Microsoft recently announced a recall of Surface Pro 2 and 3 power cords that were sold before March 2015. Here’s how to get your free replacement.
Microsoft recently announced a recall of power cords for its Surface Pro 2 and 3 models that were sold before March 2015. Apparently, the neck of the adapter is prone to wear and tear. The replacement is free, all you have to do is make fill out an application that Microsoft set up for customers.
Microsoft Surface Pro Power Cord Recall
Why is Microsoft recalling the power cords for Surface Pro, Surface Pro 2, and 3? According to Microsoft’s Surface Pro Power Recall page:
Damage may occur over time if AC power cords are sharply and repeatedly bent or tightly wrapped, for example. Examples of damage include cracking, fraying, or bulging.
Even if you don’t see damage to your AC power cord, Microsoft is asking all Surface Pro, Surface Pro 2 customers, and pre-March 15, 2015, Surface Pro 3 customers to order a free replacement AC power cord. source
If your power cord looks like the one shown below, you should consider getting it replaced. This is the part that plugs into the power brick.
Here’s another look at the old-style power cord and the new one from Microsoft:
Microsoft also notes power cords damaged from wear and tear can overheat becoming a fire or shock hazard.
You can find out when your Surface Pro device was manufactured by going to the service order page and enter the serial number located under the kickstand of your device.
How to Get Your Free Replacement Power Cord for Surface Pro
To get your free power cord replacement, head to https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/powercord.
Scroll down the page and sign in with your Microsoft Account.
Enter your Name, email, phone number, and shipping address then click Continue.
Select your device if it is already registered. If you didn’t register your Surface, you will need to contact customer support and get it registered.
You are now registered to receive your power cord replacement. To check the status of your order, you can follow the links to do so then print a copy of the receipt for your records.
What if My Location isn’t Supported for the Replacement Program?
Although the program is worldwide, this offer is only limited to countries, where the device is bought and sold. For example, I got my Surface Pro 3 in the U.S., and I live in Jamaica, which is within the Caribbean.
Users of Surface Pro devices, from other parts of the Caribbean I have spoken to, are facing a similar issue. The Surface Pro 3 is officially sold in Jamaica by established brands such as Courts Jamaica; local resellers would have to go through certain customs and duty requirements to resell it here officially. Your best option right now is to ask a trusted friend or family member in the U.S. to collect it on your behalf and then ship it to you.