How-To

How to Send Feedback About Outlook.com To Microsoft

If you want to send feedback to Microsoft about the newly revamped Outlook.com you can easily do it from within the web app. Here’s how to do it.

There is no doubt the new revamped Outlook.com has received good response from internet users. Not only can you rename your @hotmail account to Outlook.com account, but you can add other email services to Outlook.com as well. You can even create aliases if you want to conceal your original email address for privacy purposes.

But sometimes you might find bugs in the new email service. And the best way to let Microsoft know is by sending feedback to the company. It doesn’t have to be about bugs or problems either, you can also send suggestions to improve the service, or what you like about it.

Log in to your Outlook.com account, click Settings (gear icon) and select Feedback.

Outlook Feedback 1

It will load the form and present you with three options to choose from: What you like, if there’s bugs and ways to improve the service. Select what you want to tell tell the company and click Next.

Outlook Feedback 8

Here I selected to tell them what I like about the service. Just add your comments, enter the email address where you want Microsoft to contact you regarding your feedback and click Submit.

Outlook Feedback 3

And it will show you a confirmation message once the feedback is sent.

45 Comments

45 Comments

  1. Annie Couture  

    I HATE Outlook. I got there by accident. What a bad luck! This is the worst electronic mail system I have ever used. It’s awfull when it functions, and on top of it, it freezes constantly and then I must log out and log in again in order to be able to enter into my email messages. I don’t know who designed this piece of shit but it’s a total nightmare.

    I hate everything in this concept and I just want to go back to hotmail. How can I do that? So far I seem to be prevented from going back to hotmail.

    In about a week from now, if I am still unable to go back to hotmail, I intend to close my account and go with Gmail. I am fed up!

    • James Merring  

      I agree that Outlook is TERRIBLE. I have been fighting for a couple months with my contacts from ATT.net. Supposedly, if you send email to my att.net, it supposedly sides over to Outlook.com. This is an example of change only for the sake of change. Ever time MSN gives out an INPROVEMENT, I have months of trouble getting it integrated. I WANT TO UNMERGE ATT.NET FROM OUTLOOK.COM. IF anyone reads this and knows the answer (windows 7- 64 bit), please send it to me at jmerring
      @outlook.com. Thanks for any help. MSN…PAY ATTENTION

    • Sue Gante  

      This is 2 years later. I had no idea when I gave a hotmail address for facebook account that all security warnings would go to the outlook address only. I recently (last night) discovered I have been getting security alerts at outlook and noy hotmail, since November there have been logins to my facebook account from time to time that were not from my device or IP address. How would I know if I never realized it was necessary for me to look at outlook. I get no mail there but when I realized there was a problem, I was directed to outlook where I was astounded to see pages of email that I had never seen. I do not understand why hotmail hoes to outlook address -very confusing. Never in ten years did I have a problem with hotmail until this inscrutable outlook took over. I don’t understand it.

      • What happened to FOREWORD? I can’t find it any where. PLEASE put it back!
        I also had a hard time finding FEED BACK are you afrade of FEED BACK?
        Why change a page ( out look ) that is working and looks fine?
        Quick playing with things that don’t need fixing.

    • Melanie Orton  

      I Agee, I HATE, HATE, HATE, HATE Outlook and refuse to use it. If this is what Hotmail is going to like from now on, I WILL BE CANCELING MY EMAIL WITH THIS COMPANY AND GOING ELSEWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      • Nancy Strasser  

        Because Outlook desktop is always in trouble on my computers, I decided to try Outlook.com. So today I’ve spent several hours setting everything from calendar to email up getting ready to use it. The calendar seemed harmless but now I’ll see if I can get it on my IPhone. BUT THE email from Outlook.com is really bad. Every time I make up a test to send it wants me to verify so they’ll know I’m not spam. I verify and input the code from my cell phone and the program thanks me but the email goes no where. So I leave it in draft and make up another and it wants to verify me and I key in the code sent to my cell phone and I’m thanked but my email goes no where. I searched for short and easy to follow instructions but nothing demonstrated this problem.
        Somehow I did get one email off while testing or I assumed it got off because it disappeared. However it isn’t in the sent box and I never received in my email.
        Screw this!

