How-To

How to Fix­ iMes­sage Noti­fi­ca­tions Not Show­ing Con­tact Name on Mac

One pesky issue that occurs with Messages for macOS is iMessage notifications not showing the contact name. You’ll see the contact’s phone number instead. To fix iMessage notifications, there are some fixes available to help you resolve this issue — some easier than others.

Fix­ iMes­sage Noti­fi­ca­tions: Who’s at Risk?

Before macOS Big Sur, I had never had a problem with receiving iMessage notifications on my Mac. However, through some online research, I determined this issue isn’t necessarily tied to the latest macOS. With this in mind, the troubleshooting tips should help anyone with a Mac, regardless of the macOS version. (If your computer supports it, you should always be using the latest macOS version!).

Here’s a look at the five troubleshooting steps:

1. Upgrade macOS and Reboot Your Mac

The easiest fix to this issue might be to reboot your device. However, before doing so, you should also use the time to upgrade to the latest macOS version if you haven’t already done so. For most, unfortunately, this one-two punch won’t be the fix that’s needed to the problem at hand. Regardless, try this first.

  1. Click on the Apple icon at the top left of your device.
  2. Choose About This Mac.
  3. Select Software Update… Install the update, if applicable.

Update Mac

As part of the macOS update process, your Mac will automatically reboot. If you decide to skip this step because of time, you should still reboot the computer manually.

To reboot:

  1. Click on the Apple icon at the top left of your device.
  2. Select Restart…
  3. Choose Restart in the pop-up box to reboot your Mac.

Fix­ iMes­sage Noti­fi­ca­tions Mac reboot

Did this resolve your iMes­sage Noti­fi­ca­tion problem? Otherwise, check out the next troubleshooting step.

2. Re-sync iCloud

For iMessages to work properly, the system identifies people by matching their ID (phone number or email) with your Contacts database in iCloud. Sometimes this syncing process doesn’t work properly and could be the reason for your iMessage notification problem.

To re-sync iCloud on your Mac:

  1. Choose System Preferences from your Mac’s dock.
  2. Click on your Apple ID.
  3. Select iCloud on the left.
  4. Uncheck Contacts.
  5. Recheck the Contacts box.

Resync iCloud

Wait a few minutes for iCloud to resync. Did this resolve your issue? If not, move to the next solution.

3. Check Your Contacts

This next troubleshooting step also involves re-syncing iCloud. However, it follows different steps.

  1. Go into the Contacts app on your Mac.
  2. Choose Contacts on the Mac toolbar.
  3. Select the Accounts tab.
  4. Choose your iCloud account on the left.
  5. Uncheck Enable this account.

Fix­ iMes­sage Noti­fi­ca­tions Contacts Enable Accounts

Next:

  1. Wait a few seconds, then check Enable this account.
  2. On the same page, make sure Fetch is set to Automatically.

Fix­ iMes­sage Noti­fi­ca­tions Enable Contacts

Hopefully, this resolved your issue. When in doubt, contact Apple.

Fix­ iMes­sage Noti­fi­ca­tions: Summary

Issues with Mac notifications are usually resolved by updating to the latest version of macOS or simply rebooting the computer. Additional steps are available to further troubleshoot.

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