I was reprogramming an Android phone earlier today and following a factory reset it was continually throwing out “Error retrieving information from server. (RPC:S-5:AEC-0) whenever I tried to download an app from the Google Play Store. As it turns out, this is a rather common problem that Google has yet to patch a hotfix in for it. I was unable to find a solid solution anywhere on the internet. After some testing and tweaking I finally got rid of the error, so I’ll list below what worked for me in solving this a long with what has been reported to work for many other users.
Possible RPC:S-5:AEC-0 Fix #1 (what worked for me):
- Directly download the latest Google Play APK file. AndroidPolice keeps an updated page with it.
- Go into Settings > Manage Apps > All > Google Play Store
- Uninstall updates. This will revert the Play Store to the base version that shipped with your device from the manufacturer (or ROM).
- Install the new Google Play Store from the APK file.
- Run Google Play from the app drawer as usual and your apps should now download.
Possible Fix #2:
- Go into Settings > Accounts > Google
- Remove your Google account. You may need to tap it and then press the menu key for this option to appear.
- Now go into Settings > Manage Apps > All
- There are three apps we need to clear. Those are: Download Manager, Google Play Store, and Google Service Framework.
- In each apps info page tap Clear Data.
- Now go back to Settings > Accounts > Google
- Add in your Google account.
- Restart your device.
- Launch the Play Store and hopefully everything works.
Have you have tried the above two fixes and are still receiving the dreaded RPC:S-5:AEC-0 error? Let us know in the comments section below.