Want to direct respondents to other questions or sections based on their answers? Here’s how to set up branching in Microsoft Forms.
You can create more than simple, one-dimensional forms, surveys, and quizzes in Microsoft Forms. With branching logic, you can tailor the respondent’s experience and get the exact type of feedback or answers you seek.
When you use branching, you direct respondents to other questions or sections based on the answer they give to a question. For instance, let’s say you have a survey about products you sell. You may direct respondents who purchased apparel to a different section than those who bought electronics.
You may have seen this yourself. You might take a survey that asks if you’d be willing to answer a few more questions. If you answer “Yes,” you see those additional questions. But if you answer “No,” the survey is over.
Here, we’ll show you how to use branching logic in Microsoft Forms for your own forms, surveys, or quizzes.
How to Add Branching to a Question
Visit Microsoft Forms, sign in, and open your form. Before you add the branching, you should have those additional sections or questions you’re sending respondents to already set up. Otherwise, there’s nowhere to branch to, right?
As an example, we’ll branch a simple Yes/No question for whether or not the respondents received customer support. If they answer Yes, we want them to answer a rating question about their experience. If they answer No, we’ll direct them to the next section of the survey.
- Go to the question where you want to add the branching logic.
- Click More settings for this question (three dots) on the bottom right and select Add branching.
- Next to each answer, select where you want the respondent to go if they choose that answer. You can pick another question in that section, a different section or question, or the end of the form.
- You can stay on the branching screen to set up additional logic if you like. If you’re finished, click the Back arrow on the top left to return to your form.
You can then preview your form and select the different answers for the question to make sure you’re directing respondents the way you intend.
Using our example, you can see if the respondent answers Yes, the additional question appears.
If they answer “No,” they simply see the Next button to go to the next section.
How to Add Branching to a Section
Another way to use branching in Microsoft Forms is with a section. This is a good way to skip a group of questions that don’t apply to the respondent. So once they complete a section, you can direct them to another section, question, or the end of the form.
- Go to the section where you want to add the branching logic.
- Click More settings for section (three dots) on the top right and select Add branching.
- On the branching screen, click the Go to drop-down box at the bottom of the section. Choose where you’d like the respondents to go.
- When you finish, click the Back arrow to return to your form.
In this example, we’ll send respondents who complete the Customer Support section to another section.
And we’ll direct those respondents who complete the Website and Checkout process to the end of the form.
Note on Branching Logic in Microsoft Forms
When you add branching logic, you should send the respondent to a location that comes next, not a previous one. As Microsoft explains:
If you try to branch to a preceding question, such as question 4 branching to question 2, it will break the experience for your respondent by skipping questions 5 through 7 and taking them directly to the end of the form with the Submit button. To prevent this, only branch to a consecutive question.
Branching in Microsoft Forms
Branching not only gives you a way to customize each respondent’s experience but helps you get the exact data, feedback, or answers you need.