A while back after upgrading to Office 2007, I ran into a problem where Internet Explorer 7 would crash EVERY TIME I tried to open a document in Sharepoint. The problem occurred for both Excel and Word documents no matter what I tried (document check-out, edit then click on link etc….). I found that if I saved the document locally, I could open the .xls or .doc but… obviously this wasn’t the workaround I was looking for!
After working “around” the problem for a few days, I finally decided I needed a fix and fortunately I found one in just a few minutes using Microsoft Office Diagnostics!
Before I detail the Step-By-Step, here’s a copy of my system config and a snip of the error I was getting:
Config is/was: Windows Vista SP1, Office 2007, IE7.
Here’s a snip of the error:
OK OK!! Let’s dig right into it!
How-To Fix IE Crash When Opening Documents in Microsoft Sharepoint
1: Click Start Button and Type Office Diagnostics into Search box. Click Microsoft Office Diagnostics
2: Click Continue to begin the scan. It might take several minutes to run and as it scans your system, you should see results appear in real-time
3: FIXED! (Click Continue for a detailed report of the findings)
If you click on the Continue button above, you will be taken to a Microsoft Office site which will give you detailed information regarding what was found and what was fixed. In my situation, a file had become corrupted. Thankfully, the Microsoft Office Diagnostics tool was able to fix it.
All in all, GROOVY Kudo’s to Microsoft on this one! Nice tool!
Turns out Microsoft wrote a hotfix for this issue already. Although my fix will take care of the problem without adding any hotfixes, for you IT guys out there you might want to try the hotfix first.