How to Add or Watch .MOV Files in Google Picasa

Today I rebuilt my Windows 7 box, and after I imported my Google Picasa database/library, I realized none of my .mov video files were showing up in any of my albums.

Today I rebuilt my Windows 7 box, and after I imported my Google Picasa database/library, I realized none of my .mov video files were showing up in any of my albums. Thinking it was an easy fix, I went into the Options menu only to find the .mov extension was greyed out. Has this happened to you? Of course, but I have a simple fix.

Update: Picasa is no longer a service. Google is moving to Google Photos. Here is what the company says:

We’ve decided to retire Picasa in order to focus on a single photo service in Google Photos – a new, smarter photo app that works seamlessly across mobile and the web.

Step 1 – Download and Install iTunes or Quicktime

No real magic here. Just head over to, and you should be able to grab a copy. If your not an iTunes (iPhone/iPod etc..) user, don’t install iTunes. Just grab a copy of Quicktime here: Once downloaded, install the app. you downloaded.

Note: If you already have Apple Quicktime or iTunes installed, skip to Step 2

Step 2 – Configure Picasa to Display .MOV files open Picasa, Click Tools, Options


Step 3

Click the File Type Tab, Check the Box Quicktime Movies (.MOV), click OK

Add Quicktime .MOV file types to Picasa


That’s all there is to it. Your .mov files should now start appearing in your Picasa Albums. Depending on the number, it could take anywhere from a few seconds to hours to get them all populated.



  1. Kelsy Turner

    I had no idea you could add .mov files into Picasa so thank you. Will this let you upload them to picasa web albums also?

    • MrGroove

      @Kelsy – Yes. I thought you can also upload .mov files through the web interface however I know for certain, once you add .mov files to the Picasa Client, you can then sync them up to a Picasa Web Album of your choice.

  2. Mike

    Great article. After sifting through dozens of threads about the issue, you were the first one to point out that it’s not enough to install QuickTime, and that you should also check the options panel in Picasa.
    Keep up the good work :)

    • MrGroove

      My pleasure Mike and thanks for the feedback. I have to admit, I was scratching my head at first before I realized I needed QuickTime….. Now all I need is for Google to add a nice Transcoding option into Picasa and I’ll be all set!

  3. G P S

    Thanks a lot, I had same problem than you when using my new laptop with windows7, all the .mov already uploaded into my online gallery were appearing as a static picture, and I can not watch .mov videos with Picasa or with Album Web Picasa.

    Really the solution is simple, but not obvious for these like me, not expert in deep.

    Best regards

  4. Milton Segura

    awesome, thank you!

    • Steve Krause

      @e32e1d5d7fcbe8fc727c46816c0407d4:disqus You are very welcome! Thanks for the feedback Milton.

  5. jennie

    Could someone be so kind to tell me where I can find the volume control in picasa, as I watch my movies files thru picasa, but can’t find anywhere to adjust the volume. I have tried asking on google, but can’t find an answer anywhere! Would appreciate someones help with this. ( I have gone into tools, but nothing on volume control in there either). Thank you, Jennie

    • Hawken MacKay Rives

      I would just use the system-wide volume control, in the system tray or the menu bar (Windows or Mac, respectively.)

  6. Darlene

    i downloaded quicktime player for picasa 3 i have videos but their no longer on my memory card how to use the quicktime player with the videos that picasa up on as just photos and videos

    • Steve Krause

      @34d00a0cb86fbe22f69acf80e2b91617:disqus did the files get imported onto your PC somewhere?

  7. the nerve center

    OK, but what if Picasa 3 doesn’t allow me to check the “Quick time Movies (.MOV)” box for some reason? I can see where I am supposed to check it, but it is not activated for me to check. It’s disabled somehow.
    What now?

    • Hawken MacKay Rives

      You will need to install Quicktime ( before you can check the box.

      • Steve Krause

        Bingo! Thanks for pointing that out @facebook-1497040121:disqus !

