Comments on: Fix IE Crash When Opening Documents in Sharepoint

By: Joe

Joe — Thu, 30 Oct 2008 20:04:30 +0000

Note: Hot fix says for office 2007 but it works for 2003 too.

By: Joe

Joe — Thu, 30 Oct 2008 20:02:10 +0000

If you have XP; download, run hotfix, and then restart your machine.
Problem Solved.

http://support.microsoft.com/kb/938888

By: MrGroove

MrGroove — Fri, 26 Sep 2008 03:06:11 +0000

@Donna - Hi. Sorry for not getting back to you earlier. It sounds from your last comment the problem was resolved by one of the latest patches from September 08. Do you remember which patch fixed your problems?

By: Donna

Donna — Thu, 25 Sep 2008 14:37:43 +0000

As an FYI our problem is fixed by a WSUS that was out on September 8. Interestingly enough the problem happened from a WSUS that was pushed out on August 8.

By: Reidar R

Reidar R — Fri, 19 Sep 2008 11:10:31 +0000

Great! Helped out my problem on a PC with Office 2003 and with OneNote from 2007. After a WSUS deployment IE crashed on opening files in Sharepoint by launching OneNote. This fixed the problem instantly.
Thanks!!

By: Donna

Donna — Mon, 08 Sep 2008 12:19:26 +0000

We did do all of the above we have not unistall Office XP and Reinstall. I have been told that it would not make a diffrence. Is there a way to verify if an installtion of office xp has the SharePoint support component that is included in Office Tools. Also, at one point the affected users were able to edit the document. It appears that when some window updates that have been pushed through have altered their abilty to edit the document. i have noticed thi behavior before. When this happens with other users that have some office 2003 or 2007 components all we have to do is run Microsoft Diagnostic or reinstall the Microsoft SharePoint Support. It look like the some of the Office XP users do not have the component installed in there Office XP.

By: MrGroove

MrGroove — Thu, 04 Sep 2008 17:35:05 +0000

@Donna - I actually don’t have an installation of Office XP on any of my boxes or Test systems however, you can try a few things.

I’ve read where the problem exists (IE Crashes when opening sharepoint documents) because of a duplicate owssupp.dll file is installed on the PC. This typically occurs when you install multiple copies of Microsoft Office (or it’s components) on a single PC. You should try to do a search for this DLL on your computer and delete the OLDER version.

Personally, what I would do is 1: Search for the dupe owssupp.dll file 2: Rename it to something else (rather than delete it). 3: Reboot and see if that fixes the problem.

You might also find more info here that might help: http://support.microsoft.com/kb/833714

Let us know!

By: shockersh

shockersh — Wed, 03 Sep 2008 22:18:16 +0000

Yeah,
Ebay.com, buy office 2007, uninstall office xp, problem solved!

By: Donna

Donna — Wed, 03 Sep 2008 16:44:59 +0000

This solution works great is you have Office daig. We have some user running Office XP and this is not available. Do you know how to fix it if you are running Office XP?

By: Frodootje

Frodootje — Thu, 07 Aug 2008 08:53:00 +0000

I had the same problem. Thanks for the solution!