Fix Dell Sound Issues after Windows Vista SP1 RC1 Upgrade

Windows Vista How-To ::

It didn’t take long to run into my first issue after I upgraded my Dell Latitude D620 to Windows Vista SP1 RC1.  After the final reboot, my Sound Card quit working.  When I noticed it, I tried to adjust my sound, but Vista told me “No Sound Device Present.”

Just for the sake of testing, I rebooted my notebook, but the problem didn’t resolve itself.  Fortunately, the fix was groovy, and I didn’t even have to scrub the DELL site for new drivers.


1)   Click the Windows Start Button and in the Start Search box, Type device and Press Enter Key


2)   Click the Plus Sign next to the Sound, video, and game controllers category, Right Click the High Definition Audio Device and Click Uninstall

Windows Vista SP1 Issues ::


3)   Click OK when confirmation box appears


4)   Right Click Computer Name at the top of Device Manager and Click Scan for Hardware changes

Windows Vista SP1 Issues ::

All Done!

The High Definition Audio Device should once again show your sound card, and everything should be work again.

Windows Vista SP1 Issues ::



  1. AlexSh

    Fixed my problem. Thank you.

  2. MrGroove

    Welcome to the site Alex and thank you for the feedback!

  3. Nick Whittome

    I have bad news for you all. There is still a problem with the X-Fi driver with Vista SP1 RTM. Sound crackling etc. It seems that Creative will need to release a new driver to fix this.

  4. Jin

    I am having sound problems after the upgrade too. Thanks for this site.

  5. MrGroove

    @ Nick and Jin,
    Welcome to the site. I’ve not installed the Vista SP1 RTM yet. I’ll do some testing.

  6. sanam

    thank you so much
    i got scared that i wont be able to hear things from the computer again

  7. MrGroove

    Welcome Sanam! Glad the article was helpful!

  8. Ian Nelson

    Thanks, I had the same issue on my Dell D830.

  9. Gary

    Thank you so much

  10. Peter

    Thank you very much! I almost started beeing Emo again ^^.

  11. Paul

    I’ve been fighting this problem for about a month with a bunch of lame (but well meaning) advice. This solution fixed it in less than a minute. Thank you!!!

  12. MrGroove

    @ Gary, Peter and Paul

    Hello guys! I’m glad to hear the solution worked for you! Welcome to the site!

  13. daauyi

    wow! your solution really fixed my problem too. thnx!

  14. MrGroove

    @Daauyi – Hello and Welcome to the site!

    I’m glad to hear it helped you out! Thanks for the feedback!

  15. Anthraxen

    Thanks for the tip it worked on my Dell Dimension

  16. amae

    i have a Dell laptop and recently installed the sp1 update. i also had the audio driver problem. i tried rollback and system restore, but they didn’t work. i did this instead:
    hope it helps.

  17. Ricky

    that fixed my problem also, ty…

  18. Anuraag

    I had the same problem after installing SP1. Thanks to your post it is fixed now.

  19. hemster

    Thanks, Mr. Groove. That fixed my problem too. I noticed that the new device driver was the latest version whereas the pre-SP1 upgrade version was older. No worries. Sound is just fine now.

  20. Charlie

    This does not seem to fix my problem. I used to have some sound, but do not seem to have any now. Help. Dell Inspiron 530 running Vista since new in July 2008.

  21. MrGroove


    Welcome to the site. Sorry it didn’t help you out. You should try posting your question in our Forum. That way the entire Groovy Community can give you a hand with your problem.

  22. NIRO

    thanks for this forum, i have same problem with everyother member. i update vista sp1 and sound stop working. install vista few times but cant help. uninstall driver few times as well as. but coundn’t work. pls help if any one got idea. how to fix

  23. D.Jones

    i have the same problem. i unistalled the audio device on high def audio bus like you said but it still has a yellow triangle with ! mark over it. windows also says it need to install device driver for hd audio bus but when i click it, it just goes through process and says installing driver software AND THEN says failed because timeout period expired.


    SERIAL NUMBER FOR MY PC IS 728045770336 – just incase you need it for troubleshooting etc.

    iv tried many of ways and still no joy. please please help as i miss my music lol i have even burned most of it just to play it through stereo etc.

    hope to hear a reply soon.

  24. bethany

    i tried this, but it didn’t help…. any idea why? =/

  25. superboy

    Thank you soooo Muchhhhhhhhhhhh!!!!!!!!!!!!!


    • MrGroove

      Your welcome ;) superboy

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