Millions of Americans woke up to no RIM Blackberry service today.
In its third day straight of outages, a core switch failure in Southeast England has led to a global messaging and email backlog on RIM servers running Blackberry causing user messaging, email and all data services to ground to a halt. The outage began in Asia three days ago and has been spreading since.
According to RIM’s chronology of the outages, they began on Monday, affecting browsing and messaging services in parts of Europe, the Middle East and Africa. A pair of RBC analysts told Reuters that up to 35 million users outside the Americas could be affected.
This morning the company updated the page to reflect reports that the outage is now affecting users in the Americas.
RIM says the issue is an internal technical failure. Earlier on their Facebook page the company posted the following statement:
The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed.
Blackberry claims users in 175 countries on almost 600 carriers worldwide, with over 35 million users of its Blackberry Messenger service. The vast majority of Fortune 500 companies use BlackBerry’s services.