Send Personalized Mass Emails with Outlook

Outlook makes it easy to send messages to a selected number of contacts using the standard and Mail Merge feature from previous versions of Office.

Outlook makes it easy to send mass emails to a selected number of contacts using the standard and popular Mail Merge feature from previous versions of Microsoft Office. Sometimes you might need to send out an email for multi-recipients with personalized information for each one.

We already showed you how to do it with Outlook 2010, and here’s a look at how to do it with Outlook 2013 or 2016.

Send Personalized Mass Emails Using Outlook Mail Merge

Launch Outlook and open People. Then the contacts where you want to send the message and after that choose Mail Merge.

Outlook People

In the Mail Merge Contacts screen, select Only selected contacts. Then, under the Merge options section, set the following:

  • Document type: Form Letters
  • Merge to: Email
  • Message Subject Line: Whatever you want it to read. Remember, the subject line will be the same for all the contacts you selected in the first step.

Mail Merge Contacts

Click OK, and then Microsoft Word will open up for you to compose a message. But first, you will want to create a personalized greeting line. Then, from the Mailings tab, select Greeting Line.

Greeting Line

The Insert Greeting Line box pops up. Here you can customize each of the fields to whatever you want, or use the defaults and click OK (Don’t worry, Mr. Randall won’t be in your message).

It’s worth noting that at this point, you can also enter additional fields. From the Insert Merge Field drop-down menu, you’ll find a lot of items to choose from. But, again, this is entirely up to you and will depend on what you want to include.

merge field

Now it’s time to type in the message you want to send everyone. You will notice at the beginning of the document is <<GreetingLine>> which is the section of the message where each of the names will be placed when you send out the message.

compose message

When you’re done composing the message, select Finish & Merge > Send E-mail Messages.

Finish and Merge

Then click OK to the confirmation dialog to send the message off to each of your selected contacts.

That’s all there is to it. When the person gets your message, only their email address will display in the “To” field. Their name (and any other customization you made) will show up at the beginning where <<Greeting Line>> was.

This is a good option if you want to send the same information to multiple people and give it more of a personalized feel than just ‘CCing’ everyone.



  1. LogoViz

    is it possible to add code so that it also pulls in my normal email signature?

  2. Eman

    Excellent , thank you :-)

  3. Kristina

    Any way to add an attachment to merged email messages?

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