How to Change Your Disney Plus Account Email and Password

The big launch of Disney Plus has been a big hit. But unfortunately thousands of user’s accounts were hacked and credentials were stolen.

The long-awaited Disney Plus streaming service went live last week. The VOD service includes the entire Disney vault and movies and shows from other properties it owns, like Star Wars, Marvel, Pixar – even all 30 seasons of The Simpsons.

Unfortunately, according to ZDNet, hackers have hijacked thousands of accounts and sold the info in hacking forums. As a result, the account credentials were stolen via keylogger malware, code-breaking software attacks, and email phishing scams.

To avoid these situations, Disney needs to implement a multi-factor authentication system. But until that extra layer of security arrives, the company encourages users to do the obvious: Use unique passwords for accounts on the streaming service.

The only natural way to know if you have been hacked is if you can no longer access your account. But if you think it has been compromised or want to make sure, change your email and password.

Change Your Disney+ Email or Password

Launch your Disney+ app, select your Profile icon, and tap Account to get started.

disney plus

Then under the Account Details section, you can change your password or email address. Note that you’ll want to change both if you have been hacked. In addition, you can log into your Disney+ account online and change your email or password there.

If you cannot access your account, contact Disney Plus online or call its customer service support at (888) 905-7888. Ensure the original email address, the date you signed up, and your payment method.

Security First

With incidents like these, it’s an excellent time to remind everyone of the importance of securing your data online. Remember always to use strong passwords and never reuse them on different sites. To make that easier, use a secure password manager such as Bitwarden or 1Password. And educate yourself and those around you about not falling for email phishing scams. And always use two-factor authentication (2FA) on every site and service that offers it.

Still Working Out the Bugs

It’s the early days of the service, and there are still kinks that need to be worked out. Namely when it comes to the security of your accounts. In addition to adding 2FA, there are other problem points. However, the Parental Controls feature has been improved to include PIN authentication for parents. More improvements will inevitably come as the service matures and the company receives more user feedback.

Get Disney+

The service streams in resolutions up to 4K Ultra HD in Dolby Vision and HDR 10. Where available, it also supports Dolby Atmos sound and is the home of all things Disney, Star Wars, Marvel, Pixar, The Simpsons, and Nat Geo programming.

Disney Plus is available everywhere streaming services reside. And a subscription to Disney Plus is just $7.99/per month for the basic ad-supported version and $10.99/per month to go ad-free. Or, you can save by getting the Disney Plus bundle that includes Hulu and ESPN+, with the Duo bundle starting at $9.99/month.

To Top