the number with the voicemail issue. Then, press 3 to get voicemail help. Then hit 3 again to reset your voicemail password. You’ll have to enter your billing zip code to verify your identity. This will take about 30 seconds after you do so.  Note that the menu options may be different for you. You can also reach this menu by hitting the little question mark that shows up in your Voicemail password incorrect error message box and touching “Call” and you’ll be connected to your cellular service provider.

iPhone error MEssage "Password Incorrect enter voice mail password"iPhone error MEssage "Password Incorrect enter voice mail password"

In my case, AT&T texted me a new temporary iPhone voicemail password.  It arrived before I was done with the call.

Reset iPhone Voicemail Password

But it seems that was unnecessary, because they also rolled back my voicemail tab on my Phone app to look like this:

Reset iPhone Voicemail Password

I could just enter in a new password as if nothing happened. Actually, this may have not been a long term solution, since it broke again shortly after resetting my password, so I did it again and used my temporary password as my new password and it seems to be working just fine now.

If you want to change your voicemail password after setting up your iPhone with your temporary password, touch Settings and choose Phone and touch Change Voicemail Password.

Anyway, a nice tip to keep in handy, so you don’t have to keep dismissing that obnoxious “Password Incorrect: Enter Voicemail Password” screen every time your unlock your iPhone.

(Note: I wrote these instructions using an AT&T iPhone 3GS in the U.S. Your instructions may be different depending on your phone and region.)


48 Comments

48 Comments

  1. Nicki  

    Thank you so much! That message was driving me crazy!

    • Michael  

      Thank you so much. That message was killing me!!

      • prettyjuls  

        NO. I cant get it.. its driving me nuts.

    • Thank you so much! The screen cleared as soon as I clicked on the ?

  2. Lauren Wolsner  

    Thank you so much! Your instructions are the only thing that have helped! 🙂

  3. Conni Bishop  

    Thanks a lot. I tried to call customer service. After having to put me on hold 3 times, telling me he was checking with the iphone 3GS manual, I finally hung up on him. This worked and I am now a happy iphone user again. Cheers!

    • @Conni – Your welcome!

      And don’t even get me started on customer service lines these days…… I’ve found TWITTER actually works the best for getting help from a company these days.

  4. Thanks!!! It is not fixed!!! So far… =P

  5. ljhatlga  

    Excellent assistance, thanks. Your advice was simple, detailed, and accurate. The entire process took me all of 45 seconds: problem solved.

  6. Kate  

    Thanks so much I was ready to smash this phone!

  7. For the love of God, FINALLY! Thank you!!!

  8. Kelly  

    Thank you!!!!!

  9. Drew  

    Thanks it worked

  10. Marie  

    Thank YOU , thank YOU, thank YOU!! I had to laugh as as I was reading your post that is EXACTLY what I said to myself…..I fixed but can’t remember how!! so glad you documented this so I didn’t have to! I liked your facebook! Hope to check out the rest of your site!
    two days later………..I can now check my voice mail Again!

  11. Linda  

    Problem fixed. Thank you!!!

  12. Ang  

    Super helpful. I can’t believe it was that easy. Neither AT&T or Apple could fix it.

  13. Michael  

    Great help. I saw this error message repeatedly after I upgraded to iOS 5. You solved the problem. Much gratitude!

  14. Samir Bhatnagar  

    Thanks…that message was driving me nuts! All taken care of now.

  15. cat  

    Thank you sooooo much for this article!! It did the trick and I love the fact that I didnt have to speak to anyone to fix it. Thank you so much again.

  16. Gramma  

    Yahoo! Easy, peasy! worked like magic in less than a couple of minutes! THANKS

  17. belk  

    finally…thank u very much.

  18. JackBNumble  

    Isn’t it amazing how AT&T customer service is non-existent? Same is true for Microsoft and most other corporate companies. They seem to be great service when it comes to selling or taking payments.

  19. connor  

    Wow! This has been an ongoing issue for me, and I feel really dumb for not knowing how to do it! Thank you so much for this blog!!

  20. dawn  

    Thank you. Your instructions worked perfectly!!!

  21. john  

    Iam currently using google voice on my iphone does antone know how to restore it back to factory voicemail ive already resetting the phone.

  22. Thank you! This was very helpful information and it worked perfectly.

  23. mds  

    it’s now Then, press 5 to get voicemail help. Then hit 1 again to reset your voicemail password.

  24. Bren  

    FINALLY!!! for 5 months. I talked to the customer service before regarding with these issue but no helped.

  25. Brittany  

    Thank you for the help! Literally took 1 minute to call & fix =)

  26. bsmit243  

    Thank you for the help! Literally took 1 minute to call & fix

  27. JoeJoe  

    Thanks for the quick fix. Very informative. Worked like a charm.

  28. Barb  

    Mine is on my screen and has frozen everything else. The question mark doesn’t work nor did the numbers you suggested they may have set the password to. I can’t use the phone to call. Is there a phone number I can call from another phone?

    • Janis  

      i had the same issue today, phone was totally frozen and nothing including a hard restart would get that damned message off the screen. SO I did a restore to factory settings and then let it reset everything back on my phone from the most recent backup…that solved the problem…pain in the neck but at least the message is gone and it unfroze my phone.

  29. Anna  

    So helpful, it has been bugging me for months! Thank you!

  30. Mel  

    Thank you. These instructions were so helpful. Something that had been driving me crazy was solved so easily thanks to you!

  31. Tammy  

    Thank you! This time I didn’t need my husband to fix it 😉

  32. Sunny  

    Thanks! That helped me fix it so the annoying error message is gone.

  33. Mindy  

    OMG! I have literally tried to ignore this mesg for like 6 months now! It seemingly popped up more and more. I can’t thank you enough!!!!!!! I wish I would have googled it before now. I give you the highest of high fives!

  34. Lora  

    Thanks so much! You’re a lifesaver!

  35. Seal  

    Thanks , this is the best help for this issue on the entire internet !!!!!!! Much appreciated

  36. Melissa  

    Five years later and this advice still works. Thanks!

  37. susan  

    Thank you so much You very quickly solved my problem .. the last 4 or soc worked!!!!!

  38. Richard  

    Thanks! Worked like a charm all these years later. Hate VV, so nice to be able to forget it again.

  39. Liz  

    Thank you so much! Great advice, still works!

  40. Judy Greenwald  

    Thank you so much!!! Works just fine now.

  41. Lorie  

    Thanks! They just sent me my password reset and it has not popped up anymore and I didn’t have to put it in.

  42. Maggie Cromwell  

    My i phone is locked with the message “Password Incorrect” call AT&T for assistance.
    I can’t cancel, slide to unlock, take calls, or cancel. The above info is great but I can’t get my phone unlocked to carry out the steps to delete the message.
    Any help?

  43. Laura  

    This was great! Fixed the issue and now the voicemail is fine again. Thanks!!!

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