  8. Jeff

    Installing Itunes was not enough. You HAVE to install Quicktime.

    • Steve Krause

      @fb1169fcbcc223107875a1df015e199d:disqus Yes – Thanks for the comment Jeff.

  9. grandpa1940

    Thanks for the tip, Steve. I very recently upgraded my camera, and took the first of what I hope to be many more videos, as well as still pix. But when I transferred my memory card to my PC and copied across to Picasa, only the still files showed up.

    Surfed around, found your site and advice, clicked the ‘quicktime’ box off and on as Qucktime was already installed courtesy of the camera software, checked back on Picasa, and the video files were already installing themselves.

    Again, many thanks from grateful Grandads everywhere!

  10. dime5150

    Thank you so very much. I had this on the laptop which had videos viewable. When I got a new computer it didn’t display them. Google said they don’t support the movies until a codec is created. Finally find your blog entry and installed quicktime and away I go! Thanks so much!

  11. gill

    hi steve, and thanks for the tip.
    I had just bought win 8 – and it doesn’t work (even after I installed quicktime)…

    • Steve Krause

      Hi Gill — After you installed Quicktime, did you reboot? Then launch Picasa, Tools, Options, File Types, ensure you check the box for Quicktime .MOV


  12. Bovar121

    Thak you so much !!!!

  13. Manisha Malhotra

    Thank you so very much. It worked out.

  14. Lisa

    Still not working for me. I updated Quicktime and made sure .mov was checked, then rebooted. It still isn’t downloading them from the camera… i checked for Picasa updates and the message said it was up to date. Very exasperating!

    • Steve Krause

      Hi Lisa,

      What exactly is the problem? You cannot get the .mov files to transfer from the camera to your PC via Picasa or you cannot get Picasa to view the .mov files AFTER you get them to your PC?

  15. Lisa

    I have a Canon Elph 510 camera. When I connect it to my computer via cable, all photos will download to Picasa. The .mov files do not transfer. If I manually transfer them, then i can open them from within Picasa.

    I would like the files to download at the same time as the ,jpgs so I don’t have to manually do it. Like I said above, I updated Quicktime, checked my version of Picasa, and checked to be sure .mov was checked. In fact, I unchecked it and rechecked it, to it to save, then rebooted my computer and imported files from my camera. Still no .mov

    Any ideas? Thanks!

  16. RR

    Your response was the best. Searched all over, even on the Picasa website and found nothing that worked for me. Just suggestions that did not solve my problem. Your answer was so clear and simple. I simply did not have Quicktime installed- which caused all of my issues. Once I installed and then changed the Picasa option to accept Quicktime files…worked perfectly! Wish other fixes could be this clear and simple. Thank you again.

    • Steve Krause

      You bet! Thnx for the feedback and welcome to gPost!

  17. Frank L

    I have a folder on my PC running Wind 8, that contains JPEG and MOV files downloaded from my iPhone 6. Picasa will not import the file, I think because of the MOV files. I have the latest Picasa & QTime versions. All options properly checked off in Picasa.

    Also, I had a heck of a time in uploading my photos directly from iPhone to Picasa and onto my PC. What I did was to use MS Photo and uploaded from phone to a file. This is the file that Picasa will not import. By “unchecking” .MOV files for Picasa options, the file does import.

    Sorry for the long winded story, however, my conclusions is that .MOV is still the issue.
    Any thoughts?

  18. Cassandra

    Super super super super helpful, thank you!

  19. Cassandra

    I now have another question… now that I have successfully introduced all of my .MOVs into PIcasa, it seems that Google+ does not upload or support them. Do have to I convert each and every single video (and into what? Some say FLV), or is there an easier way of going about this? Thank you!

  20. martha

    So what if you HAVE iTunes and it still is grey?

    • Steve Krause

      Hi Martha – Can you confirm you also have Quicktime installed? That’s the key — not iTunes.



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