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How to Troubleshoot and Fix Apple Watch Problems

The Apple Watch, while amazing, is just like any piece of advanced technology. It glitches, locks up, and just acts weird. My old analog watch didn’t do that. A few tips and tricks will help get you back up and running, sometimes literally.

Apple Watch

Cute stand, but it won’t solve your Apple Watch problems – Photo by fellfromatree

Have You Tried Turning It Off and On Again?

Of course, that’s the first place you start. The easiest way to do this is to hold down the button to the right until you have the Power Off option come up. That doesn’t always work, though. To force a shutdown, press and hold the Digital Crown and side button until you see the Apple logo.

Digital Crown Sticky?

The Digital Crown tends to collect much more dust and debris than other parts of the watch. Unlike other parts of the watch, it’s a bit harder to clean. Apple recommends plain running water to wash out some of the debris. When some of the debris doesn’t loosen, I use an old soft toothbrush to gently remove some of the gunk.

Workouts Not Registering Properly?

We’ve covered some tips on how to get a good heart reading on your Apple Watch, but assuming you’ve kept it clean and wearing it correctly, rebooting is usually the next step. If that still seems wildly off, you can reset the calibration. On your iPhone’s Watch app go to

On your iPhone’s Watch app go to Privacy > Motion & Fitness > Reset Calibration Data. Next, you’ll want to start a 20-minute workout. You can pick either Outdoor Run or Outdoor Walk and keep your iPhone near your Apple Watch. If you’re trying to calibrate, avoid other exercises like the elliptical or treadmill. Your watch is trying to figure out when your stride lengths at different speeds. That should give you a more accurate step count, active calories, and heartbeats.

resetcalibration

If your weight changed dramatically since you initially configured your iPhone or Apple Watch, updating the data will increase accuracy. In the Watch app, go to Health and tap Edit. Now you can enter your correct weight. Don’t lie and put what is on your driver’s license.

App Not Responding?

Just like iOS and MacOS, watchOS has a Force Quit procedure. It’s not intuitive at all. Press and hold the side button. Wait for Power Off, Power Reserve, Lock Device screen to show up. Release the side button and hold it down again. The app then quits, and brings you to the Home screen.

If that still doesn’t work, you’ll need to try the uninstall/reinstall procedure.

forcequite

How to Uninstall and Reinstall an App

Another common troubleshooting strategy is to uninstall and reinstall an app. There are a few ways of doing this. I find it easier and more reliable to do this on the Apple Watch.

When you’re viewing your apps, tap and hold the app icon. Don’t press down because that initiates Force Touch. The apps will all jiggle and show an X in the upper left-hand corner. Tap the X and the watch will ask you to confirm the deletion.

uninstallwatch

Another way of removing the app is the Watch app on the iPhone. Tap the app you want to remove from the My Watch tab. Make sure your Apple Watch is in range and toggle the Show App on Apple Watch to the left. A few seconds later the app should disappear off the Apple Watch. To reinstall it, toggle that same option to the right. I recommend rebooting your watch after uninstalling an app and before reinstalling.

toggletouninstall

Notifications Stop Appearing on Your Apple Watch?

I usually see this after my Bluetooth on my iPhone starts getting unreliable. The first thing to do is to toggle your iPhone’s Bluetooth on and off again. That usually resolves the problem. If not, it’s time to reboot your iPhone and then your Apple Watch. That procedures takes a little more time, but always resolves the problem for me.

Running Out of Battery?

The more your Apple Watch shows, the more battery it uses. If you’d like it to last longer, it’s time to cut back on some of the features.

The first thing to do is to change the watch face to something with less color or animation. The Modular, Utility, and Simple watch faces will get you the best performance. Motion and pictures are great, but they will drain your battery faster.

Next, it’s time to reduce the brightness and vibrations. On your watch go to Settings. In Brightness & Text Size, press the smaller sun to lower the brightness of the screen. In those same Settings, tap Sounds & Haptics. Tap on the left picture of your watch to reduce the vibration of the watch and turn off Prominent Haptics.  You can also do this in the Apple Watch app.

brightness

To get a bit more battery, you’ll need to reduce the number and type of notifications showing up on your watch. Typically, you’ll have your watch mirror what’s on your iPhone. To prevent all those notifications showing up on your Apple Watch, tap Notifications in the Watch app. Now you can turn off all those notifications appearing on your watch. Reducing the number of apps and glances on your Apple Watch might help you eek out a little more performance. For example, unless I’m flying, I don’t need the notifications from my airlines apps.

Speaking of airplanes, putting your watch in Airplane Mode or Do Not Disturb will turn off most of these alerts. That’s an extreme approach, and I usually do that when I’m driving. I don’t need to be distracted or tempted while I’m on the road.

Finally, depending on how you use your Apple Watch, you can change some of the heart monitoring settings. If you don’t care about heart rate, you can put it in Power Saving Mode. In the Watch app, tap Workout and then toggle Power Saving mode. That’s handy if you use a third-party monitor for your heart rate. To disable the heart rate monitoring all the time, tap Privacy in the Watch app and then tap Motion and Fitness. In this screen, you can disable the Heart Rate monitoring and Fitness Tracking.  Toggle them to the left to turn them off.

resetcalibration

Let’s Start From the Beginning – Erase the Apple Watch

Starting over is your final troubleshooting step to solving problems, but it tends to fix most woes. First you’ll need to make sure your paired iPhone is nearby. In the Watch app, tap Apple Watch and then tap Unpair Apple Watch. That backups up most data on your Apple Watch and then erases your Apple Watch. Apple explains what isn’t backed up here.

unpairwatch

After it’s unpaired and erased, you can start the pairing again by opening up the Watch app and returning it to factory specs. Open the Watch app and tap Start Pairing. You’ll then be allowed to Restore from Backup or Set Up as New Apple Watch. The first option to try is to restore from backup. That keeps your settings and data intact. If your Watch is still acting wonky, you’ll need to repeat the un-pairing process and then pick Set Up as a New Apple Watch. You’ll lose all your data and settings, but those might be the source of the problem. It’s a pain to recreate, but less of a pain than an unreliable watch.

Hopefully,  your Apple Watch stays reliable. When it starts giving you trouble, these tips should keep you right on time.

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One Response to How to Troubleshoot and Fix Apple Watch Problems

  1. David Solomon January 13, 2016 at 12:00 am #

    My Apple Watch writing/ text size has went massive, I’ve tried to change my text size from my phone but it doesn’t work, there is a small square comes up in the top right corner with a small dot which moves from left to right using the wheel button.
    Help needed.

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