R eady to get out of your Sprint contract with no penalties? I’ve been waiting for my chance and guess what, I think I just found a way!
If you look at your February Sprint bill via your online account that there has been a Discount Policy Change Notice. Fortunately for us, this change in policy constitutes a material change in our Sprint contracts.
Who does this affect?
- Family Plans
- Corporate Share Plans
- NOT individual lines (only 1 person and number on the account). You can still try but it probably won’t work.
How exactly is my contract changing?
The plan (line 1) is going from $129.99 to $110.00 per month, and the second line will now be charged $19.99 per month. The money you pay will be the same, unless you have a company discount. Even if you don’t have a discount, this still may constitute a material change in all family plan and corporate plan contracts and you might still get out ETF free.
If you do have a company discount, the discount will no longer affect the 2nd line, even if both lines belong to people applicable for the discount. So the 25% discount is no longer off of $129.99 ($32.50), it will only be 25% off of $110.00 ($27.50) thus giving you a total bill increase of $5 per month. While this might not seem like a lot to you, it’s enough to get you out of your contract. Sprint is also making a killing if you multiply the $5 increase times the number of customers affected by this.
What is the deadline?
Within 30 days of receiving your first invoice showing an increase because of this change. But, as a courtesy, Sprint allows up to 45 days from bill date, so the final eligibility day is 4/15/2012 for customers with 2/28 billing cycle end date.
Why no ETF (early termination fee)?
As per the Sprint Terms & Conditions:
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
Dial *2 on your Sprint phone and talk to customer service. Speak to a service representative and tell them you want to cancel your account due to material changes to the contract. You may have to transfer to a supervisor or manager, my normal (outsourced, poor English speaking) rep was unable to help me and simply tried to talk me in loops and justify that it’s “only a small change.”
Alternatively you can use the online chat at: http://www.sprint.com/landings/chat/
If *2 isn’t working, or you aren’t on your Sprint phone.
Try one of these numbers:
- (866) 727-0665 – direct line to escalation operator, ask for executive customer service
- (866) 866-7509 – same as dialing *2
- (800) 927-2199
While on the phone with the representative be sure to ask for:
- The employee’s name and number
- The final date to be ported out before being billed an additional month. This is different from your final no-ETF eligibility date!
Where do I port my number to?
Tired of paying too much for cellular service? Read our guide on how to Stop Paying Outrages Prices for Cell Service in the U.S.
Once you’ve successfully ported out your numbers, be sure to call back and confirm that your account is closed, there is no left-over lines open, and your ETF’s were waived.