    • Nancy Strasser  

      I shouldn’t have been but was dreadfully disappointed with Outlook.com. My 6 month old computer kept crashing so I purchased a contract for $149.00 with Microsoft for help resetting it up and reinstalling Office. You can’t believe the poor service I’ve gotten. That computer crashed three times so HP sent me a brand new one. I called based on my contract for help reinstalling Office and it took them 30 minutes just to verify I had a help contract. They did help with installation of Windows 10 but then here’s where I started getting into trouble with my brand new computer. I called for help with something that appeared a virus and McAfee couldn’t fix. They told me to buy Trend Micro because it works better with their products so I did. That was little under $100.00 but its no where near as good as McAfee which I had just paid. Then trouble again so I called Trend Micro who then passed me on to a third party who has no name but they were in my computer. They took $399.00 from me. Then two days ago Gmail started acting out on Internet Explorer. The folks working for the no name company that I paid $399.00 said call Microsoft so I did. They told me to call gmail and gave me a telephone number. When that phone answered I had some barely English speaking person who said my computer was eaten up with viruses and he would have to come in and fix. I asked is this where you ask me for more money to which he finally said yes. I hung up on him and quickly got him off my computer. It took a local IT person 4 hours to clean up my computer. I suggest no one purchase an Assure Plan with Microsoft because the Answer Desk is crooked and will direct you to scams that not only cost you money paying them but cost you money fixing what they do to your computer. .

    • Donna Barbisch  

      I can’t agree more. I tried to provide feedback on how much I HATE what they did, but even the feedback tab does not work. The system is too slow and cumbersome to use if you don’t have access to the highest speeds out there (I travel a lot, so Outlook is totally useless) I used to be able to clear out my unwanted mail. Now you can only highlight 4 messages at a time to delete. You can’t even empty the junk folder! With 50 plus messages a day, I am not going to do that!!! They shot themselves in the foot. I quit. Moving all those contacts to gmail! What I don’t want anymore, I will let outlook clog up there system with the junk.

    • h williams  

      Why do they have to meddle with things, it was fine as it was, now nothing works. It’s complete rubish and they won’t allow you to go back to the old hotmail. Going to look at Gmail

    • Ted  

      I am onboard! It is terrible! In addition, they do not respond to feedback!

  2. Al  

    I took your suggested route to send ‘feedback’ …. only to be stunned/dismayed, that NO record of this sent email, actually appears in my ‘sent messages’ box. Wtf ! So, I have no evidence of sending it, nor a record of what I said to them!

    Drab appearance of the new ‘Outlook’ to one side, my main beef is that I now have to use the scroll bar to scroll down my folders in the ‘Inbox’ view, where previously, I’m pretty sure, I could see ALL those folders that I have new messages diverted to, visible at a glance (more compact/better use of screen space). Now, thanks to this ‘progress’ … I have to keep scrolling down to see if there’s a message from someone later than about halfway in the alphabet ! Pure ‘genius’ (not !).

  3. Mike Perry  

    Sadly, this information is now out of date. As of 14th March 2013 you CAN’T revert back to Hotmail!
    To my view, I think they’ve taken the wrong approach. They seem to think that what works on a smart phone works on a desktop or laptop. It does NOT!
    To me, this looks like toys for kiddies and not a serious business standard application.
    As they are now forcing (foisting) this new silliness on every hotmail user I have reverted to Outlook 2007 with Hotmail connector in the hope they don’t ruin that as well. It doesn’t work perfectly but is far better and more user-friendly than outlook.com and it’s mindless GUI that is hard to see properly on a large screen!

  4. Abbas  

    It’s all wrong & completely unprofessional.

