How-To

Roku Remote Volume Not Working: 6 Fixes

can't hear TV

If the volume on a Roku remote stops working, it’s a problem. If there’s an issue with Roku remote volume not working, try these easy fixes.

What happens when the volume on your Roku remote stops working? Unless you want to be stuck in (near) silence, you’ll need to investigate the issue. You might be wondering, why is my volume button not working on my Roku remote. Usually, when the volume and other buttons stop working, you can replace the batteries and be good to go.

That might not always fix the problem, however. If that’s the case, other troubleshooting steps must be taken. If your Roku remote volume isn’t working, try these steps to fix the problem.

1. Change the Batteries in Roku Remote

We mentioned changing batteries at the outset, but it’s an essential first step if your Roku remote volume isn’t working.

Make sure you have a fresh set of AA batteries—swap them out in the remote and see if the volume rocker starts working.

Swap batteries roku remote

If the volume still isn’t working, but other buttons are, continue with the following troubleshooting steps.

2. Clean Your Volume Buttons

The volume buttons could be dirty if you’ve had the remote for several years. Check the volume and other buttons on your Roku remote to make sure they’re free of dirt or grime that’s stopping them from working.

Roku Remote Volume Rocker

Use a mild cleaner such as wet wipes to clean the remote and buttons. You might also need a paperclip to get the residue out of the small spaces between buttons.

Once you clean up the remote, verify the buttons aren’t stuck and see if the volume starts working.

3. Re-Pair Your Roku Controller

A remote that disconnects from your Roku device won’t be able to control the volume. However, if you re-pair the remote, it can fix the issue.

Note: If none of the buttons on your remote are working, you can use the Roku mobile app to navigate the menu to re-pair the physical remote.

To pair your remote with your Roku device:

  1. Hit the Home button on the remote and go to Settings > Remotes & devices.Roku Remote Volume Not Working
  2. Continue through the menu by heading to Remotes > Set up a new device.Roku Remote menu
  3. Select Remote and select Continue.Roku remote settings
  4. The pairing screen will appear, remove the battery cover and press the pairing button for five seconds.Roku Remote Set up menu
  5. Once the pairing is complete, you can check the remote buttons to see if they work. The volume rocker should now work.check roku remote settings

4. Check for a Muted TV

If you accidentally mute your TV, it can cause the volume controls on the Roku remote to stop working.

To check if this is the case, grab your TV remote and hit the Mute button to verify the television isn’t muted. The Roku remote should start working if you take your TV off mute.

muted TV Remote

5. Disable Private Listening on Roku Mobile App

If you use the Roku mobile app, it might be set to Private Listening mode. If that’s enabled, it will cause the Roku remote volume to stop working.

To disable Private Listening on the Roku app:

  1. Launch the Roku app on your iPhone or Android device and select Devices.Roku app
  2. Wait for your device to connect if it isn’t already.
  3. Tap the Remote icon under the Roku device you’re using.Roku remote app phone
  4. Tap the Headphones button to enable or disable the Private Listening feature. If the icon has a green light, it’s enabled. Ensure nothing is displaying on-screen other than the headphones.Roku remote volume button

6. Reset Your Roku Device

Another thing you can try is resetting the Roku device. To reset your Roku, unplug it from its power source for 10-15 seconds and plug it back in. Wait while the Roku device restarts.

After that, the remote should work, and you’ll be able to control the volume with the remote.

Controlling Volume on Roku

Typically, one of the options above will fix the problem if your Roku remote volume isn’t working. Most of the time, a quick battery swap will get it working, but it isn’t guaranteed. If it doesn’t, check for dirty buttons and re-pair the remote if you need to. Of course, the fix could be as simple as unmuting your TV.

6 Comments

6 Comments

  1. Heather Hansen

    December 15, 2022 at 9:37 pm

    Did all the things. Still didn’t work.

    • Buddy McEachern

      January 12, 2023 at 6:14 am

      I tried all above and the volume/mute buttons still don’t work as it should. If I try to mute the tv with the remote, nothing happens. If I wait about 30 seconds, it will work. Well, thirty seconds is a long time if you’re on the phone and need the tv muted. I even bought a new remote and the same thing happened – it works after a few weeks and then it stops working. Not sure what else to do.

  2. Joan Keefauver

    January 17, 2023 at 11:08 am

    The remote will not change the volume. Just hooked it up today

  3. Buddy McEachern

    January 17, 2023 at 5:49 pm

    None of the above works. I have a rechargeable remote so changing the batteries is useless. I bought a new remote and after three weeks, the volume and mute once again don’t work. ROKU – I need a fix to this and not suggestions.

  4. Steve

    June 27, 2023 at 6:31 pm

    The 6 suggested solutions do not address the most common problem with the ROKU remote volume controls. Placing the volume buttons on the side, in addition to making them more difficult to operate, required that buttons operate against a separate surface from all the other buttons on the remote. Maybe that surface is a separate printed circuit or maybe it is just more flexible than the main body of the circuit board. Whichever, it turns out to be a bad design.

  5. Adela Solis

    September 12, 2023 at 3:11 pm

    I’m frustrated as well with mute and volume buttons not working. Have swapped batteries 3 times in as many months. It’s intermittent issue at first then worse.

  6. noyb

    October 26, 2023 at 6:27 pm

    It is the side design that is the problem. The contacts are not a good design and dirt gets in there. If you disassemble (4 screws on mine) you can see it and clean them. They need more length on the little plastic prongs that push in to force better contact.

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