How to Get a Free Surface Pro Power Cord Replacement for Recalled Ones

Microsoft recently announced a recall of Surface Pro 2 and 3 power cords that were sold before March 2015. Here’s how to get your free replacement.

Microsoft recently announced a recall of power cords for its Surface Pro 2 and 3 models that were sold before March 2015. Apparently, the neck of the adapter is prone to wear and tear. The replacement is free, all you have to do is make fill out an application that Microsoft set up for customers.

Important: Filling out the replacement application is voluntary. Microsoft is not going out of its way to contact you if you own an affected device.

Microsoft Surface Pro Power Cord Recall

Why is Microsoft recalling the power cords for Surface Pro, Surface Pro 2, and 3? According to Microsoft’s Surface Pro Power Recall page:

Damage may occur over time if AC power cords are sharply and repeatedly bent or tightly wrapped, for example. Examples of damage include cracking, fraying, or bulging.

Even if you don’t see damage to your AC power cord, Microsoft is asking all Surface Pro, Surface Pro 2 customers, and pre-March 15, 2015, Surface Pro 3 customers to order a free replacement AC power cord. source

If your power cord looks like the one shown below, you should consider getting it replaced. This is the part that plugs into the power brick.

power cord

Here’s another look at the old-style power cord and the new one from Microsoft:

old and new power cords Surface

Microsoft also notes power cords damaged from wear and tear can overheat becoming a fire or shock hazard.

You can find out when your Surface Pro device was manufactured by going to the service order page and enter the serial number located under the kickstand of your device.

How to Get Your Free Replacement Power Cord for Surface Pro

To get your free power cord replacement, head to

Scroll down the page and sign in with your Microsoft Account.

Step 1

Enter your Name, email, phone number, and shipping address then click Continue.

Step 2a

Select your device if it is already registered. If you didn’t register your Surface, you will need to contact customer support and get it registered.

Step 2b

You are now registered to receive your power cord replacement. To check the status of your order, you can follow the links to do so then print a copy of the receipt for your records.

Step 2c

What if My Location isn’t Supported for the Replacement Program?

Although the program is worldwide, this offer is only limited to countries, where the device is bought and sold. For example, I got my Surface Pro 3 in the U.S., and I live in Jamaica, which is within the Caribbean.

thanks MS

Users of Surface Pro devices, from other parts of the Caribbean I have spoken to, are facing a similar issue. The Surface Pro 3 is officially sold in Jamaica by established brands such as Courts Jamaica; local resellers would have to go through certain customs and duty requirements to resell it here officially. Your best option right now is to ask a trusted friend or family member in the U.S. to collect it on your behalf and then ship it to you.



  1. edward wiseman

    January 15, 2018 at 1:25 pm

    I just received my NEW replacement power cord for my Surface pro.. In fact you sent me 2 pcs in 2 separate shipments of the power cord itself, but my problem is the “magnetic” contact section of the cord that plugs into the side of the Surface Pro. It appears that the MAGNETIC part of this cable is what I have that is NOT working..I’m guessing the magnet must have come loose from the cable and disappeared..PLEASE send me a COMPLETE NEW POWER CORD INCLUDING THE SIDE THAT PLUGS IN AND ATTACHES ITSELF TO THE COMPUTER via the magnetic contact connector. Right now I have an expensive paperweight of a computer sitting on my desk that I cannot use or charge without this complete cable ASAP!

    • Steve Krause

      January 15, 2018 at 9:16 pm

      Hi Ed – Wow, that’s not good… My advice is to contact Microsoft directly and make sure they understand the part you need.

      I hope you get it figured out with them!


  2. Carm

    February 8, 2018 at 11:34 am

    Its the Brick charger that’s the culprit, and it continues to overcharge causing the burning of the cord. Microsoft should recall the brick charger free of charge. this will be my second brick to order- please everyone let work as a collective in seeing this changed

  3. Trude K Diamond

    March 14, 2018 at 12:37 pm

    At this date/time (March 14, 3 PM) these directions for requesting the free replacement cord are incorrect. The screens sequence beginning on this page ( are not those shown though they capture the same information. Worse, when you complete the info input, you get this BS message, as I’ve received for the last two days: “We’re sorry, but something went wrong on our end. Please try again later. (Oa8dFQZsi0CcihfF.0)”

    Two days later is too long for MS to fix a problem on their own site. MS just doesn’t want to actually send replacements.

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