    1. It’s forced. It’s not customer friendly. I do not want it, never did. I want convert it to the previous look
    2.They stole my Facebook pic & attached it to all outgoing emails. It’s not only wrong – it’s probably illegal. I do not want email my any pic with each & every email.
    3.there is less space for email. But more advertisements (including MSN’s unwanted features)
    4.GUI became much less intuitive – not user friendly

    and many more unprofessional details…

  5. Richard  

    Outlook sucks…… To forward an email you have to click on ‘actions’… Why isn’t ‘forward’ at the top with the other actions?? Then if you want to BCC that email, you have to click on CC/BCC,, it opens to CC, then yo have to click below that to open up BCC. Now there’s a very small box where only one of your contacts comes up at a time including any other addresses you may have responded to who are not contacts. Also, a large open space remains on the right side & serves no purpose. It would expand your email page if it were gone. And, I have tried for a week to provide feedback by clicking on the gear icon, & it says that feedback is not available. & Why know damn available icon for all a person’s contacts, as with hotmail..

    Overall, this is a very poor choice…..very poor!! Hotmail was far more ‘user friendly’ than this pile of crap we must deal with now. ‘Someone’ did not have their shit together when designing this mess. Suggest you go back to the drawing board, or return to hotmail.

  6. Amrit  

    I hate outlook, whenever I log in and I’m writing an email to my friend, it always freezes, it’s so annoying, I have to keep reloading the page and even that doesn’t work!! I’m going to delete my account because it is so annoying!

  7. RICHARD RALPH ROEHL  

    I had (and maybe still have) a Hotmail account to augment my primary account at Yahoo and Gmail. The account (now called outlook express) was also used for testing e-mail problems with Yahoo and Gmail. Recently I synced the account with a Samsung Note ll smart phone. Everything more or less worked well until I got a request saying a relog was required.

    Nothing has worked since. Confusion reigns supreme. Can’t access account properly. Tried changing password; tried changing back to original password.

    Let me give the jerks some common sense advice regarding my old hotmail account. IF IT AIN’T BROKE, DON’T PHUKIN’ FIX IT. Guess I’m done with Outlook. Too many glitches; too many restrictions and requirements for logging on.

  8. Larry Smith  

    I love where Microsoft is trying to go with their unified user experience. Like most on this list, I have a complaint, so be sure to read the whole response before you write a nasty reply about the kudos I first give to Microsoft.
    I am a human factors engineer (Psychology of human perception and CS), and I am a GUI developer; what Microsoft has done with its latest version is revolutionary. Neither Google, Apple, or any Linux distro, which I traditionally use, has attempted what Microsoft is doing. As with any change, which humans can’t handle very well — especially older humans who are set in their ways — there is a learning curve. With this Graphical User Interface (GUI) roll out, the learning curve is very steep (EASY), despite the largest functional usability changes that have occurred in a single product since the move from the command line to the ‘desktop’ (30 years). Making such a large change to the user experience is the largest challenge any software company will ever experience, because, again, humans over the age of 3 are stupid, and can’t adapt or learn new things. Despite this, the learning curve is steep (easy after a little effort), which means Microsoft did its human factors research.
    You may be thinking to yourself, “the changes aren’t that huge.” If so, have a second look, without going to the desktop application, which is only there as a crutch, because Microsoft knows humans can’t handle change. The difference between the Windows 7 GUI and Windows 8 GUI (4 years) is larger than the difference between Windows 3.1 and Windows 7 (25 years). There is no ‘start menu’, there is no ‘desktop’, there are no ‘files’, there are no ‘folders’. Why? Because those analogies no longer exist in the physical human environment like they did 30 years ago. How many people use a filing cabinet more than they use their cell phone? How many people use a ‘desktop’ more than they use their computer? The only reason a ‘desktop’, ‘folders’, and ‘files’ exist in any computer user interface is because people 30 years ago used to have these things in their natural environment. Therefore, if you are whining with comments like, “IF IT AIN’T BROKE, DON’T PHUKIN’ FIX IT”, then you should try driving a 1920’s Ford Model T to work on the freeway tomorrow; they “AIN’T BROKE”. Yes, there is a difference between “broken” and antiquated. The ‘desktop’, ‘folders’, and ‘files’ of the legacy Windows UIs (and Apple) are antiquated. Therefore, if you are complaining about the User Interface being “broke”, then you need to take a look in the mirror; you may not be broken (dead), but you are probably antiquated (not useful any longer). You know what I am talking about. Remember when you were in your early 20’s complaining about how your boss doesn’t know how to send email; that is now you.
    Now, I’ve said all the good things I can about Microsoft’s recent changes to their products. However, there is one thing about Microsoft that has not changed, that is their Public Relations. As many have commented about on this list, there are glitches and bugs. This is to be expected, when something very new and different is released, and it would be acceptable if Microsoft was just a little bit responsive. To the contrary, Microsoft is beyond unresponsive. They don’t respond at all to user inquires and feedback, neither with physical communication response, nor action (fixing the glitches quickly [weeks rather than months/years].
    As you can tell I am very through, and I put a great deal of thought into how things can be improved. I am what Communications and Marketing Teams love. I am maven. Yet, desite having sent upwards of a thousand messages with thoughtful and positive feedback to various Microsoft Product teams (phone, browser, Xbox, Surface, Outlook.com, and Windows), I have never (REALLY NEVER) received a response from a human.
    That is why I am here writing, because there are no REAL avenues for feedback to Microsoft. The ‘feedback’ link, to which the author of this post refers, is a black hole, so don’t waste your time.
    This is the latest feedback I tried to send Microsoft in response to an email they have sent me three times (I, of course, have not received a response):
    ——————-
    From: Microsoft Team

