How To Reset a Chromebook to Default Factory Settings (Updated)



Whether you’re selling your Samsung Chromebook and want to get rid of your profile, or are having technical issues,doing a factory reset is the way to go.
Recently my friend, colleague, and owner of groovyPost, Steve Krause — aka Mr. Groove, sent me his Samsung Chromebook so I can start using it and write up tips and tricks. He had already set it up with his Google profile and I wanted to get rid of it and reset it to factory defaults.
Getting the Chromebook
While you can create separate accounts, and all Steve had to do is log out, his name and picture always showed up on the login screen.
This applies to all Samsung Chromebooks.
Factory Reset Chromebook Method 1
- Hold down the power button until the Chromebook completely powers off.
- Hit the power button to boot it up – don’t log in. Alternatively, you can simply log out of your account.
- At the login screen press Ctrl+Shift+Alt+R
- You’ll see the following screen – select Reset.
The Chromebook will reboot and this time you’ll get the following screen. Click the Powerwash button then confirm the action. You can optionally check the “Update firmware for added security” box
Factory Reset Chromebook Method 2
First, log in to your Chromebook and click the Setting button and click Settings from the menu.
Then scroll down and click Show Advanced Settings. Continue to scroll down to the very bottom and click the Powerwash button.
Verify you want to do the factory reset by clicking the Restart button. Then follow the onscreen instructions to connect to a WiFi network and set up your Google account.
Whether you’re selling your Chromebook and want to get rid of your profile and data first, or are having technical issues with it, doing a factory reset is the way to go.
11 Comments
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jean Robert
thanks a lot for y”all help that,it helps me to reset my chromebook because l fegot my password.my chromebook new again.
Rafa
Nice post, easy and clear
Claudia
Would one of these methods be able to take the device out of store demo mode?
Noel Vaughn
When I follow the Alt, Control, etc. process I don’t receive a reset option. All I receive is a power wash and the Samsung chrome book is still managed by previous owner. I am trying to reset it to me. Cannot reach developer settings. Any ideas?
Thank You Noel Vaughn
Jessica
Same here did you find out how to do it
troyf
Same here. Looking to understand how to factory reset when CTRL/SHIFT/ALT-R does not work.
MikSok
see here: https://www.samsung.com/us/support/troubleshooting/TSG01110741/ – “If the Chromebook is being used at work or school, it cannot be reset. Contact your administrator for support.”
I made OS recovery procedure – https://support.google.com/chromebook/answer/1080595?hl=en – it helped
John
I followed the steps above and now my chrome book keeps restarting. Any suggestions?
Matilda baker
Mine also keeps restarting
Jim
1st Exampled worked great. Took all of about 60 seconds. I’m giving my HP Chromebook to a friend and it wiped both accounts on there literally instantly. Now it just has the original login “Sign in with your Google Account” or “Create New One”
Thanks!
Red sky
Thank you it worked