    Microsoft account
    Account linking will soon be discontinued
    To help increase account security, the option to link multiple accounts will be discontinued.
    Your accounts will remain unchanged, but to switch between them, you’ll need to sign out of one and sign into the other. Also, the account menu in the upper right of Outlook.com will no longer list your multiple accounts.
    Would you like to send and receive all your mail from all your accounts in one place?
    If so, see Send and receive email from other accounts in Outlook.com.
    Thanks,
    The Microsoft account team

    ————————-

    (My Reply to Microsoft Account Security)

    I sent you feedback about putting the cart before the horse on this issue. the “Send and receive” option that your email below refers to as an alternative option is not (and annoyingly has never been) an option for accounts that are linkable. See screenshot:
    (oh, it is attached, because when I click on the “Insert -> Pictures inline” option on the Outlook.com email menu it gives the message, “We’re still getting set up. Please try again.”)
    What’s the deal? I’ve promoting the coming out of all your new stuff (I have a 3 surface Pros, and 2 windows phones, and moved from gmail to outlook.com), and telling people there are quirks that need ironing out, but you are making it really difficult to continue supporting your new push because you are so slow and unresponsive to functional requests.
    I’ve been waiting for the amazing to happen for over 18 months.
    Sincerely losing patience,

    Ryan
    P.S. I get the same message “We’re still getting set up. Please try again.” when I go to “Insert -> Files as attachments”. Seriously? You are now not even to attach things to emails???” Also, nothing happens when I use “Share from SkyDrive”. You guys are in really blowing it.
    Here is a link to the image http://www.rymoo.com/Outlook_Screenshot.png

  9. BT.  

    If your browser does not permit sending forms then you cannot submit a feedback message to Outlook. Just another one of the countless poor design choices built into this product. It has so many flaws it looks like the first draft of code before any debugging. The GUI is just awful too. Before opening a mail item, you get to guess at what the subject line says if you use an older monitor; it truncates it way too short and there’s no popup balloon either – nope, didn’t think of that did yah Outlook during all that testing and customer input.

    Email, a 40++ year staple of the internet is being rendered useless to anyone with an old computer: poor use of screen space; too demanding of memory; unnecessary and extraneous bandwidth activity. Just awful. Yahoo’s interface is a bit better but you’ll have to work fast between the times when it grinds your computer down to useless in its relentless drive to push more ads.

  10. judylynn  

    Just like so many others today,especially those of us “out of work ” and depending on our emails to get & make contacts ??? This drama with outlook NOT working again today & here it is 12:45pm is unacceptable! I will be switching to gmail & I will NEVER, EVER have anything to do with MICROSOFT again, you people are like dictaters,demanding & forcing people to change, your NOT a monoploy ANYMORE! and you are putting yourselves right out of business cause in todays world/economy YOUR NOT working!!!!!!! NOT only have I had to hear all the complaints today from friends and family who not only are out of work BUT have NO MONEY coming in & depend on there email account, I have had to deal with personal issues NOW I can;t communicate,this will NOT happen to me again “outlook ” is a joke! Should of left “hotmail” alone IT WAS USER FRIENDLY.OUTLOOK NEVER HAS BEEN!

  11. LMB  

    I feel like a lone voice in the wilderness. I actually like outlook.com. I have switched to a desktop PC with Windows 8 from a laptop PC with Windows 7 and stand alone Outlook through sbcglobal email (which merged with Yahoo), and I find outlook.com is much easier to use. I like that you can delete an email from your Inbox by clicking on the trashcan – one click – instead of having to click a check-box then moving to delete. I like that I can add categories. The ads are gone – unlike gmail. I like that it associates related email on my phone so I can read the entire thread without having to go through multiple email.

  12. Todd Herderick  

    First off, I understand security and am an IT Professional. With that said, the fact that I am required to create a new password anytime I reset it, is ridiculous. Strong Passwords should be and are required, but the fact that I can’t use even two or 3 different passwords (I’ve used before) is stupid! This stupidity is magnified when I already have to use a CAPTCHA to reset it. YAHOO has seemed to follow suit with this hyper-security sensitivity to the point of madness. With all of the applications out there that require passwords and most of them going to this model, the developers and security gurus, have basically hi-jacked what they are trying to protect. I now have to write my passwords down or put them as a text file on my computer. So I ask you, which is worse a bunch of passwords written down, where anyone can walk by my desk and pick up them up, or someone steals a computer (not secure) and grabs the .doc (.txt) file, named passwords, and logs in.

    • SSGT Hackett  

      Amen! Let the user decide the level of security the USER wants: not what the provider demands. I do not need a babysitter. I do not need high security. Let ME decide how “safe” I want to be.

  13. Since the new hotmail took over I have a load of junk mail daily….With all you people, can’t anyone come up with a way of redirecting all this CRAP!!!! Now I have 500 block senders and the only way to add more….I have to release more in order to make room <> this only means that there will now be more room for more junk
    Cant you do better than that?

    • I really wish I did Charles…. one option might be to send email first to GMAIl then forward it over to your hotmail account so that way it is scanned by two engines. I should write that one up….

      but no, SPAM is just a pain and it’s almost impossible for any SPAM blocker to catch all of it. Drives me crazy as well!

  14. SSGT Hackett  

    This would be great if I WERE ABLE TO ACCESS MY ACCOUNT! Unfortunately, gates with his nanny-state needs has blocked my access until I prove my identity by providing a SECOND email address. Why? I have had the account over a decade and I do not need microsoft to babysit me in case I forget the password!

    Does anyone know how to leave feedback for microsoft outside of logging into my email account?

  15. Liss J  

    I agree with everyone above…I hate that Outlook.com took over Live email. I HATE IT!! Maybe they should have sent all users a prototype of it before hand so we could say what we liked and didn’t like. I liked the fact that it was different than everyone else. I may have to swtich to q.com or something now. I’ve got a lot of work to do.

    • Sue w  

      2 years of forced use with Outlook. Never ever had a problem w/hotmail. Outlook has locked me out for security reasons the 2nd month in a row. My phone # was changed & I am not given the option ohanging it. Why is everything dependent on phone #? They have an alternate email. Dislike outlook intensely. It is not customer friendly at all.

  16. Liss J  

    And just for the record Larry Smith. We aren’t “stupid”, we just know what we like and don’t like and what we want to deal w/ on a daily basis.

  17. Lawrence  

    This is without a doubt the biggest piece of crap on the net. My emails have shown for months but I can’t open any of them. Can’t log in or out. Can’t do squat. And of course there is no tangible customer support on the whole damn internet for it. What a disgraceful work of art. I will be trashing this whole 8.1 system and outlook shortly. It amazes me they can tuck away billions and can’t afford support for their customers.

  18. Micky  

    Every time I cross the street, county, or country and connect via another IP address, I am hounded for a code via a text message or another email address before I can connect. Outlook and all other email servers have all the information they are getting from me. NO, you are NOT getting my cellphone number, or another email address. An email I can’t use is worthless to me.

    • Sue w  

      Totally agree I really am angry about companies insisting on my cell phone #. It does not protect my privacy at all. It has locked me out of outlook because they will only take phone # of lost phone.

  19. I noticed a new one, every single day now the same exact emails appear in the inbox, maybe time to crank up the daily spam filters. tom mcintyre

  20. PEOPLE !!!!

    I just saw and experienced the NEW Outlook/ Hotmail and it was a NIGHTMARE !!! I hate it !! I demand you restore Hotmail to the way it was 5
    days ago. NO WARNING. NO NOTICE OF THIS RIDICULOUOS HORRIBLE CHANGE !!! IT IS ALL SCREWED UP !!!! CHANGE IT BACK IMMEDIATELY !!!

  21. Kristen  

    I have hated Outlook from the get-go. Compared to Entourage, it is cluttered, cumbersome, and not user-friendly at all! I have a Mac, and right now Outlook (for the past 48 hrs) is trying to send 2 phantom email messages that I didn’t ask it to send. It is bogging my “real” emails down. Some send, most don’t. It tells me where to go to submit feedback about Outlook, but where to go is nonexistent. I’d like to tell the whole lot of you who have had anything to do with creating and making us have to use this software where to go. I loved Entourage and never had a problem with it. Bring back something that works–I know you have the brainpower to do it–USE IT!!!

  22. I just want to share that I do not like the Outlook mail. I loved Windows Live mail for the classy look and the many options. Outlook is simple, boring, and childlike.

  23. Rishi  

    Outlook ‘CC’ which stands for ‘Carbon Copy’ is a pick from older times when computer was not invented. Can we change this to call it ‘DC’ (stands for Digital Copy) or ‘GC’ (stands for Green Copy)?

    by changing CC the message becomes loud and clear that there 0 ‘carbon’ in this digital service 🙂

  24. Safety Don  

    All of these and tons more of bad feedback about Outlook….WHY is microsoft NOT listening for pete sakes. I hate outlook it’s like something a 4th grader would use, I can tell what emails I’ve read and haven’t read on a home PC it all looks the same. Outlook is a piece of SHIT !!!! What ever happen to Office outlook 2010 mail that was professional. I work for a fortune 500 company, we refuse to go any further than Outlook 2010 because everyone where I work says and we agreed that we are professionals not 4th graders. Microsoft need to get their head out their ass and fix this shit. Even the Office crap is bull shit. Let get back to professional email and stop this toy kid stuff play like crap.

  25. Gary  

    This is old. New outlook layout does not have “feedback” as an option”. More current information is needed please.

    • An0nym0u5  

      There is a Feedback option at the bottom of the Help menu, click the ‘?’ icon and scroll down.

  26. Patrick Riley  

    Can’t provide feedback. My password doesn’t work. They don’t believe I’m me. I want to tell them I’m moving on, and thanks for nothing.

  27. maria garcia  

    What a complete joke this new email format is; why, oh why, oh why did they have to change something that didn’t need changing? If they gave the option to revert to the old hotmail, there would be nobody left on the new system.

  28. Rick Jackson  

    I have no way ti foreward email; WHY???

  29. ANGRY  

    Outlook is a [email protected]#!ing mess. Just look at the anger in all of these posts. There is no logic to the way the mail rolls in and for some reason I miss emails and catch them later. Brutal and unacceptable. Fix it or were all moving and not coming back.

  30. MI  

    Outlook is awful. Signed up. Never used it. But then I had to link my Skype account to it (which btw slows Skype down terribly now but that’s another issue). Anyway, my account has been compromised twice. I can’t remember my email so I can’t stop it. But I can log into Skype (what was the point of even connecting those two? Other than to claim something to advertisers?).

  31. Over the las three week I have had to change this email password as well as others because first I get a message telling me to reset paswort the next thing I get is a letter stating the password has be reset sucesfuly by when you turn on next Dayi get another massage stating to change password again this is getting on my nerves because I can’t send mail from any email sites so is there nothing you can do about this problem .

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